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reservations agent: Resume Samples & Writing Guide

Tom Irving 918 Hillside Avenue, Gardner, CO 81040
tom.irving@hotmail.com
949-501-1161

Employment history

Senior Reservations Agent, General Electric Boston, Massachusetts
August 2020 – Present
  • Review and process payment transactions
  • Process reservations by mail, telephone, fax, and email
  • Monitor and report any irregularities or discrepancies
Reservations Agent, General Electric Boston, Massachusetts
January 2020 – July 2020
  • Monitor and report any irregularities or discrepancies
  • Monitor and adjust room inventory as needed
  • Cross-train in other departments as needed
Junior Reservations Agent, Bank of America Charlotte, North Carolina
August 2018 – December 2019
  • Balance daily reservation transactions and prepare daily reports
  • Respond to customer inquiries regarding availability, rates, and policies
  • Handle customer complaints and problems in a professional manner

Education

Cornell University, Ithaca, New York
Master of Arts in Human Resources Management, June, 2018
Cornell University, Ithaca, New York
Bachelor of Arts in Business Administration, June, 2014

Skills

Teamwork
Financial Management
Leadership
Negotiation
Data Analysis
Clerical Skills
Data Entry
Computer Proficiency

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Cal Gray 334 Laurel St., Gifford, FL 32967
gray-cal@icloud.com
675-878-7015

Employment history

Senior Reservations Agent, Google Mountain View, California
October 2020 – Present
  • Provide excellent customer service at all times
  • Generate reports as needed
  • Balance daily reservation transactions and prepare daily reports
Reservations Agent, Bank of America Charlotte, North Carolina
October 2019 – September 2020
  • Process reservations by mail, telephone, fax, and email
  • Respond to customer inquiries regarding availability, rates, and policies
  • Cross-train in other departments as needed
Jr. Reservations Agent, JPMorgan Chase New York, New York
October 2018 – September 2019
  • Handle customer complaints and problems in a professional manner
  • Input and update customer information into the reservation system
  • Maintain updated knowledge of all hotel services, rates, and promotions

Education

University of California, Berkeley, California
Doctor of Medical Office Administration, August, 2018
University of California, Berkeley, California
Bachelor of Arts in Medical Office Administration, September, 2014

Skills

Strategic Thinking
Quality Assurance
Customer Service
Financial Management
Telephone Skills
Typing
Database Management
Office Administration
Evan Quinn 74 Meadowbrook Drive, West Peavine, OK 74960
quinnevan65@protonmail.com
859-427-7660

Professional Summary

 Highly organized and motivated Reservations Agent with a passion for customer service. Experienced in handling reservations, bookings, and payments for clients. 

Employment history

Chief Reservations Agent, UnitedHealth Group Minnetonka, Minnesota
January 2014 – Present
  • Follow up with customers to ensure satisfaction with their stay
  • Review and process payment transactions
  • Monitor and adjust room inventory as needed
Reservations Agent, Apple Cupertino, California
July 2012 – December 2013
  • Input and update customer information into the reservation system
  • Generate reports as needed
  • Balance daily reservation transactions and prepare daily reports
Jr. Reservations Agent, CVS Health Woonsocket, Rhode Island
January 2012 – June 2012
  • Monitor and report any irregularities or discrepancies
  • Respond to customer inquiries regarding availability, rates, and policies
  • Review and process payment transactions

Education

Cornell University, Ithaca, New York
MD in Office Administration, November, 2011
Cornell University, Ithaca, New York
Bachelor of Science in Human Resources Management, November, 2007

Skills

Research
Communication
Coaching
Social Media
Data Entry
Microsoft Office
Telephone Skills
Word Processing
Lou Fox 340 Ridge Drive, Marueño, PR 00731
foxlou48@zoho.com
990-429-4983

Employment history

Chief Reservations Agent, JPMorgan Chase New York, New York
June 2019 – Present
  • Handle customer complaints and problems in a professional manner
  • Process reservations by mail, telephone, fax, and email
  • Provide accurate information about local attractions and directions
Reservations Agent, General Electric Boston, Massachusetts
November 2018 – May 2019
  • Ensure all reservation requests are handled in a timely and accurate manner
  • Generate reports as needed
  • Handle customer complaints and problems in a professional manner
Jr. Reservations Agent, Apple Cupertino, California
June 2017 – October 2018
  • Monitor and adjust room inventory as needed
  • Generate reports as needed
  • Balance daily reservation transactions and prepare daily reports

Education

Stanford University, Stanford, California
Doctor of Business Administration, April, 2017
Stanford University, Stanford, California
Bachelor of Science in Business Administration, April, 2013

