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patient service representative: Resume Samples & Writing Guide
Employment history
Chief Patient Service Representative, Apple Cupertino, California
September 2020 – Present
- Greet and register patients
- Manage patient scheduling
- Provide customer service
Associate Patient Service Representative, Microsoft Redmond, Washington
April 2019 – August 2020
- Maintain patient confidentiality
- Assist patients with forms and paperwork
- Follow up with patients regarding their care and treatment
Entry Level Patient Service Representative, Google Mountain View, California
April 2018 – March 2019
- Prepare medical charts
- Prepare and process insurance forms
- Schedule patient appointments
Education
University of Wisconsin, Madison, Wisconsin
Business Administration, February, 2018
Skills
Analytical
Self-Motivation
Attention to Detail
Collaboration
Customer Service
Data Management
Billing
HIPAA Compliance
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Employment history
Lead Patient Service Representative, Bank of America Charlotte, North Carolina
January 2022 – Present
- Prepare and process insurance forms
- Verify patient insurance coverage
- Maintain patient records
Patient Service Representative, JPMorgan Chase New York, New York
July 2021 – December 2021
- Assist with filing and other administrative tasks
- Collect patient payments and process billing
- Manage patient scheduling
Jr. Patient Service Representative, Amazon Seattle, Washington
December 2020 – June 2021
- Schedule patient appointments
- Verify patient insurance coverage
- Maintain patient records
Education
University of Maryland, College Park, Maryland
Master of Arts in Medical Office Administration, November, 2020
University of Maryland, College Park, Maryland
Bachelor of Science in Office Administration, November, 2016
Skills
Attention to Detail
Flexibility
Project Management
Accounting
Medical Terminology
Customer Service
Phone Etiquette
Scanning
Professional Summary
Dynamic and organized professional with experience as a Patient Service Representative in the Administrative & Clerical field. Proven ability to provide excellent customer service while managing a variety of administrative tasks.
Employment history
Senior Patient Service Representative, Walmart Bentonville, Arkansas
November 2012 – Present
- Prepare medical charts
- Handle incoming and outgoing correspondence
- Schedule patient appointments
Associate Patient Service Representative, JPMorgan Chase New York, New York
May 2012 – October 2012
- Answer phones and respond to patient inquiries
- Assist patients with forms and paperwork
- Handle incoming and outgoing correspondence
Jr. Patient Service Representative, CVS Health Woonsocket, Rhode Island
November 2010 – April 2012
- Assist patients with forms and paperwork
- Maintain patient records
- Manage patient scheduling
Education
University of Wisconsin, Madison, Wisconsin
Bachelor of Arts in Accounting, September, 2010
Skills
Computer Literacy
Organization
Self-Motivation
Planning
Insurance Verification
Word Processing
Medical Terminology
HIPAA Compliance
Employment history
Lead Patient Service Representative, UnitedHealth Group Minnetonka, Minnesota
August 2016 – Present
- Assist patients with forms and paperwork
- Prepare medical charts
- Handle incoming and outgoing correspondence
Patient Service Representative, Bank of America Charlotte, North Carolina
August 2015 – July 2016
- Handle incoming and outgoing correspondence
- Answer phones and respond to patient inquiries
- Maintain patient records
Entry Level Patient Service Representative, General Electric Boston, Massachusetts
February 2015 – July 2015
- Answer phones and respond to patient inquiries
- Manage patient scheduling
- Schedule patient appointments
Education
University of Michigan, Ann Arbor, Michigan
Doctor of Accounting, December, 2014
University of Michigan, Ann Arbor, Michigan
Bachelor of Science in Accounting, December, 2010
Skills
Process Improvement
Visualization
Risk Management
Flexibility
Insurance Verification
Record Keeping
Word Processing
Multi-tasking
Employment history
Lead Patient Service Representative, Microsoft Redmond, Washington
June 2017 – Present
- Prepare and process insurance forms
- Handle incoming and outgoing correspondence
- Follow up with patients regarding their care and treatment
Associate Patient Service Representative, JPMorgan Chase New York, New York
December 2016 – May 2017
- Answer phones and respond to patient inquiries
- Verify patient insurance coverage
- Greet and register patients
Junior Patient Service Representative, CVS Health Woonsocket, Rhode Island
May 2016 – November 2016
- Handle incoming and outgoing correspondence
- Prepare and process insurance forms
- Provide customer service
Education
University of Wisconsin, Madison, Wisconsin
Bachelor of Science in Office Administration, March, 2016
Skills
Listening
Supervisory
Critical Thinking
Reliability
Scanning
Reception
Data Entry
Data Analysis
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patient service representative Job Descriptions; Explained
If you're applying for an patient service representative position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.
When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.
1
patient service representative
- Patient Service Representative
- Assist patients with required paperwork at beginning of exam
- Verify all applicable insurance for patients prior to patient being seen by the doctor.
- Pull, file and organize patient charts to coincide with appointments.
- Check patients out at the conclusion of their visit.
- Take payments from patients, maintain the money drawer throughout the day, and prepare the deposit at the close of business each day.
- File patient’s insurance in a timely manner.
2
patient service representative
- Operate telephone switchboard, answer telephones and give information to callers, take messages, transfer calls to appropriate individuals, or scheduling appointments.
- Use computers for various applications, such as database management or word processing.
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
- Set up referral appointments with partner practices per doctor’s request.
3
patient service representative (admitting department, temporary)
- Registered patients for inpatient and outpatient procedures.
- Went to patients in the emergency room with admission paperwork to complete registration process if they were being admitted to the hospital
- Verified patient insurance information was up to date.
- Verified demographic information was up to date.
