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insurance customer service representative: Resume Samples & Writing Guide
Employment history
Chief Insurance Customer Service Representative, Walmart Bentonville, Arkansas
August 2014 – Present
- Develop and maintain relationships with customers
- Prepare correspondence, documents, and forms
- Monitor customer accounts for changes
Associate Insurance Customer Service Representative, UnitedHealth Group Minnetonka, Minnesota
August 2013 – July 2014
- Answer customer inquiries about insurance policies and services
- Assist with auditing, billing, and collections
- Follow up with customers to ensure satisfaction
Jr. Insurance Customer Service Representative, UnitedHealth Group Minnetonka, Minnesota
January 2013 – July 2013
- Provide excellent customer service
- Resolve customer complaints and disputes
- Assist with underwriting and policy issuance
Education
University of Michigan, Ann Arbor, Michigan
Doctor of Office Administration, November, 2012
University of Michigan, Ann Arbor, Michigan
Bachelor of Arts in Office Administration, November, 2008
Skills
Risk Management
Attention to Detail
Troubleshooting
Coaching
Documentation
Reporting
Quality Assurance
Technical
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Employment history
Lead Insurance Customer Service Representative, General Electric Boston, Massachusetts
December 2016 – Present
- Assist with underwriting and policy issuance
- Process customer payments, changes, and cancellations
- Adhere to company policies and procedures
Insurance Customer Service Representative, CVS Health Woonsocket, Rhode Island
May 2016 – November 2016
- Monitor customer accounts for changes
- Assist with underwriting and policy issuance
- Resolve customer complaints and disputes
Jr. Insurance Customer Service Representative, JPMorgan Chase New York, New York
November 2015 – April 2016
- Update and maintain customer information
- Process customer payments, changes, and cancellations
- Maintain customer records and databases
Education
University of Florida, Gainesville, Florida
Bachelor of Arts in Business Administration, September, 2015
Skills
Visualization
Conflict Resolution
Technical
Flexibility
Innovation
Reporting
Data Analysis
Process Improvement
Professional Summary
Highly organized and detail-oriented Insurance Customer Service Representative with a proven track record of success in providing superior customer service. Experienced in resolving customer inquiries and complaints while maintaining a professional and courteous demeanor.
Employment history
Chief Insurance Customer Service Representative, Google Mountain View, California
August 2011 – Present
- Update and maintain customer information
- Adhere to company policies and procedures
- Process insurance claims
Associate Insurance Customer Service Representative, Apple Cupertino, California
February 2010 – July 2011
- Assist with auditing, billing, and collections
- Answer customer inquiries about insurance policies and services
- Update and maintain customer information
Jr. Insurance Customer Service Representative, Bank of America Charlotte, North Carolina
February 2009 – January 2010
- Assist with auditing, billing, and collections
- Resolve customer complaints and disputes
- Assist with underwriting and policy issuance
Education
University of Michigan, Ann Arbor, Michigan
Accounting, December, 2008
Skills
Social Media
Quality Assurance
Project Management
Communication
Financial Management
Risk Management
Business Acumen
Data Analysis
Employment history
Senior Insurance Customer Service Representative, Walmart Bentonville, Arkansas
August 2018 – Present
- Assist with auditing, billing, and collections
- Monitor customer accounts for changes
- Update and maintain customer information
Insurance Customer Service Representative, Apple Cupertino, California
August 2017 – August 2018
- Assist with auditing, billing, and collections
- Assist with underwriting and policy issuance
- Generate reports and analyze data
Junior Insurance Customer Service Representative, Microsoft Redmond, Washington
March 2016 – August 2017
- Develop and maintain relationships with customers
- Maintain customer records and databases
- Process customer payments, changes, and cancellations
Education
University of Illinois, Urbana, Illinois
Data Entry, January, 2016
Skills
Public Speaking
Negotiation
Training
Supervisory
Social Media
Troubleshooting
Risk Management
Supervisory
Employment history
Senior Insurance Customer Service Representative, CVS Health Woonsocket, Rhode Island
November 2016 – Present
- Develop and maintain relationships with customers
- Adhere to company policies and procedures
- Process insurance claims
Insurance Customer Service Representative, Microsoft Redmond, Washington
November 2015 – October 2016
- Adhere to company policies and procedures
- Monitor customer accounts for changes
- Process customer payments, changes, and cancellations
Entry Level Insurance Customer Service Representative, Walmart Bentonville, Arkansas
June 2014 – October 2015
- Resolve customer complaints and disputes
- Follow up with customers to ensure satisfaction
- Maintain customer records and databases
Education
University of Illinois, Urbana, Illinois
MD in Medical Office Administration, April, 2014
University of Illinois, Urbana, Illinois
Bachelor of Science in Office Administration, April, 2010
Skills
Documentation
Networking
Collaboration
Teamwork
Presentation
Troubleshooting
Technical
Business Acumen
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insurance customer service representative Job Descriptions; Explained
If you're applying for an insurance customer service representative position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.
When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.
1
insurance customer service representative
- Ensured appropriate changes were made to resolve customer’s issues
- Completed contract forms, prepared changes of address records.
- Contacted customers in order to respond to inquiries and any planned adjustments
- Reviewed claims adjustments
- Reviewed insurance policy terms with customers
2
insurance customer service representative
- Processed insurance claims and replacement orders
- Escalated customer complaints
- Answered customer inquiries on existing claims and orders
insurance customer service representative Job Skills
For an insurance customer service representative position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.
How to include technical skills in your resume:
Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.
Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."
- Computer Literacy
- Data Analysis
- Database Management
- Quality Assurance
- Troubleshooting
- Technical
- Project Management
- Presentation
- Written Communication
- Social Media
- Risk Management
- Supervisory
- Process Improvement
- Business Acumen
- Accounting
- Financial Management
- Visualization
- Reporting
- Innovation
- Documentation
How to include soft skills in your resume:
Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.
Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.
- Communication
- Interpersonal
- Leadership
- Time Management
- Problem Solving
- Decision Making
- Critical Thinking
- Creativity
- Adaptability
- Teamwork
- Organization
- Planning
- Public Speaking
- Negotiation
- Conflict Resolution
- Research
- Analytical
- Attention to Detail
- Self-Motivation
- Stress Management
- Collaboration
- Coaching
- