boy

Build your resume in 15 minutes

Give yourself the best chance of standing out from the competition!

Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.

customer service representative: Resume Samples & Writing Guide

Yolanda Upton 438 Woodland Avenue, Ramos, PR 00773
[email protected]
922-665-5190

Employment history

Lead Customer Service Representative, Amazon Seattle, Washington
July 2022 – Present
  • Generate sales leads
  • Schedule customer service appointments
  • Conduct customer service surveys and collect feedback
Associate Customer Service Representative, Microsoft Redmond, Washington
July 2021 – June 2022
  • Maintain a high level of professionalism with customers and other team members
  • Generate sales leads
  • Monitor customer service metrics and performance
Entry Level Customer Service Representative, Apple Cupertino, California
January 2021 – June 2021
  • Conduct customer service surveys and collect feedback
  • Manage customer's accounts
  • Generate reports on customer service activities

Education

University of California, Berkeley, California
Customer Service, November, 2020

Skills

Networking
Adaptability
Computer Literacy
Collaboration
Self-Motivation
Social Media
Troubleshooting
Written Communication

Do you already have a resume? Use our PDF converter and edit your resume.

Ben Thompson 152 Sunnyvale Drive, Palmdale, CA 93591
[email protected]
625-054-7993

Employment history

Chief Customer Service Representative, Apple Cupertino, California
February 2017 – Present
  • Build sustainable relationships of trust through open and interactive communication
  • Process customer payments and invoices
  • Provide excellent customer service to ensure customer satisfaction
Customer Service Representative, Apple Cupertino, California
August 2015 – January 2017
  • Respond to customer inquiries in a timely and professional manner
  • Follow communication procedures, guidelines, and policies
  • Meet personal/team sales targets and call handling quotas
Junior Customer Service Representative, Google Mountain View, California
February 2015 – July 2015
  • Meet personal/team sales targets and call handling quotas
  • Provide timely and accurate information regarding products and services
  • Perform administrative tasks, such as filing and data entry

Education

Cornell University, Ithaca, New York
Office Management, December, 2014

Skills

Creativity
Relationship Management.
Stress Management
Risk Management
Presentation
Data Analysis
Flexibility
Financial Management
Harold Patterson 592 Parkview Drive, East Glacier Park Village, MT 59434
[email protected]
655-623-3709

Employment history

Chief Customer Service Representative, Google Mountain View, California
August 2018 – Present
  • Manage customer's accounts
  • Identify and suggest possible improvements on procedures
  • Maintain a high level of professionalism with customers and other team members
Customer Service Representative, Apple Cupertino, California
February 2018 – July 2018
  • Respond to customer inquiries in a timely and professional manner
  • Perform administrative tasks, such as filing and data entry
  • Direct requests and unresolved issues to the designated resource
Junior Customer Service Representative, Walmart Bentonville, Arkansas
July 2017 – January 2018
  • Perform administrative tasks, such as filing and data entry
  • Provide excellent customer service to ensure customer satisfaction
  • Identify and assess customers' needs to achieve satisfaction

Education

University of Wisconsin, Madison, Wisconsin
Master of Arts in Business Administration, June, 2017
University of Wisconsin, Madison, Wisconsin
Bachelor of Arts in Business Administration, June, 2013

Skills

Troubleshooting
Organization
Negotiation
Relationship Management.
Customer Service
Time Management
Business Acumen
Written Communication
Ulrich Gray 370 Woodland Avenue, Diagonal, IA 50845
[email protected]
732-408-1648

Employment history

Lead Customer Service Representative, Microsoft Redmond, Washington
February 2022 – Present
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Process customer payments and invoices
Associate Customer Service Representative, Amazon Seattle, Washington
August 2021 – January 2022
  • Provide timely and accurate information regarding products and services
  • Document and update customer records based on interactions
  • Generate reports on customer service activities
Junior Customer Service Representative, Microsoft Redmond, Washington
January 2021 – July 2021
  • Build sustainable relationships of trust through open and interactive communication
  • Generate sales leads
  • Conduct customer service surveys and collect feedback

Education

Harvard University, Cambridge, Massachusetts
Bachelor of Science in Human Resources Management, November, 2020

Skills

Conflict Resolution
Visualization
Leadership
Time Management
Customer Service
Technical
Documentation
Interpersonal
Zoe Coleman 239 Cedarwood Court, University Heights, OH 44118
[email protected]
734-550-9678

