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customer service representative: Resume Samples & Writing Guide
Employment history
Lead Customer Service Representative, Amazon Seattle, Washington
July 2022 – Present
- Generate sales leads
- Schedule customer service appointments
- Conduct customer service surveys and collect feedback
Associate Customer Service Representative, Microsoft Redmond, Washington
July 2021 – June 2022
- Maintain a high level of professionalism with customers and other team members
- Generate sales leads
- Monitor customer service metrics and performance
Entry Level Customer Service Representative, Apple Cupertino, California
January 2021 – June 2021
- Conduct customer service surveys and collect feedback
- Manage customer's accounts
- Generate reports on customer service activities
Education
University of California, Berkeley, California
Customer Service, November, 2020
Skills
Networking
Adaptability
Computer Literacy
Collaboration
Self-Motivation
Social Media
Troubleshooting
Written Communication
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Employment history
Chief Customer Service Representative, Apple Cupertino, California
February 2017 – Present
- Build sustainable relationships of trust through open and interactive communication
- Process customer payments and invoices
- Provide excellent customer service to ensure customer satisfaction
Customer Service Representative, Apple Cupertino, California
August 2015 – January 2017
- Respond to customer inquiries in a timely and professional manner
- Follow communication procedures, guidelines, and policies
- Meet personal/team sales targets and call handling quotas
Junior Customer Service Representative, Google Mountain View, California
February 2015 – July 2015
- Meet personal/team sales targets and call handling quotas
- Provide timely and accurate information regarding products and services
- Perform administrative tasks, such as filing and data entry
Education
Cornell University, Ithaca, New York
Office Management, December, 2014
Skills
Creativity
Relationship Management.
Stress Management
Risk Management
Presentation
Data Analysis
Flexibility
Financial Management
Harold Patterson
592 Parkview Drive, East Glacier Park Village, MT 59434[email protected]
655-623-3709
Employment history
Chief Customer Service Representative, Google Mountain View, California
August 2018 – Present
- Manage customer's accounts
- Identify and suggest possible improvements on procedures
- Maintain a high level of professionalism with customers and other team members
Customer Service Representative, Apple Cupertino, California
February 2018 – July 2018
- Respond to customer inquiries in a timely and professional manner
- Perform administrative tasks, such as filing and data entry
- Direct requests and unresolved issues to the designated resource
Junior Customer Service Representative, Walmart Bentonville, Arkansas
July 2017 – January 2018
- Perform administrative tasks, such as filing and data entry
- Provide excellent customer service to ensure customer satisfaction
- Identify and assess customers' needs to achieve satisfaction
Education
University of Wisconsin, Madison, Wisconsin
Master of Arts in Business Administration, June, 2017
University of Wisconsin, Madison, Wisconsin
Bachelor of Arts in Business Administration, June, 2013
Skills
Troubleshooting
Organization
Negotiation
Relationship Management.
Customer Service
Time Management
Business Acumen
Written Communication
Employment history
Lead Customer Service Representative, Microsoft Redmond, Washington
February 2022 – Present
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Process customer payments and invoices
Associate Customer Service Representative, Amazon Seattle, Washington
August 2021 – January 2022
- Provide timely and accurate information regarding products and services
- Document and update customer records based on interactions
- Generate reports on customer service activities
Junior Customer Service Representative, Microsoft Redmond, Washington
January 2021 – July 2021
- Build sustainable relationships of trust through open and interactive communication
- Generate sales leads
- Conduct customer service surveys and collect feedback
Education
Harvard University, Cambridge, Massachusetts
Bachelor of Science in Human Resources Management, November, 2020
Skills
Conflict Resolution
Visualization
Leadership
Time Management
Customer Service
Technical
Documentation
Interpersonal
Employment history
Senior Customer Service Representative, Microsoft Redmond, Washington
November 2017 – Present
- Handle customer complaints and escalations
- Document and update customer records based on interactions
- Monitor customer service metrics and performance
Customer Service Representative, General Electric Boston, Massachusetts
November 2016 – October 2017
- Research required information using available resources
- Maintain a high level of professionalism with customers and other team members
- Respond to customer inquiries and complaints via phone, email, or other communication channels
Junior Customer Service Representative, UnitedHealth Group Minnetonka, Minnesota
November 2015 – October 2016
- Monitor customer service metrics and performance
- Organize workflow to meet customer requirements
- Resolve customer complaints in a timely and professional manner
Education
University of Wisconsin, Madison, Wisconsin
Office Administration, September, 2015
Skills
Negotiation
Creativity
Organization
Networking
Interpersonal
Self-Motivation
Project Management
Data Analysis
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customer service representative Job Skills
For an customer service representative position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.
How to include technical skills in your resume:
Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.
Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."
- Time Management
- Interpersonal
- Communication
- Problem Solving
- Customer Service
- Organization
- Computer Literacy
- Attention to Detail
- Self-Motivation
- Stress Management
- Flexibility
- Reliability
- Professionalism
- Technical
- Data Analysis
- Presentation
- Written Communication
- Social Media
- Quality Assurance
- Troubleshooting
- Computer Literacy
- Technical
- Troubleshooting
- Quality Assurance
- Database Management
- Training
- Innovation
- Documentation
- Accounting
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Relationship Management
- Data Analysis
- Project Management
- Presentation
- Written Communication
- Social Media
How to include soft skills in your resume:
Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.
Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.
- Communication
- Interpersonal
- Leadership
- Time Management
- Problem Solving
- Decision Making
- Critical Thinking
- Creativity
- Adaptability
- Teamwork
- Organization
- Planning
- Public Speaking
- Negotiation
- Conflict Resolution
- Research
- Analytical
- Attention to Detail
- Self-Motivation
- Stress Management
- Collaboration
- Coaching
- Mentoring
- Listening
- Networking
- Strategic Thinking
- Negotiation
- Emotional Intelligence
- Adaptability
- Flexibility
- Reliability
- Professionalism
- Computer Literacy
- Technical
- Data Analysis
- Project Management
- Customer Service
- Presentation
- Written Communication
- Social Media
- Troubleshooting
- Quality Assurance
- Collaboration
- Supervisory
- Risk Management
- Database Management
- Training
- Innovation
- Documentation
- Accounting
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Documentation
- Relationship Management.
How to Improve Your customer service representative Resume
Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.
Kevin Nelson
558 Millwood Drive, Silver Lake, IN 46982Employment history
Senior Customer Service Representative, CVS Health Woonsocket, Rhode Island
September 2015 – May 2022
- Process customer payments and invoices
- Conduct customer service surveys and collect feedback
- Prepare customer service correspondence
Customer Service Representative, CVS Health Woonsocket, Rhode Island
September 2014 – August 2015
- Keep records of customer interactions, process customer accounts, and file documents
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits
- Participate actively in team meetings
Jr. Customer Service Representative, Walmart Bentonville, Arkansas
September 2013 – August 2014
- Respond to customer inquiries and complaints via phone, email, or other communication channels
- Follow up on customer interactions
- Keep records of customer interactions, process customer accounts, and file documents
Education
University of Michigan, Ann Arbor, Michigan
MD in Medical Office Administration, July, 2013
University of Michigan, Ann Arbor, Michigan
Bachelor of Science in Business Administration, July, 2009
Skills
Professionalism
Negotiation
Conflict Resolution
Training
Computer Literacy
Troubleshooting
Technical
Financial Management
Provide your Contact Information and Address Year Gaps
Always explain any gaps in your work history to your advantage.
Key Insights- Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
- Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.
How to Optimize Your customer service representative Resume
Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.
Professional Summary
Dynamic customer service representative with extensive experience in the administrative and clerical field. Proven ability to provide excellent customer service and handle a variety of administrative tasks.
Employment history
Senior Customer Service Representative, Microsoft Redmond, Washington
June 2012 – Present
- Maintain customer records, and updateing customer information in the customer database
- Document, and updatting customer records based on interactions
- Monitor customer service metrics, and performence
Customer Service Representative, UnitedHealth Group Minnetonka, Minnesota
June 2011 – May 2012
- Develp and maintain a knwoledge base of the evolvong products and servies
- Proces orders, formms, aplications, and requsts
- Conduct custmer service surveyes and collect feedbak
Junior Customer Service Representative, Walmart Bentonville, Arkansas
December 2009 – May 2011
- "I am going to the store
- to buy some food
- I'm going to the store
- to buy some foods
Education
Stanford University, Stanford, California
Master of Science in Office Administration, October, 2009
Stanford University, Stanford, California
Bachelor of Science in Medical Office Administration, November, 2005
Skills
Presentation
Critical Thinking
Emotional Intelligence
Attention to Detail
Organization
Written Communication
Social Media
Financial Management
Include Job Descriptions and Avoid Bad Grammar
Avoid sending a wrong first impression by proofreading your resume.
Key Insights- Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
- Before submitting your resume, double check to avoid typos.
customer service representative Cover Letter Example
A cover letter can be a valuable addition to your job application when applying for an customer service representative position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.
Lead Customer Service Representative
General Electric
Boston, Massachusetts
General Electric
Boston, Massachusetts
General Electric Hiring Team
I am a passionate Customer Service Representative with 2 years of experience in Administrative & Clerical. I am excited to submit my application for the Lead Customer Service Representative position at General Electric, where I believe my skills and expertise would be a great asset to your team.
As someone who has always been curious and eager to learn, I have pursued my education and gained experience in areas like Office Management to develop my skills in my work. This experience has given me the opportunity to lead major projects and provide my input in diverse areas, which have helped me gain a deeper understanding of the industry. I am excited to bring my passion and expertise to the role at this company and work towards achieving your organization's goals.
I appreciate the time and consideration you have given my application. I am confident that if we work together we could achieve great things and so I look forward to the opportunity to join your team.
With gratitude,
Yolanda Upton
922-665-5190
[email protected]
Yolanda Upton
Showcase your most significant accomplishments and qualifications with this cover letter.
Personalize this cover letter in just few minutes with our user-friendly tool!
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Build your Resume in 15 minutes
Give yourself the best chance of standing out from the competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.