- Obtained copies of photo identification and insurance cards from all incoming patients.
- Answered incoming calls and address patient questions when involving my department or forwarding them to the department best suited to help.
4
patient service representative
- Call patient to schedule fitting of lifevest wearable defibrillator
- Meet and greet patients
- Measure and fit patients with lifevest
- Instruct/Train patients on how to wear and use the lifevest
- Review documents with patient and obtain signature
5
patient service representative
- Assisted patients in filling out check-in and payment paperwork.
- Coordinated with nursing staff to process and direct patients to the appropriate departments.
- Took co payments and compiled daily financial records.
- Maintained all confidential personnel files, license and CPR compliance records.
patient service representative Job Skills
For an patient service representative position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.
How to include technical skills in your resume:
Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.
Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."
- Data Entry
- Scheduling
- Filing
- Customer Service
- Microsoft Office
- Medical Terminology
- Insurance Verification
- Phone Etiquette
- Office Administration
- Data Analysis
- Typing
- Reception
- Record Keeping
- Data Management
- Multi-tasking
- Cash Handling
- Inventory Management
- HIPAA Compliance
- Billing
- Word Processing
- Scanning
How to include soft skills in your resume:
Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.
Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.
- Communication
- Interpersonal
- Leadership
- Time Management
- Problem Solving
- Decision Making
- Critical Thinking
- Creativity
- Adaptability
- Teamwork
- Organization
- Planning
- Public Speaking
- Negotiation
- Conflict Resolution
- Research
- Analytical
- Attention to Detail
- Self-Motivation
- Stress Management
- Collaboration
- Coaching
- Mentoring
- Listening
- Networking
- Strategic Thinking
- Negotiation
- Emotional Intelligence
- Adaptability
- Flexibility
- Reliability
- Professionalism
- Computer Literacy
- Technical
- Data Analysis
- Project Management
- Customer Service
- Presentation
- Written Communication
- Social Media
- Troubleshooting
- Quality Assurance
- Collaboration
- Supervisory
- Risk Management
- Database Management
- Training
- Innovation
- Documentation
- Accounting
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Documentation
- Relationship Management.
How to Improve Your patient service representative Resume
Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.
Dale Owens
486 Parkwood Drive, Dixie Union, GA 31503Employment history
Lead Patient Service Representative, Apple Cupertino, California
May 2011 – May 2022
- Answer phones and respond to patient inquiries
- Manage patient scheduling
- Verify patient insurance coverage
Patient Service Representative, UnitedHealth Group Minnetonka, Minnesota
May 2010 – April 2011
- Handle incoming and outgoing correspondence
- Collect patient payments and process billing
- Manage patient scheduling
Junior Patient Service Representative, Google Mountain View, California
October 2009 – April 2010
- Schedule patient appointments
- Handle incoming and outgoing correspondence
- Maintain patient confidentiality
Education
University of Illinois, Urbana, Illinois
Doctor of Business Administration, August, 2009
University of Illinois, Urbana, Illinois
Bachelor of Arts in Business Administration, August, 2005
Skills
Collaboration
Training
Customer Service
Visualization
HIPAA Compliance
Inventory Management
Cash Handling
Customer Service
Provide your Contact Information and Address Year Gaps
Always explain any gaps in your work history to your advantage.
Key Insights- Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
- Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.
How to Optimize Your patient service representative Resume
Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.
Professional Summary
An experienced Patient Service Representative with excellent customer service and organizational skills. Ability to multitask and prioritize tasks to ensure the smooth flow of operations in a fast-paced environment.
Employment history
Chief Patient Service Representative, General Electric Boston, Massachusetts
April 2012 – Present
- Greet and register patient's
- Provide customer service's
- Handle incoming and outgoing correspondences
Associate Patient Service Representative, General Electric Boston, Massachusetts
November 2010 – March 2012
- Schedul patient appointment
- Collects patient payments and process billing
- Greet and registers patients
Entry Level Patient Service Representative, UnitedHealth Group Minnetonka, Minnesota
November 2009 – October 2010
- "I have been to the store."
- I havve been too the storee.
Education
University of Maryland, College Park, Maryland
Bachelor of Arts in Medical Office Administration, September, 2009
Skills
Problem Solving
Visualization
Documentation
Listening
Microsoft Office
Word Processing
Data Analysis
Customer Service
Include Job Descriptions and Avoid Bad Grammar
Avoid sending a wrong first impression by proofreading your resume.
Key Insights- Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
- Before submitting your resume, double check to avoid typos.
patient service representative Cover Letter Example
A cover letter can be a valuable addition to your job application when applying for an patient service representative position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.
Chief Patient Service Representative
Microsoft
Redmond, Washington
Microsoft
Redmond, Washington
Greetings Microsoft Hiring Team
I am excited to apply for the Chief Patient Service Representative role at Microsoft. As a highly skilled Patient Service Representative, I am confident that I have the necessary experience and abilities to make a valuable contribution to your organization.
As someone who has always been curious and eager to learn, I have pursued my education and gained experience in areas like Customer Service to develop my skills in my work. This experience has given me the opportunity to lead major projects and provide my input in diverse areas, which have helped me gain a deeper understanding of the industry. I am excited to bring my passion and expertise to the role at this company and work towards achieving your organization's goals.
Thank you for considering my application for the Chief Patient Service Representative position. I hope you will allow me to show you what I am capable of bringing to your organization and how we can work together to make an impact on the industry.
Kind regards,
Jake Hall
927-385-0368
[email protected]
Jake Hall
Showcase your most significant accomplishments and qualifications with this cover letter.
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Build your Resume in 15 minutes
Give yourself the best chance of standing out from the competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.