Employment history

Senior Customer Service Representative, Microsoft Redmond, Washington
November 2017 – Present
  • Handle customer complaints and escalations
  • Document and update customer records based on interactions
  • Monitor customer service metrics and performance
Customer Service Representative, General Electric Boston, Massachusetts
November 2016 – October 2017
  • Research required information using available resources
  • Maintain a high level of professionalism with customers and other team members
  • Respond to customer inquiries and complaints via phone, email, or other communication channels
Junior Customer Service Representative, UnitedHealth Group Minnetonka, Minnesota
November 2015 – October 2016
  • Monitor customer service metrics and performance
  • Organize workflow to meet customer requirements
  • Resolve customer complaints in a timely and professional manner

Education

University of Wisconsin, Madison, Wisconsin
Office Administration, September, 2015

Skills

Negotiation
Creativity
Organization
Networking
Interpersonal
Self-Motivation
Project Management
Data Analysis

Not in love with this template? Browse our full library of resume templates

The customer service department operates as the nervous centre of any company. By handling any and all issues the customers of that company have, customer service representatives can help to boost sales and performance, in addition to building the company’s reputation as a friendly, easy organization to work with.

Whether you’re brand-new to the workforce or whether you’re an old hand, you’re bound to find a few tips inside that will elevate your resume from decent right the way up to outstanding. In addition to advice about formatting, what recruiters look for, and the relevant hard & soft skills to consider listing, we’ll also talk you through how to write compelling resume objectives and resume summary statements. 

At the end of the article you’ll even learn how to stand out from the crowd, which can make all the difference when you’re competing against a large number of other candidates. 

Multiple Template Examples

How to Write the Perfect Customer Service Representative Resume

How to Format It

Past experience is one of the best indicators of whether somebody will be able to handle the demands of a customer service representative position or not. If you’ve already worked in a similar role, you’ll have a much better idea of what’s required than somebody who hasn’t. That’s why we recommend a chronological layout as the ideal way to format your resume for the best possible results.

Putting your work history in the forefront of your application will show a recruiter that you understand better than your competition how important prior experience is to the role. As for other formatting details, it’s best to keep it simple, elegant, and — most vitally of all — easy to read. 

The recruiter will be going through a lot of different applications, and the last thing they’ll want is to come across a resume with a mess of different fonts and sizes. Make your resume easy to read, and the person potentially hiring you will thank you for it.

What Recruiters Will Look For

When they examine resumes for a customer services representative, recruiters will have a few different things in mind. It’s important to understand what the employee looks like, so that you can try your best to emulate it in the resume you end up producing. 

There are no two ways about it: being a customer service rep is a tough gig. Not only do you need to possess in-depth knowledge about the product or service your company provides, you also need to be able to solve problems on the go, function more or less autonomously, and somehow maintain a friendly facade for hours upon hours at a time. 

However, if you’ve got the right set of traits and characteristics, you’ll be able to provide your employers with an invaluable service. Here’s what recruiters value most highly in prospective customer service representatives:

1. Excellent People Skills 

It’s not enough to be pretty good at speaking to people — you need to excel. The reason for this is that if a customer has a bad experience with customer service, it’s likely to turn them off working with that company ever again. The stakes are high, and you need to be able to live up to the challenge and deal with the pressure on a daily basis.

2. Problem-Solving Acumen 

You can expect to spend practically your entire work day solving problems, so it’s imperative that the recruiter understands you’re able to come up with creative, effective solutions on the fly. 

They’ll be on the lookout for people who relish the challenge of solving a problem in real time. If you can portray yourself as somebody who loves sinking their teeth into any given issue and resolving it elegantly, you’ll jump right to the top of the pile. 

Which Hard & Soft Skills to Include and How to Do It Correctly

In the case of a customer service representative’s resume, the distinction between hard and soft skills can be harder to define than with some other jobs. Part of the reason for this is down to the fact that some of what might count as a soft skill in other professions, such as interpersonal communication, is in fact a hard skill for customer service reps. As a result, you might feel confused about how to actually split your skills up on the resume itself.

Fortunately, there’s a solution. Even though it might not look like it at first, customer service representatives have hard and soft skills just like any other profession. Here’s the best way to mention the relevant abilities you have on your resume in order to prove that you know what you’re talking about:

Hard Skills

The hard skills for customer service representatives generally relate to the kind of technical work you’ll be doing throughout the course of a regular day on the job. As such, they often involve being able to manipulate a wide range of computer programs, as well as being able to solve any problems and resolve any conflicts that may arise.

  • Proficiency in Microsoft Office
  • Confidence in using a computer for a wide variety of miscellaneous tasks 
  • Data entry 
  • Problem-solving ability 
  • Effective communication 
  • Competence with CRM software (such as Freshesk, Pipeliner, or Salesforce Desk)
  • Soft Skills 

Soft Skills

A customer service rep’s soft skills tend to involve having the perfect attitude and mindset for helping out the customers you’ll be dealing with. You want the person hiring you to have no doubt in their mind that you realize how tricky the job can be, but also that you’re up to the task.

  • Empathy
  • Friendliness
  • Patience
  • Result-oriented attitude  

How to List Your Previous Jobs and Work Experience, Software Used Etc.

Listing your prior work experience — as well as including details such as the kind of software you’re used to working with — isn’t always straightforward, but there are a few simple steps you can take to make sure you’re giving yourself the best chance of being taken seriously. 

Plenty of people struggle with including digital skills on a traditional resume, so it presents an excellent opportunity to really impress whoever’s going to be hiring you.

The ideal way to list your previous jobs and work experience is to simply include them according to the guidelines of the chronological layout. It’s best to keep the descriptions short and snappy, since the recruiter will likely skim through them at first before returning to read again more closely. 

If you can keep this section of your resume concise, you’ll be giving yourself a chance of capturing the recruiter’s attention sooner than your competition.

When it comes to listing the software you’re experienced using, it’s best to include it in the description of the work experience rather than in a section of its own. For one thing, this helps to ground it in a wider context; for another, it’s more elegant than creating an entire other section. 

How to Write a Resume Objectives and Examples of This

Writing a resume objective for a customer service representative role is your chance to show precisely how well you understand the details of the position. Your objective isn’t the time to be vague, nor is it the time to make sweeping statements about how you think you could do the job well. 

Rather, it’s the best chance you’ll get in the entire application to demonstrate that you’re the right person for the role because you know what it requires inside and out. 

Ideally, you’re going to want to first scan through the listing to get an idea of what they’re looking for, and then use that information to your advantage by crafting a customized, to-the-point objective statement. Here are a couple examples of excellent resume objectives — notice how direct the language is, and how general information is avoided as much as possible.

  1. Focused, solution-focused customer service representative applying for that role in XYZ Inc. I have spent two years working in the field, and I prioritize being able to solve problems on the go while always maintaining a friendly, approachable demeanour. Added experience in leading small teams from previous positions.
  1. Friendly and passionate people person seeking the role of customer service representative in Example LLC. I am used to spending long hours walking people through solutions to their problems, and would welcome the opportunity to expand my skill set in that area by taking on a new challenge and pushing my own boundaries. 

How to Write a Resume Summary and Examples of This

In contrast to a resume objective, which requires a dispassionate voice and focusing on the job itself, a resume summary requires you to convince the reader that you can bring real value to their company if they take you on. You’re going to want to highlight your achievements and past successes as a means of making it clear that you’ll be able to influence the entire organization in a positive way. 

The language used in a resume summary should be more persuasive, more active, and altogether less dry than the voice you’d use to write a resume objective. Below you’ll find a couple examples of well-written resume summaries, each of which focuses on communicating just how much value the company will get if they hire that particular candidate. 

  1. Highly experienced customer service representative interested in bringing all the knowledge I’ve gained over 6+ years to ABC Corp. I’m passionate about helping people to resolve issues they’ve been having that they find troubling, and thanks to my long history of educating myself and broadening my own horizons, I’m confident that I could find elegant solutions to common problems and revitalize the customer service department itself.
  1. Professional customer service rep keen to take on a new challenge and pick up new skills. In my most recent professional role I was able to streamline the way my employers handled customer service complaints by brainstorming an entirely new framework for dealing with common issues. I would welcome the opportunity to bring that same problem-solving focus to your organization, and use all of my experience to make your own processes more straightforward and elegant.

How to List Any Additional Details, like Certifications, Volunteering Experience, Etc.

By putting additional details like certifications or volunteering experience into your resume, you’ll be able to further impress the recruiter, particularly if they already like the look of your application from the hard and soft skills you’ve already worked in. Given that the position of being a customer service representative requires a large amount of interpersonal intelligence, it makes sense to prioritize prior experience that involved working closely with other people. Here are some of the ways you can include your additional experience for maximum impact.

