5 Amazing retention specialist Resume Examples (Updated 2023) + Skills & Job Descriptions

retention specialist

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retention specialist: Resume Samples & Writing Guide

Professional Summary

Highly organized and detail-oriented Retention Specialist with a proven track record of success in the administrative and clerical field. Skilled in customer service, data analysis, and problem-solving to ensure customer satisfaction and retention.

Employment history

Lead Retention Specialist, UnitedHealth Group Minnetonka, Minnesota

July 2010 – Present

Monitor customer satisfaction and develop strategies to improve customer retention
Monitor customer retention metrics and develop strategies to improve results
Develop customer segmentation strategies to target customers with the highest potential for retention

Retention Specialist, Walmart Bentonville, Arkansas

February 2009 – June 2010

Analyze customer data to identify customer retention opportunities
Develop customer loyalty programs and promotional campaigns to increase customer retention
Develop customer service strategies to improve customer retention

Entry Level Retention Specialist, Google Mountain View, California

February 2008 – January 2009

Monitor customer retention metrics and develop strategies to improve results
Develop customer surveys to measure customer satisfaction and identify areas of improvement
Develop customer relationship management (CRM) systems to track customer interactions and improve customer retention

Education

Stanford University, Stanford, California

Doctor of Business Administration, December, 2007

Stanford University, Stanford, California

Bachelor of Arts in Medical Office Administration, December, 2003

Skills

Negotiation

Leadership

Creativity

Professionalism

Filing

Mail Sorting

Accounts Payable

Office Administration

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Employment history

Chief Retention Specialist, Bank of America Charlotte, North Carolina

December 2018 – Present

Develop customer segmentation strategies to target customers with the highest potential for retention
Analyze customer data to identify trends and develop strategies for improving customer retention
Monitor customer satisfaction and develop strategies to improve customer retention

Retention Specialist, Bank of America Charlotte, North Carolina

July 2017 – November 2018

Monitor customer satisfaction and develop strategies to improve customer retention
Analyze customer data to identify trends and develop strategies for improving customer retention
Identify customer trends and develop strategies to address them

Entry Level Retention Specialist, Apple Cupertino, California

December 2016 – June 2017

Monitor customer satisfaction and develop strategies to improve customer retention
Develop customer service strategies to improve customer retention
Develop customer segmentation strategies to target customers with the highest potential for retention

Education

University of Maryland, College Park, Maryland

Master of Arts in Accounting, November, 2016

University of Maryland, College Park, Maryland

Bachelor of Arts in Accounting, November, 2012

Skills

Adaptability

Strategic Thinking

Project Management

Flexibility

Office Administration

Typing

Scheduling

Document Management

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Employment history

Chief Retention Specialist, Apple Cupertino, California

April 2018 – Present

Develop customer surveys to measure customer satisfaction and identify areas of improvement
Maintain customer records and provide customer service support
Develop customer service strategies to improve customer retention

Retention Specialist, UnitedHealth Group Minnetonka, Minnesota

November 2016 – April 2018

Monitor customer retention metrics and develop strategies to improve results
Maintain customer records and provide customer service support
Develop customer loyalty programs and promotional campaigns to increase customer retention

Entry Level Retention Specialist, CVS Health Woonsocket, Rhode Island

May 2015 – October 2016

Identify customer needs and develop strategies to meet those needs
Monitor customer retention metrics and develop strategies to improve results
Analyze customer data to identify trends and develop strategies for improving customer retention

Education

University of Maryland, College Park, Maryland

Master of Science in Office Administration, April, 2015

University of Maryland, College Park, Maryland

Bachelor of Science in Accounting, April, 2011

Skills

Negotiation

Organization

Reporting

Project Management

Office Administration

Data Base Management

Calendaring

Copying

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Professional Summary

A highly organized and detail-oriented Retention Specialist with a proven track record of successfully managing and retaining customer relationships. Experienced in providing administrative and clerical support to ensure customer satisfaction and loyalty.

