5 Amazing collection supervisor Resume Examples (Updated 2023) + Skills & Job Descriptions

collection supervisor

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collection supervisor: Resume Samples & Writing Guide

Employment history

Senior Collection Supervisor, Apple Cupertino, California

February 2023 – Present

Prepare and submit reports to management
Develop and implement strategies to improve collections
Monitor and analyze collection trends

Associate Collection Supervisor, UnitedHealth Group Minnetonka, Minnesota

September 2021 – January 2023

Handle escalated customer inquiries
Track and analyze collection performance
Develop and maintain relationships with customers and vendors

Jr. Collection Supervisor, CVS Health Woonsocket, Rhode Island

February 2021 – August 2021

Ensure compliance with applicable laws and regulations
Develop and implement collection policies and procedures
Monitor and analyze collection trends

Education

Harvard University, Cambridge, Massachusetts

Medical Office Administration, December, 2020

Skills

Process Improvement

Written Communication

Decision Making

Accounting

Document Control

Data Analysis

Scheduling

Office Administration

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Employment history

Lead Collection Supervisor, CVS Health Woonsocket, Rhode Island

March 2022 – Present

Maintain accurate records of collection activities
Develop and implement collection policies and procedures
Monitor and maintain accounts receivable

Collection Supervisor, JPMorgan Chase New York, New York

March 2021 – February 2022

Ensure compliance with applicable laws and regulations
Monitor and analyze collection trends
Manage the collection process and ensure compliance with policies and procedures

Entry Level Collection Supervisor, Microsoft Redmond, Washington

September 2020 – February 2021

Ensure compliance with applicable laws and regulations
Track and analyze collection performance
Maintain accurate records of collection activities

Education

University of Wisconsin, Madison, Wisconsin

Bachelor of Science in Human Resources Management, July, 2020

Skills

Teamwork

Organization

Presentation

Conflict Resolution

Filing

Inventory Management

Data Analysis

Customer Service

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Professional Summary

Seasoned Collection Supervisor with extensive experience in administrative and clerical operations. Proven ability to manage collections, maintain accurate records, and develop effective processes to drive efficiency.

Employment history

Senior Collection Supervisor, General Electric Boston, Massachusetts

June 2010 – Present

Ensure collection goals are met
Ensure compliance with applicable laws and regulations
Maintain accurate records of collection activities

Collection Supervisor, Microsoft Redmond, Washington

December 2009 – May 2010

Prepare and submit reports to management
Develop and implement collection policies and procedures
Provide feedback and coaching to collection staff

Jr. Collection Supervisor, UnitedHealth Group Minnetonka, Minnesota

May 2009 – November 2009

Supervise and monitor the collection team
Develop and implement strategies to improve collections
Provide feedback and coaching to collection staff

Education

University of Texas, Austin, Texas

Bachelor of Science in Business Administration, April, 2009

Skills

Networking

Stress Management

Documentation

Training

Receptionist Duties

Ten-Key.

Records Management

Bookkeeping

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Professional Summary

Highly organized and detail-oriented Collection Supervisor with extensive experience in administrative and clerical operations. Proven track record of streamlining processes and driving results through effective team management.

Employment history

Senior Collection Supervisor, Amazon Seattle, Washington

March 2015 – Present

Monitor and maintain accounts receivable
Supervise and monitor the collection team
Resolve customer disputes and negotiate payment plans

Collection Supervisor, Bank of America Charlotte, North Carolina

October 2013 – February 2015

Ensure compliance with applicable laws and regulations
Manage the collection process and ensure compliance with policies and procedures
Develop and implement strategies to improve collections

Jr. Collection Supervisor, Google Mountain View, California

April 2012 – September 2013

Ensure collection goals are met
Develop and implement collection policies and procedures
Prepare and submit reports to management

Education

University of Illinois, Urbana, Illinois

Doctor of Office Administration, March, 2012

University of Illinois, Urbana, Illinois

Bachelor of Arts in Medical Office Administration, March, 2008

Skills

Risk Management

Emotional Intelligence

Adaptability

Accounting

Timekeeping

Typing

Document Control

Microsoft Office

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Employment history

Lead Collection Supervisor, Walmart Bentonville, Arkansas

September 2016 – Present

Maintain accurate records of collection activities
Resolve customer disputes and negotiate payment plans
Develop and maintain relationships with customers and vendors

Associate Collection Supervisor, Apple Cupertino, California

September 2015 – August 2016

Ensure compliance with applicable laws and regulations
Manage the collection process and ensure compliance with policies and procedures
Supervise and monitor the collection team

Junior Collection Supervisor, Amazon Seattle, Washington

September 2014 – August 2015

Ensure collection goals are met
Provide feedback and coaching to collection staff
Monitor and analyze collection trends

Education

Harvard University, Cambridge, Massachusetts

Master of Science in Accounting, July, 2014

Harvard University, Cambridge, Massachusetts

Bachelor of Arts in Medical Office Administration, July, 2010

Skills

Data Analysis

Networking

Communication

Accounting

Data Entry

Office Management

Document Management

Microsoft Office

Use This collection supervisor Resume Template

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collection supervisor Job Descriptions; Explained

If you're applying for an collection supervisor position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

collection supervisor

Daily supervision of all collection agents.
Preparation of Daily Productivity of Individual collection agent.
Preparation of Monthly Action Plan.
Preparation of Collection Strategy
Implementation of Collection Strategy and Procedures.
Monthly assessment of individual collection agent performance.

collection supervisor

Collect/Work past due accounts
Make follow up calls on over due balances, set up payments arrangements
Balance and reconcile my batch at the end of the day
Updating and verifying patients insurance, address, phone number and ect.
Answer multi phone lines
Make deposits for company

collection supervisor

Oversees a company’s process of retrieving money owed to the clients.
Manages the collectors who collect the money.
Handles complaints or difficult calls.
Makes sure collectors comply with company policies when contacting debtors to collect past due balances that they owe.
Ensures that all written correspondence complies with company policies in terms of verbiage and frequency of contact.
Keeps up with changes in state and federal laws governing debt collections and makes sure collectors receive training on any changes in laws.
Makes sure the collectors operate within the confines of the Federal Fair Debt Collection Practices Act (FDCPA) when making phone contact with debtors.

collection supervisor

Monthly assessment of individual collection agent performance.
Monitors call reports to make sure collectors are making enough phone contacts each day.
Identifies areas of the collection process that need improvement and implements an enhanced process that will help collectors be more effective.
Tracks the rate of success of the entire process and continues to make adjustments when necessary.

collection supervisor

Leading the area coordinator and field collector
Ensure the fulfillment of man power according to the quota required in each region
Mapping and make categorization area
Reporting to Head Office and Area Collection Manager
Conducting field sampling, control and back up
Determine the payment pattern for NPL account
Reach the target set by the company

1 2

collection supervisor Job Skills

For an collection supervisor position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Data Entry
Office Management
Data Analysis
Microsoft Office
Scheduling
Filing
Office Administration
Records Management
Customer Service
Invoicing
Typing
Timekeeping
Accounts Receivable
Accounts Payable
Inventory Management
Document Management
Bookkeeping
Document Control
Receptionist Duties
Ten-Key.

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your collection supervisor Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Employment history

Senior Collection Supervisor, Amazon Seattle, Washington

October 2013 – May 2022

Track and analyze collection performance
Monitor and analyze collection trends
Develop and implement collection policies and procedures

Collection Supervisor, Apple Cupertino, California

October 2012 – September 2013

Ensure collection goals are met
Prepare and submit reports to management
Manage the collection process and ensure compliance with policies and procedures

Jr. Collection Supervisor, Google Mountain View, California

April 2011 – September 2012

Handle escalated customer inquiries
Monitor and maintain accounts receivable
Maintain accurate records of collection activities

Education

University of Illinois, Urbana, Illinois

Master of Science in Business Administration, February, 2011

University of Illinois, Urbana, Illinois

Bachelor of Arts in Office Administration, February, 2007

Skills

Training

Planning

Attention to Detail

Risk Management

Data Entry

Bookkeeping

Invoicing

Ten-Key.

Provide your Contact Information and Address Year Gaps

Always explain any gaps in your work history to your advantage.

Key Insights

Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.

How to Optimize Your collection supervisor Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Employment history

Senior Collection Supervisor, General Electric Boston, Massachusetts

April 2022 – Present

Ensure complience with aplicable laws and regulatiosn
Supervise and monitor the collecton team
Develop and implemnt collection policies and procedurs

Collection Supervisor, Walmart Bentonville, Arkansas

April 2021 – March 2022

Handel escalated customer inquirys
Prepare and submitt reports to managment
Monitor and analyse collection trendss

Entry Level Collection Supervisor, Bank of America Charlotte, North Carolina

April 2020 – March 2021

"I am going to the store
to buy some food."
I am going to the store,
to buy's some food.

Education

Harvard University, Cambridge, Massachusetts

Bachelor of Science in Office Administration, March, 2020

Skills

Project Management

Presentation

Interpersonal

Analytical

Accounts Receivable

Records Management

Receptionist Duties

Inventory Management

Include Job Descriptions and Avoid Bad Grammar

Avoid sending a wrong first impression by proofreading your resume.

Key Insights

Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
Before submitting your resume, double check to avoid typos.

collection supervisor Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an collection supervisor position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Senior Collection Supervisor
Microsoft
Redmond, Washington

To the respected Microsoft Hiring Team

As a Collection Supervisor with a proven track record of success in Administrative & Clerical, I am excited to apply for the Senior Collection Supervisor position at Microsoft. I believe that my skills and expertise would make a valuable contribution to your team.

Throughout my life, I have been passionate about Event Planning and have pursued opportunities to make a difference in this field. My experience in various areas, not just in Administrative & Clerical, has given me the opportunity to develop my skills in Process Improvement and Written Communication, which I am excited to apply to the role at Microsoft. I am eager to work with a team that shares my values and to help your organization achieve its well determined goals.

Thank you for considering my application for the Senior Collection Supervisor role. I am looking forward to a future where we work together to drive this organization's success.

With gratitude,
Marcus Campbell
987-812-1871
[email protected]

Marcus Campbell

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