Skills

Networking
Customer Service
Creativity
Accounting
Data Analysis
Email Correspondence
Filing
Multi-tasking
Max Bailey 249 Laurelwood Avenue, Willards, MD 21874
baileymax67@hotmail.com
712-940-2938

Employment history

Lead Reservations Agent, Amazon Seattle, Washington
November 2017 – Present
  • Monitor and adjust room inventory as needed
  • Generate reports as needed
  • Respond to customer inquiries regarding availability, rates, and policies
Reservations Agent, JPMorgan Chase New York, New York
November 2016 – October 2017
  • Follow up with customers to ensure satisfaction with their stay
  • Maintain updated knowledge of all hotel services, rates, and promotions
  • Provide excellent customer service at all times
Jr. Reservations Agent, General Electric Boston, Massachusetts
June 2015 – October 2016
  • Maintain updated knowledge of all hotel services, rates, and promotions
  • Generate reports as needed
  • Provide accurate information about local attractions and directions

Education

Harvard University, Cambridge, Massachusetts
Bachelor of Science in Office Administration, April, 2015

Skills

Research
Relationship Management.
Written Communication
Documentation
Telephone Skills
Data Entry
Typing
Records Management

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reservations agent Job Descriptions; Explained

If you're applying for an reservations agent position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

1

reservations agent

  • Assist customers with new or existing reservations and add lap infants
  • Protection on canceled, delayed or miss connection flights
  • Advisory of the DOT regulation and all fare rules and price quotes that would apply
  • Enroll customers in Aadvantage program
  • Give information on our Admirals club lounges and locations
  • Prepare Domestic/international revenue and Domestic mileage award  itineraries and setup ticketing
  • Resolution at first point of contact via Isolve
2

reservations agent

  • Book room requests for customers, which led to an additional 20 percent gain in profits with a proven capacity to upsell.
  • Facilitate check-in and check out for guests, including running credit cards for rooms, services, and other purchases. 
  • Keeping an upbeat and positive attitude throughout the day, and have the ability to work in a high pressured environment.  
  • Maximizing the revenue by converting inquiries, recognizing business prospects and opportunities to upsell the services. 
  • As being the first contact of the hotel giving the relevant information and providing the premium experience for the guest. 
  • Handle customer complaints and problems, such as missing reservations and overbooked rooms, in a courteous manner to maintain customer satisfaction.
3

reservations agent

  • Confer with customers by telephone to provide information about air travel for business and pleasure.
  • Make reservations, change previous reservations to accommodate customers’ needs, or cancel reservations when necessary.
  • Listen to customer request and answer questions.
  • Check to ensure that appropriate changes were made to resolve customers’ concerns and problems.
  • Maintain knowledge base of destinations served to advise customers’ as needed.
  • Suggest and check alternate locations to customers seeking lower fares or alternate times for air travel.  Advise customers lacking complete details or information about requested markets and our serviced markets.
  • Promote company services and products as appropriate.
4

reservations agent

  • Creating and confirming booking reservations for customers via email and phone.
  • Admin task delegation for myself and our team.
  • Assist with complain/escalation phone calls from customers.
  • Loyalty calls to Accor members staying at any of the Sydney Olympic Park hotels.
5

reservations agent

  •  Sold room reservations and made changes to existing reservations in a knowledgeable and timely manner.
  • Helped Group Sales Coordinator maintain rooming lists.
  • Provided guests with the requested information concerning the facilities locations and surrounding area.
  • Assisted Corporate Reservation Director and Reservations Supervisor with a variety of tasks not limited to brochure requests gift certificate processing and data entry.
  •  Answer inquiries regarding hotel services and registration by e-mail or by telephone and in person providing information about services available in the community and responding to guest complaints.

reservations agent Job Skills

For an reservations agent position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

  • Data Entry
  • Scheduling
  • Microsoft Office
  • Typing
  • Filing
  • Data Analysis
  • Database Management
  • Word Processing
  • Office Administration
  • Customer Service
  • Bookkeeping
  • Spreadsheets
  • Multi-tasking
  • Telephone Skills
  • Computer Proficiency
  • Time Management
  • Inventory Management
  • Clerical Skills
  • Email Correspondence
  • Records Management

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

  • Communication
  • Interpersonal
  • Leadership
  • Time Management
  • Problem Solving
  • Decision Making
  • Critical Thinking
  • Creativity
  • Adaptability
  • Teamwork
  • Organization
  • Planning
  • Public Speaking
  • Negotiation
  • Conflict Resolution
  • Research
  • Analytical
  • Attention to Detail
  • Self-Motivation
  • Stress Management
  • Collaboration
  • Coaching
  • Mentoring
  • Listening
  • Networking
  • Strategic Thinking
  • Negotiation
  • Emotional Intelligence
  • Adaptability
  • Flexibility
  • Reliability
  • Professionalism
  • Computer Literacy
  • Technical
  • Data Analysis
  • Project Management
  • Customer Service
  • Presentation
  • Written Communication
  • Social Media
  • Troubleshooting
  • Quality Assurance
  • Collaboration
  • Supervisory
  • Risk Management
  • Database Management
  • Training
  • Innovation
  • Documentation
  • Accounting
  • Financial Management
  • Visualization
  • Reporting
  • Business Acumen
  • Process Improvement
  • Documentation
  • Relationship Management.

How to Improve Your reservations agent Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Tony King 302 Parkview Avenue, Exeter, MO 65647

Employment history

Chief Reservations Agent, CVS Health Woonsocket, Rhode Island
February 2019 – May 2022
  • Provide accurate information about local attractions and directions
  • Handle customer complaints and problems in a professional manner
  • Input and update customer information into the reservation system
Reservations Agent, Amazon Seattle, Washington
February 2018 – January 2019
  • Cross-train in other departments as needed
  • Follow up with customers to ensure satisfaction with their stay
  • Generate reports as needed
Junior Reservations Agent, Amazon Seattle, Washington
February 2017 – January 2018
  • Maintain updated knowledge of all hotel services, rates, and promotions
  • Ensure all reservation requests are handled in a timely and accurate manner
  • Cross-train in other departments as needed

Education

University of Maryland, College Park, Maryland
Bachelor of Science in Human Resources Management, December, 2016

Skills

Flexibility
Research
Self-Motivation
Innovation
Customer Service
Word Processing
Computer Proficiency
Clerical Skills

Provide your Contact Information and Address Year Gaps

Always explain any gaps in your work history to your advantage.

Key Insights
  • Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
  • Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.

How to Optimize Your reservations agent Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Pauline Lewis 331 Pleasant Valley Drive, Oceanport, NJ 07757
lewis_pauline@inbox.com
607-982-1835

Professional Summary

 Highly organized and experienced Reservations Agent with extensive knowledge of administrative and clerical procedures. Proven ability to work efficiently and effectively in a fast-paced environment. 

Employment history

Lead Reservations Agent, CVS Health Woonsocket, Rhode Island
November 2012 – Present
  • Mointor and adjust room inventory as needed
  • Cros-train in other departments as needed
  • Review and proccess payment transactions
Reservations Agent, Walmart Bentonville, Arkansas
May 2012 – November 2012
  • Provide exellent customer service at all times
  • Cross-train in other departments as need
  • Monitor and adjust room inventroy as needd
Junior Reservations Agent, Amazon Seattle, Washington
May 2011 – April 2012
  • I went to the store, and bought some apples.
  • I went to the store, and bought some apple's.

Education

University of Texas, Austin, Texas
Bachelor of Science in Business Administration, March, 2011

Skills

Reliability
Accounting
Troubleshooting
Coaching
Data Analysis
Data Entry
Office Administration
Filing

Include Job Descriptions and Avoid Bad Grammar

Avoid sending a wrong first impression by proofreading your resume.

Key Insights
  • Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
  • Before submitting your resume, double check to avoid typos.

reservations agent Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an reservations agent position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.



Tom
Irving
tom.irving@hotmail.com
949-501-1161
918 Hillside Avenue, Gardner, CO
81040

Senior Reservations Agent
Google
Mountain View, California

Google Hiring Team


I am a passionate Reservations Agent with 5 years of experience in Administrative & Clerical. I am excited to submit my application for the Senior Reservations Agent position at Google, where I believe my skills and expertise would be a great asset to your team.


My life experiences have taught me the importance of hard work, dedication, and collaboration. Whether it was on the work, or just personally, I have always been committed to pursuing my goals with passion and tenacity. I am confident that throughout all of these years I have gained the skills and expertise necessary to succeed in this role and be a great asset for Google. I am eager to join a team that shares my values and work towards a common goal.


I am elated about the opportunity to join a team that shares my passion for this field, and values collaboration and innovation. I am confident that together we can overcome whatever tests and challenges are put on our way.


Kind regards,
Tom Irving
949-501-1161
tom.irving@hotmail.com

Tom Irving






Showcase your most significant accomplishments and qualifications with this cover letter.
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last guy

Build your Resume in 15 minutes

Give yourself the best chance of standing out from the competition!

Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.