1. Volunteering

Volunteering is an impressive thing to feature on any resume, but with a role that involves dealing with people to the extent that being a customer service rep does, it’s more important than ever. Describing your experiences volunteering in as few words as possible will imply that the experience speaks for itself, which displays a confidence that any would-be employer would be happy to see in an employee. 

Focus on volunteering roles that involved conflict resolution and problem-solving to link it in with the rest of your resume as effectively as possible.

2. Hobbies & Interests

Your hobbies and interests could play an even bigger role in applying to be a customer service representative than any online courses you’ve taken. Because throughout the course of your daily work you’ll be interacting with people regularly, if you can mention any pastimes you have that involve social skills you’ll be able to edge out a lot of the competition. 

Subtly painting yourself as a people person will “click” with the recruiter reading your resume, so focus on social activities that demonstrate how much you get a kick out of interacting with other people.

3. Online Certifications

While perhaps not as important as the above two sections in the case of a customer support position, online certifications nevertheless display drive, commitment, and an autodidactic attitude that’ll serve you well should you get the job. 

You’ll have to be able to figure out a lot of your own solutions to problems, so proving that you know how to educate yourself — and that you have the determination required to see a course through to its conclusion — will make a big impression on whoever’s digging through the pile of resumes to find the perfect candidate.

How to Write a Resume When You Have No Experience

Writing a resume when you have no experience is always a daunting proposition. The good news in this case, however, is that working as a customer service representative can often be an entry-level position for which you don’t necessarily need several years of experience to make a good impression. 

It’s possible to compete with candidates who have a much longer track record than you do, but in order to do so you need to make it crystal clear that you understand what’s involved with the job, and that you possess the right combination of skills and personality traits to succeed should you be hired.

Too often, people write being a customer service rep off as being an easy or straightforward job. In reality it can be incredibly challenging, since you’ll be required to present a friendly, knowledgeable impression at all times. This can take heroic levels of patience as well as a fiery inner drive, since if you’re not passionate about helping people out the chances are you won’t be able to make the job work on a regular basis. 

To offset your lack of experience, focus heavily on the aspects of your personality that make you an ideal fit for being a customer service representative. Skills can be learned, but there’s only so much you can do about the kind of person you are. 

If you can paint the picture of an empathic, patient, and above all friendly persona, the recruiter will instinctively feel like you’re a good fit for the job, making them all the more likely to overlook your lack of work history in the area. 

How to Target Your Resume for a Specific Application

When you’re considering how to craft your resume, you have to always remember the fact that you’re essentially going to be represented by one or two pages in a colossal stack of other pages. Bearing that in mind, one way to help mark yourself out from the rest of the herd is to target your resume to the specific position you’re applying to. 

The more precise you can make it, the better, as that will immediately resonate with the recruiter reading your resume. One excellent way to target your resume for the application in question is to watch out for a few key terms, which will indicate what exactly will be required of you in that particular job. 

Here are some common concepts you’ll find in customer service rep job listings, with a few of the most popular words to keep an eye out for listed beside them:

1. Problem-Solving Ability

There’s no two ways about it: as a customer service rep, you’ll need to spend the majority of your time resolving problems, many of which might well be tricky. Some of the key terms to watch out for with regards to your problem solving ability include solve, brainstorm, resolve, and analyse. If you see any of those in the job post, pay particular attention to how you describe your own problem-solving abilities, since it’ll probably be a key aspect of the job itself.

2. Conflict Resolution

You’ll be dealing with customers who, for one reason or another, aren’t happy with the service they’ve been getting from your company. This means that much of the time, you’ll have to interact with people who are already somewhat annoyed or put out. Words like level-headed, equanimity / equanimous, and patient will indicate that the employers prioritize conflict resolution skills. 

Be sure to emphasize that aspect of your application if you come across any of those, and you’ll already be ahead of your competition when the time comes for the recruiter to review all of the candidates. 

How to Make Your Resume Stand Out

As a customer service representative, it’s a given that a strong candidate needs to be good with people and able to interact in a calm, logical way. You can assume, therefore, that most of the people you’ll be competing with for the job will focus on those aspects of their overall package in the resumes they write

This presents you with an excellent opportunity to get out ahead of the crowd, since one often overlooked aspect of customer service roles is the manner in which those employees need to solve problems. 

