Build your resume in 15 minutes
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
collections specialist: Resume Samples & Writing Guide
Employment history
- Maintain accurate records of customer payments
- Monitor customer accounts for non-payment
- Prepare and submit monthly reports
Education
Skills
Do you already have a resume? Use our PDF converter and edit your resume.
Professional Summary
Employment history
- Monitor customer accounts for non-payment
- Contact customers via telephone, email, or letter
- Prepare and send out customer invoices
- Monitor customer accounts for non-payment
- Process payments received from customers
- Reconcile customer accounts
- Negotiate payment arrangements with customers
- Assist with customer service inquiries
- Respond to customer inquiries regarding their accounts
Education
Skills
Employment history
- Resolve customer disputes and complaints
- Update customer accounts and payment information
- Monitor customer accounts for non-payment
- Contact customers via telephone, email, or letter
- Follow up on past due accounts
- Prepare legal documents for collection actions
- Negotiate payment arrangements with customers
- Contact customers via telephone, email, or mail to discuss payment arrangements
- Maintain a working knowledge of applicable laws and regulations
Education
Skills
Employment history
- Maintain accurate records of customer payments
- Research and resolve billing discrepancies
- Collect overdue payments
- Maintain a working knowledge of applicable laws and regulations
- Monitor customer accounts for non-payment
- Reconcile customer accounts
- Contact customers via telephone, email, or mail to discuss payment arrangements
- Prepare legal documents to initiate collection proceedings
- Maintain accurate records of customer payments
Education
Skills
Employment history
- Respond to customer inquiries regarding their accounts
- Reconcile customer accounts
- Negotiate payment arrangements with customers
- Maintain a working knowledge of applicable laws and regulations
- Resolve customer inquiries and disputes
- Maintain accurate records of collections and status of accounts
- Contact customers via telephone, email, or mail to discuss payment arrangements
- Prepare legal documents to initiate collection proceedings
- Follow up with customers to ensure payment is received
Education
Skills
Not in love with this template? Browse our full library of resume templates
collections specialist Job Descriptions; Explained
If you're applying for an collections specialist position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.
When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.
collections specialist
- Responsible for reaching out to customers to collect payment for overdue bills, loans, or other mortgage payments. Acts as the liaison between creditors and customers and manages overdue accounts.
- Handling a diverse portfolio of defaulters failing to pay monthly mortgage which is above 180 days for final settlement offers.
- Call the occupants(mortgagor) to offer Cash For Relocation assistance and following up with them for CFR documents till closure.
- Call customers using telephone, email and Inform clients of overdue accounts and amount currently owed and at the same time attempt to collect payment.
- Utilize computer systems to handle skip tracing, contact generation to Ensure all customer information is correct, including phone numbers and addresses.
- Set up repayment plans and new terms of sale and Record new commitment to repay debt.
- Intensify the penetration by Skip Tracing, Contact Generation to trace the defaulted members to maximize the recoveries and providing variety payment plans.
collections specialist
- Wrote Customer correspondence, which documented repayment plans and special arrangements.
- Made 230+ outbound calls daily to collect on accounts for Capital One clients in collections.
- Recovered over 70% of all debts assigned to me by providing win-win compromises with clients infinancial jeopardy.
- Follow up cardholders and inform them with their credit card status
collections specialist
- Responsible for collecting overdue debt from card members – working with an automatic dialler, performing inbound and outbound calls
- Achieved top results monthly, consistently achieving the highest commission scale whilst ensuring QA stays at a 100% standard
- Duties included processing payments over the phone, general customer service and updating account information
- Achieved various awards including Excellence in Customer Feedback, Performer of the Quarter and Performer of the Year 2013
collections specialist
- Locate and notify customers of delinquent accounts by email and phone calls to solicit payments.
- Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, and credit bureaus.
- Offer best payment plan for cardholders to resolve their credit card balances
- Negotiate and make options for Cardholders to resolve their credit card balances
collections specialist
- Prepared financial reports and reported to credit unions as needed
- Collected on large and moderately complex past due accounts utilizing available technology
- Placed inbound/outbound calls at a rapid, high volume rate.