Employment history

Senior Retention Specialist, Bank of America Charlotte, North Carolina

November 2014 – Present

Analyze customer data to identify customer retention opportunities
Monitor customer retention metrics and develop strategies to improve results
Develop customer loyalty programs to increase customer retention

Retention Specialist, CVS Health Woonsocket, Rhode Island

November 2013 – October 2014

Maintain customer records and provide customer service support
Develop customer loyalty programs and promotional campaigns to increase customer retention
Develop customer service strategies to improve customer retention

Junior Retention Specialist, CVS Health Woonsocket, Rhode Island

May 2012 – October 2013

Develop customer loyalty programs to increase customer retention
Monitor customer retention metrics and develop strategies to improve results
Develop customer segmentation strategies to target customers with the highest potential for retention

Education

Cornell University, Ithaca, New York

Master of Arts in Medical Office Administration, April, 2012

Cornell University, Ithaca, New York

Bachelor of Science in Business Administration, April, 2008

Skills

Attention to Detail

Problem Solving

Stress Management

Visualization

Data Analysis

Multi-tasking

Office Administration

Typing

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Employment history

Senior Retention Specialist, Bank of America Charlotte, North Carolina

October 2019 – Present

Maintain customer records and provide customer service support
Identify customer trends and develop strategies to address them
Develop customer loyalty programs to increase customer retention

Retention Specialist, Apple Cupertino, California

October 2018 – September 2019

Develop customer service strategies to improve customer retention
Develop customer loyalty programs to increase customer retention
Develop customer surveys to measure customer satisfaction and identify areas of improvement

Entry Level Retention Specialist, Microsoft Redmond, Washington

October 2017 – September 2018

Collaborate with other departments to ensure customer retention goals are met
Develop customer loyalty programs and promotional campaigns to increase customer retention
Monitor customer retention metrics and develop strategies to improve results

Education

Harvard University, Cambridge, Massachusetts

Master of Arts in Office Administration, August, 2017

Harvard University, Cambridge, Massachusetts

Bachelor of Arts in Business Administration, August, 2013

Skills

Accounting

Presentation

Innovation

Customer Service

Filing

Accounts Payable

Calendaring

Use This retention specialist Resume Template

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retention specialist Job Descriptions; Explained

If you're applying for an retention specialist position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

retention specialist

Retain lines of business on a customer account .
Retain customers who call to cancel all services .
Pitch benefits to customers to add cable , internet , home phone , cell phone and home security to their existing service plan .
Resolve technical issues for cable , home internet , WiFi , home phone and equipment malfunctions.
Resolve billing matters .
Take payments .
De-escalate irate customers.

retention specialist/insurance agent (p.c.a.)

Retain policyholders through an analysis of insurance coverage, price, and customer needs suggesting additions or changes
Resolve customer disputes through special company initiatives designed to promote an excellent customer experience
Select company that offers type of coverage requested by client to underwrite policy as well as other endorsements (i.e. change in vehicles, drivers, beneficiaries, etc.)
Sell various types of insurance policies to individuals on behalf of insurance companies.

retention specialist

Inbound role dealing with customers wanting to drop their private health insurance or leave to another provider
Ensuring there is high a level of customer service that is being adhered to each and every call
Advising customers of the benefits of having private health insurance and Bupa
Doing on the spot comparisons with other funds
Finding products that suit customers needs through needs based analysis and relaying those benefits back to them to convince customers to stay with Bupa
Meeting and exceeding the expectation of targets

retention specialist

Answered phones in the call center and answered Customer questions pertaining to their accounts
Sold new and upgraded services to customers
Assisted Customers with troubleshoot TV equipment services
Set up TV, Internet and Phone services
Scheduled appointments with the Customers for Technician service calls
Maintained high ratings on surveys taken by my Customers

retention specialist

Retain customers who want to cancel their account.
Resolve technical issues with cell phones , tablets , and other communication devices .
Sell add ons from cell phones , tablets , WiFi hotspots , home phones , insurance and accessories.
De-escalate irate customers.
Activate new equipment .
Take payments and set up payment arrangements .
Resolve billing issues .

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retention specialist Job Skills

For an retention specialist position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Data Entry
Office Administration
Filing
Typing
Microsoft Office
Telephone Skills
Data Analysis
Scheduling
Calendaring
Inventory Management
Document Management
Accounts Payable
Accounts Receivable
Customer Service
Faxing
Copying
Data Base Management
Word Processing
Multi-tasking
Spreadsheet Creation
Mail Sorting

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your retention specialist Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Employment history

Senior Retention Specialist, Apple Cupertino, California

January 2021 – Present

Maintain customer records and provide customer service support
Develop customer service strategies to improve customer retention
Monitor customer satisfaction and develop strategies to improve customer retention

Retention Specialist, Apple Cupertino, California

July 2020 – December 2020

Develop customer segmentation strategies to target customers with the highest potential for retention
Develop customer service strategies to improve customer retention
Develop customer surveys to measure customer satisfaction and identify areas of improvement

Entry Level Retention Specialist, JPMorgan Chase New York, New York

July 2019 – June 2020

Education

University of Florida, Gainesville, Florida

Master of Arts in Office Administration, May, 2019

University of Florida, Gainesville, Florida

Bachelor of Arts in Office Administration, May, 2015

Skills

Supervisory

Time Management

Conflict Resolution

Reliability

Copying

Multi-tasking

Data Entry

Data Base Management

Include your Contact Information and Job Descriptions

Missing job descriptions lessens your chances of getting hired.

Key Insights

Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
Keep job descriptions short but don't just list your jobs.
Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.

How to Optimize Your retention specialist Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Employment history

Chief Retention Specialist, CVS Health Woonsocket, Rhode Island

June 2018 – May 2022

Analize customer data to identifie trends and develope strategies for improving customer retension
Maintaine customer records and provide customer service suport
Analize customer feedback to identifie areas of improvent and create strategies to increase customer retension

Associate Retention Specialist, Microsoft Redmond, Washington

January 2017 – May 2018

Develp custmer survyes to measure custmer satifaction and idenify areas of improvement
Anaylze custmer data to idenify trends and develp strategys for improvin custmer retension
Identyfy custmer needs and develp strategys to meet thoes needs

Entry Level Retention Specialist, Apple Cupertino, California

January 2016 – December 2016

Monitor customer retension metrics, and develope strategies to improved results
Develop customer loyalty programs, and promotional campaigns to increased customer retension
Develope customer loyalty programs to increased customer retension

Education

University of Illinois, Urbana, Illinois

Business Administration, November, 2015

Skills

Collaboration

Adaptability

Stress Management

Technical

Accounts Receivable

Word Processing

Mail Sorting

Data Entry

Correct Grammar and Address Gap Years in Your Resume

Don't leave unexplained gaps in your work history.

Key Insights

When explaining gaps in your employment section, start by being honest.
Elaborate on the gap and show that you never stopped learning.
Explain and elaborate any gap in your work history by highlighting new skills.

retention specialist Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an retention specialist position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Lead Retention Specialist
Bank of America
Charlotte, North Carolina

Greetings Bank of America Recruitment Team

I am writing to express my interest in the Lead Retention Specialist position at Bank of America. As a Retention Specialist with 15 years of experience in Administrative & Clerical myself, I believe I have the necessary skills and expertise to excel in this role.

As someone who has always been committed to making a positive impact on the world, I have pursued opportunities to contribute to my community through my work wherever I may be. My experience in this field has equipped me with the skills and knowledge necessary to succeed throughout my life and I am confident that they will help me to bring my passion and expertise to your organization and help drive your success.

Thank you for considering my application for the Lead Retention Specialist role. I am looking forward to a future where we work together to drive this organization's success.

With gratitude,
Lou Johnson
618-852-7819
[email protected]

Lou Johnson

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