The majority of the time, you’ll be on your own with only your wits and your own internal resources to help you solve the issue at hand. If you can focus on how well you teach yourself different things, you’ll be making it clear that you truly understand what the position requires. 

Customer service representatives need to be self-sufficient, since they can’t all run to their manager at every problem that arises. Prove yourself to be a person who enjoys the challenge of educating themselves, and you stand a great chance of making your resume stand out to the recruiter’s eye.

How Resumebuild can Help You to Write an Outstanding Customer Service Representative Resume

You might well feel a little intimidated by the sheer amount of information above, but fortunately there’s an intuitive, user-friendly tool you can use to craft the perfect resume with a minimum of hassle. The resume building tool provided by Resumebuild offers all of the functionality you could ever need, including a huge range of ready-made, world-class templates to choose from.

The tool also includes hundreds upon hundreds of pre-written samples, so you can check how you’re doing in comparison with the industry-standard guidelines as you progress through the resume creation process. Using the resume building tool couldn’t be simpler — all you need to do is pick the template that looks most appealing to you and begin filling in your own personal touches, based on the guidance given in the article above. Once it’s all ready, you’re just a click away from downloading your finished resume and getting your job search going in earnest. 

customer service representative Job Descriptions; Explained

If you're applying for an customer service representative position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

1

customer service representative

  • I take inbound calls and do outbound calls.
  • Replying to emails.
  • Managing or monitoring our system’s database.
  • Chatting with clients about their concerns.
2

customer service representative

  • Cashier/Customer Service
  • Keep areas neat while working
  • Listen to customer requests, attend to their needs.
  • Explain products or services and prices and demonstrate use of products.
3

customer service representative

  •  Efficiently address customer inquiries about their purchases, assist them in managing their Style Plan subscription, and offer style advice in a timely and personal way in a non-scripted environment 
  •  Multitask and interact with customers on various platforms, such as: email, chat, and other social media 
  •  Be the customer’s voice internally when dealing with our product design, tech, or operations teams 
  •  Do everything possible to ensure the best experience for our customers, and go the extra mile when possible 
4

customer service representative

  • Interacted with customers and retail buyers to follow-up on shipping statues and expedited orders.
  • Guaranteed positive customer experiences and resolves all customer complaints 
  • Maintained adequate cash supply in cash drawers in multiple check out station 
  • Cross trained and provided back up for other customer service representatives when needed 
  • computed accurate sales prices for purchase transactions
  • Worked as a team member performing cashier duties, product assistance and cleaning
5

customer service representative

  • Confer with customers by telephone or in person to provide information about tickets and shows, take or enter orders, cancel accounts, or obtain details of complaints.
  • Solicit sales of new or additional subscriptions or products.
  • Interact with Customers 
  • Transactions were done with Customers

customer service representative Job Skills

For an customer service representative position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

  • Time Management
  • Interpersonal
  • Communication
  • Problem Solving
  • Customer Service
  • Organization
  • Computer Literacy
  • Attention to Detail
  • Self-Motivation
  • Stress Management
  • Flexibility
  • Reliability
  • Professionalism
  • Technical
  • Data Analysis
  • Presentation
  • Written Communication
  • Social Media
  • Quality Assurance
  • Troubleshooting
  • Computer Literacy
  • Technical
  • Troubleshooting
  • Quality Assurance
  • Database Management
  • Training
  • Innovation
  • Documentation
  • Accounting
  • Financial Management
  • Visualization
  • Reporting
  • Business Acumen
  • Process Improvement
  • Relationship Management
  • Data Analysis
  • Project Management
  • Presentation
  • Written Communication
  • Social Media

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

  • Communication
  • Interpersonal
  • Leadership
  • Time Management
  • Problem Solving
  • Decision Making
  • Critical Thinking
  • Creativity
  • Adaptability
  • Teamwork
  • Organization
  • Planning
  • Public Speaking
  • Negotiation
  • Conflict Resolution
  • Research
  • Analytical
  • Attention to Detail
  • Self-Motivation
  • Stress Management
  • Collaboration
  • Coaching
  • Mentoring
  • Listening
  • Networking
  • Strategic Thinking
  • Negotiation
  • Emotional Intelligence
  • Adaptability
  • Flexibility
  • Reliability
  • Professionalism
  • Computer Literacy
  • Technical
  • Data Analysis
  • Project Management
  • Customer Service
  • Presentation
  • Written Communication
  • Social Media
  • Troubleshooting
  • Quality Assurance
  • Collaboration
  • Supervisory
  • Risk Management
  • Database Management
  • Training
  • Innovation
  • Documentation
  • Accounting
  • Financial Management
  • Visualization
  • Reporting
  • Business Acumen
  • Process Improvement
  • Documentation
  • Relationship Management.

