5 Amazing collections specialist Resume Examples (Updated 2023) + Skills & Job Descriptions

Whether you are new to the financial workforce or you have years of experience, if you want to land the ideal job, your collections specialist resume must showcase relevant, job-specific aptitudes. You can impress the hiring manager by including key qualifications like people skills, customer service, mathematics, accounting, organization, data entry, and attention to detail. Grabbing the attention of an employer is not the only thing you can gain by incorporating the right skills. You also have a better chance of passing applicant tracking systems (ATS). This software examines each resume for industry-relevant terms the hiring manager is looking for. Only the applications that contain these key phrases will land on the desk of the employer. It often helps to look at a resume example when writing your own. Our resume professionals have created effective resume samples you can refer to. They also have composed keywords and phrases frequently sought by employers.

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collections specialist: Resume Samples & Writing Guide

Employment history

Entry Level Collections Specialist, UnitedHealth Group Minnetonka, Minnesota

June 2022 – March 2023

Maintain accurate records of customer payments
Monitor customer accounts for non-payment
Prepare and submit monthly reports

Education

University of Illinois, Urbana, Illinois

MD in Medical Office Administration, April, 2022

University of Illinois, Urbana, Illinois

Bachelor of Arts in Accounting, April, 2018

Skills

Technical

Coaching

Adaptability

Written Communication

Accounts Payable

Financial Analysis

Problem Solving

Customer Service

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Professional Summary

Highly experienced and organized Collections Specialist with an excellent track record of successful debt collection. Proven ability to effectively manage customer accounts and develop strategies to maximize collections.

Employment history

Lead Collections Specialist, Bank of America Charlotte, North Carolina

March 2009 – Present

Monitor customer accounts for non-payment
Contact customers via telephone, email, or letter
Prepare and send out customer invoices

Associate Collections Specialist, Apple Cupertino, California

September 2008 – February 2009

Monitor customer accounts for non-payment
Process payments received from customers
Reconcile customer accounts

Junior Collections Specialist, UnitedHealth Group Minnetonka, Minnesota

February 2008 – August 2008

Negotiate payment arrangements with customers
Assist with customer service inquiries
Respond to customer inquiries regarding their accounts

Education

University of Michigan, Ann Arbor, Michigan

Medical Office Administration, December, 2007

Skills

Database Management

Negotiation

Quality Assurance

Problem Solving

Credit Analysis

Database Management

Problem Solving

Data Entry

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Employment history

Senior Collections Specialist, UnitedHealth Group Minnetonka, Minnesota

May 2019 – Present

Resolve customer disputes and complaints
Update customer accounts and payment information
Monitor customer accounts for non-payment

Associate Collections Specialist, General Electric Boston, Massachusetts

December 2017 – April 2019

Contact customers via telephone, email, or letter
Follow up on past due accounts
Prepare legal documents for collection actions

Jr. Collections Specialist, CVS Health Woonsocket, Rhode Island

December 2016 – November 2017

Negotiate payment arrangements with customers
Contact customers via telephone, email, or mail to discuss payment arrangements
Maintain a working knowledge of applicable laws and regulations

Education

University of Michigan, Ann Arbor, Michigan

Business Administration, October, 2016

Skills

Organization

Interpersonal

Reliability

Problem Solving

Data Analysis

Bank Reconciliation

Database Management

Time Management

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Employment history

Senior Collections Specialist, Walmart Bentonville, Arkansas

April 2018 – Present

Maintain accurate records of customer payments
Research and resolve billing discrepancies
Collect overdue payments

Associate Collections Specialist, JPMorgan Chase New York, New York

September 2017 – March 2018

Maintain a working knowledge of applicable laws and regulations
Monitor customer accounts for non-payment
Reconcile customer accounts

Entry Level Collections Specialist, Amazon Seattle, Washington

September 2016 – August 2017

Contact customers via telephone, email, or mail to discuss payment arrangements
Prepare legal documents to initiate collection proceedings
Maintain accurate records of customer payments

Education

University of California, Berkeley, California

Executive Administrative Assistant, August, 2016

Skills

Technical

Mentoring

Planning

Accounting

Accounts Receivable

Customer Service

Problem Solving

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Employment history

Chief Collections Specialist, General Electric Boston, Massachusetts

June 2021 – Present

Respond to customer inquiries regarding their accounts
Reconcile customer accounts
Negotiate payment arrangements with customers

Collections Specialist, Bank of America Charlotte, North Carolina

June 2020 – May 2021

Maintain a working knowledge of applicable laws and regulations
Resolve customer inquiries and disputes
Maintain accurate records of collections and status of accounts

Junior Collections Specialist, Walmart Bentonville, Arkansas

January 2019 – May 2020

Contact customers via telephone, email, or mail to discuss payment arrangements
Prepare legal documents to initiate collection proceedings
Follow up with customers to ensure payment is received

Education

University of Illinois, Urbana, Illinois

MD in Office Administration, November, 2018

University of Illinois, Urbana, Illinois

Bachelor of Arts in Business Administration, November, 2014

Skills

Decision Making

Flexibility

Coaching

Conflict Resolution

Bank Reconciliation

Administrative Support

Accounts Receivable

Data Entry

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collections specialist Job Descriptions; Explained