- Provided upbeat and positive phone manner
- Negotiated with customers to provide relief from past and current delinquencies
collections specialist Job Skills
For an collections specialist position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.
How to include technical skills in your resume:
Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.
Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."
- Data Entry
- Data Analysis
- Payment Processing
- Collections
- A/R Management
- Credit Analysis
- Cash Management
- Bank Reconciliation
- Credit Card Reconciliation
- Accounts Receivable
- Accounts Payable
- Customer Service
- Microsoft Office
- Database Management
- Problem Solving
- Time Management
- Administrative Support
- Documentation
- Financial Analysis
- Reconciliation
- Accounting
How to include soft skills in your resume:
Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.
Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.
- Communication
- Interpersonal
- Leadership
- Time Management
- Problem Solving
- Decision Making
- Critical Thinking
- Creativity
- Adaptability
- Teamwork
- Organization
- Planning
- Public Speaking
- Negotiation
- Conflict Resolution
- Research
- Analytical
- Attention to Detail
- Self-Motivation
- Stress Management
- Collaboration
- Coaching
- Mentoring
- Listening
- Networking
- Strategic Thinking
- Negotiation
- Emotional Intelligence
- Adaptability
- Flexibility
- Reliability
- Professionalism
- Computer Literacy
- Technical
- Data Analysis
- Project Management
- Customer Service
- Presentation
- Written Communication
- Social Media
- Troubleshooting
- Quality Assurance
- Collaboration
- Supervisory
- Risk Management
- Database Management
- Training
- Innovation
- Documentation
- Accounting
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Documentation
- Relationship Management.
How to Improve Your collections specialist Resume
Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.
Neil Brown
12 Pleasant St., Welda, KS 66091Employment history
- Maintain accurate records of customer payments
- Reconcile customer accounts
- Follow up on past due accounts
- Follow up with customers to ensure payment is received
- Prepare legal documents to initiate collection proceedings
- Maintain a working knowledge of applicable laws and regulations
Education
Skills
Include your Contact Information and Job Descriptions
Missing job descriptions lessens your chances of getting hired.
Key Insights- Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
- Keep job descriptions short but don't just list your jobs.
- Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.
How to Optimize Your collections specialist Resume
Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.
Employment history
- Proccess payments recieved from customers
- Maintian acurate records of customer payments
- Contack customers via telephone, email, or letter
- MOnitor customer accounts for non-payment
- Reserch and resolve billing discrepencies
- Prepaire legal documents to initiate collection proceedures
- Reolve custmer inquirys and disputs
- Respond to custmer inquirys regardin their account's
- Reconcile custmer account's
Education
Skills
Correct Grammar and Address Gap Years in Your Resume
Don't leave unexplained gaps in your work history.
Key Insights- When explaining gaps in your employment section, start by being honest.
- Elaborate on the gap and show that you never stopped learning.
- Explain and elaborate any gap in your work history by highlighting new skills.
collections specialist Cover Letter Example
A cover letter can be a valuable addition to your job application when applying for an collections specialist position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.
CVS Health
Woonsocket, Rhode Island
CVS Health Recruitment Team
I am writing to express my interest in the Associate Collections Specialist role at CVS Health. As a Collections Specialist with 1 years of experience in Administrative & Clerical, I am confident that I have the necessary skills and expertise to succeed in this position.
Growing up, I always had a fascination with Scheduling. As I pursued my education and gained experience in this field, I realized that this was where I could make the most impact. I have had the opportunity to work on things throughout my career like personal projects and voluntary work, which have developed in me a deep understanding of the challenges and opportunities in this field. I am excited to bring my passion and expertise to the role at and help your organization achieve its goals.
I cannot stress enough how thrilled I am about the chance to join a team of like-minded individuals who share my values and passion for this amazing field. Thank you for considering my application and I hope for the chance to work together.
Sincerely,
Victor Bailey
860-081-0021
[email protected]
Victor Bailey
Showcase your most significant accomplishments and qualifications with this cover letter.
Personalize this cover letter in just few minutes with our user-friendly tool!
Related Resumes & Cover Letters
Build your Resume in 15 minutes
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.