How to Improve Your customer service representative Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Kevin Nelson 558 Millwood Drive, Silver Lake, IN 46982

Employment history

Senior Customer Service Representative, CVS Health Woonsocket, Rhode Island
September 2015 – May 2022
  • Process customer payments and invoices
  • Conduct customer service surveys and collect feedback
  • Prepare customer service correspondence
Customer Service Representative, CVS Health Woonsocket, Rhode Island
September 2014 – August 2015
  • Keep records of customer interactions, process customer accounts, and file documents
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits
  • Participate actively in team meetings
Jr. Customer Service Representative, Walmart Bentonville, Arkansas
September 2013 – August 2014
  • Respond to customer inquiries and complaints via phone, email, or other communication channels
  • Follow up on customer interactions
  • Keep records of customer interactions, process customer accounts, and file documents

Education

University of Michigan, Ann Arbor, Michigan
MD in Medical Office Administration, July, 2013
University of Michigan, Ann Arbor, Michigan
Bachelor of Science in Business Administration, July, 2009

Skills

Professionalism
Negotiation
Conflict Resolution
Training
Computer Literacy
Troubleshooting
Technical
Financial Management

Provide your Contact Information and Address Year Gaps

Always explain any gaps in your work history to your advantage.

Key Insights
  • Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
  • Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.

How to Optimize Your customer service representative Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Karl Johnson 869 Hickory Hill Road, Valley Bend, WV 26293
[email protected]
976-714-4051

Professional Summary

 Dynamic customer service representative with extensive experience in the administrative and clerical field. Proven ability to provide excellent customer service and handle a variety of administrative tasks. 

Employment history

Senior Customer Service Representative, Microsoft Redmond, Washington
June 2012 – Present
  • Maintain customer records, and updateing customer information in the customer database
  • Document, and updatting customer records based on interactions
  • Monitor customer service metrics, and performence
Customer Service Representative, UnitedHealth Group Minnetonka, Minnesota
June 2011 – May 2012
  • Develp and maintain a knwoledge base of the evolvong products and servies
  • Proces orders, formms, aplications, and requsts
  • Conduct custmer service surveyes and collect feedbak
Junior Customer Service Representative, Walmart Bentonville, Arkansas
December 2009 – May 2011
  • "I am going to the store
  • to buy some food
  • I'm going to the store
  • to buy some foods

Education

Stanford University, Stanford, California
Master of Science in Office Administration, October, 2009
Stanford University, Stanford, California
Bachelor of Science in Medical Office Administration, November, 2005

Skills

Presentation
Critical Thinking
Emotional Intelligence
Attention to Detail
Organization
Written Communication
Social Media
Financial Management

Include Job Descriptions and Avoid Bad Grammar

Avoid sending a wrong first impression by proofreading your resume.

Key Insights
  • Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
  • Before submitting your resume, double check to avoid typos.

customer service representative Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an customer service representative position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.



Yolanda
Upton
[email protected]
922-665-5190
438 Woodland Avenue, Ramos, PR
00773

Lead Customer Service Representative
General Electric
Boston, Massachusetts

General Electric Hiring Team


I am a passionate Customer Service Representative with 2 years of experience in Administrative & Clerical. I am excited to submit my application for the Lead Customer Service Representative position at General Electric, where I believe my skills and expertise would be a great asset to your team.


As someone who has always been curious and eager to learn, I have pursued my education and gained experience in areas like Office Management to develop my skills in my work. This experience has given me the opportunity to lead major projects and provide my input in diverse areas, which have helped me gain a deeper understanding of the industry. I am excited to bring my passion and expertise to the role at this company and work towards achieving your organization's goals.


I appreciate the time and consideration you have given my application. I am confident that if we work together we could achieve great things and so I look forward to the opportunity to join your team.


With gratitude,
Yolanda Upton
922-665-5190
[email protected]

Yolanda Upton






Showcase your most significant accomplishments and qualifications with this cover letter.
Personalize this cover letter in just few minutes with our user-friendly tool!

last guy

Build your Resume in 15 minutes

Give yourself the best chance of standing out from the competition!

Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.