If you're applying for an collections specialist position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

collections specialist

Responsible for reaching out to customers to collect payment for overdue bills, loans, or other mortgage payments. Acts as the liaison between creditors and customers and manages overdue accounts.
Handling a diverse portfolio of defaulters failing to pay monthly mortgage which is above 180 days for ﬁnal settlement offers.
Call the occupants(mortgagor) to offer Cash For Relocation assistance and following up with them for CFR documents till closure.
Call customers using telephone, email and Inform clients of overdue accounts and amount currently owed and at the same time attempt to collect payment.
Utilize computer systems to handle skip tracing, contact generation to Ensure all customer information is correct, including phone numbers and addresses.
Set up repayment plans and new terms of sale and Record new commitment to repay debt.
Intensify the penetration by Skip Tracing, Contact Generation to trace the defaulted members to maximize the recoveries and providing variety payment plans.

collections specialist

Wrote Customer correspondence, which documented repayment plans and special arrangements.
Made 230+ outbound calls daily to collect on accounts for Capital One clients in collections.
Recovered over 70% of all debts assigned to me by providing win-win compromises with clients infinancial jeopardy.
Follow up cardholders and inform them with their credit card status

collections specialist

Responsible for collecting overdue debt from card members – working with an automatic dialler, performing inbound and outbound calls
Achieved top results monthly, consistently achieving the highest commission scale whilst ensuring QA stays at a 100% standard
Duties included processing payments over the phone, general customer service and updating account information
Achieved various awards including Excellence in Customer Feedback, Performer of the Quarter and Performer of the Year 2013

collections specialist

Locate and notify customers of delinquent accounts by email and phone calls to solicit payments.
Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, and credit bureaus.
Offer best payment plan for cardholders to resolve their credit card balances
Negotiate and make options for Cardholders to resolve their credit card balances

collections specialist

Prepared financial reports and reported to credit unions as needed
Collected on large and moderately complex past due accounts utilizing available technology
Placed inbound/outbound calls at a rapid, high volume rate.
Provided upbeat and positive phone manner
Negotiated with customers to provide relief from past and current delinquencies

1 2 3 4

collections specialist Job Skills

For an collections specialist position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Data Entry
Data Analysis
Payment Processing
Collections
A/R Management
Credit Analysis
Cash Management
Bank Reconciliation
Credit Card Reconciliation
Accounts Receivable
Accounts Payable
Customer Service
Microsoft Office
Database Management
Problem Solving
Time Management
Administrative Support
Documentation
Financial Analysis
Reconciliation
Accounting

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your collections specialist Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Employment history

Lead Collections Specialist, Walmart Bentonville, Arkansas

November 2018 – Present

Maintain accurate records of customer payments
Reconcile customer accounts
Follow up on past due accounts

Collections Specialist, Microsoft Redmond, Washington

May 2018 – October 2018

Follow up with customers to ensure payment is received
Prepare legal documents to initiate collection proceedings
Maintain a working knowledge of applicable laws and regulations

Jr. Collections Specialist, Walmart Bentonville, Arkansas

May 2017 – April 2018

Education

University of Florida, Gainesville, Florida

Bachelor of Science in Human Resources Management, March, 2017

Skills

Computer Literacy

Self-Motivation

Business Acumen

Negotiation

Data Analysis

Data Entry

Collections

A/R Management

Include your Contact Information and Job Descriptions

Missing job descriptions lessens your chances of getting hired.

Key Insights

Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
Keep job descriptions short but don't just list your jobs.
Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.

How to Optimize Your collections specialist Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Employment history

Chief Collections Specialist, Apple Cupertino, California

February 2019 – May 2022

Proccess payments recieved from customers
Maintian acurate records of customer payments
Contack customers via telephone, email, or letter

Collections Specialist, Apple Cupertino, California

September 2017 – January 2019

MOnitor customer accounts for non-payment
Reserch and resolve billing discrepencies
Prepaire legal documents to initiate collection proceedures

Jr. Collections Specialist, UnitedHealth Group Minnetonka, Minnesota

March 2017 – August 2017

Reolve custmer inquirys and disputs
Respond to custmer inquirys regardin their account's
Reconcile custmer account's

Education

Harvard University, Cambridge, Massachusetts

Master of Science in Human Resources Management, January, 2017

Harvard University, Cambridge, Massachusetts

Bachelor of Science in Medical Office Administration, January, 2013

Skills

Conflict Resolution

Data Analysis

Collaboration

Leadership

Accounts Receivable

Collections

Documentation

Accounts Payable

Correct Grammar and Address Gap Years in Your Resume

Don't leave unexplained gaps in your work history.

Key Insights

When explaining gaps in your employment section, start by being honest.
Elaborate on the gap and show that you never stopped learning.
Explain and elaborate any gap in your work history by highlighting new skills.

collections specialist Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an collections specialist position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Associate Collections Specialist
CVS Health
Woonsocket, Rhode Island

CVS Health Recruitment Team

I am writing to express my interest in the Associate Collections Specialist role at CVS Health. As a Collections Specialist with 1 years of experience in Administrative & Clerical, I am confident that I have the necessary skills and expertise to succeed in this position.

Growing up, I always had a fascination with Scheduling. As I pursued my education and gained experience in this field, I realized that this was where I could make the most impact. I have had the opportunity to work on things throughout my career like personal projects and voluntary work, which have developed in me a deep understanding of the challenges and opportunities in this field. I am excited to bring my passion and expertise to the role at and help your organization achieve its goals.

I cannot stress enough how thrilled I am about the chance to join a team of like-minded individuals who share my values and passion for this amazing field. Thank you for considering my application and I hope for the chance to work together.

Sincerely,
Victor Bailey
860-081-0021
[email protected]

Victor Bailey

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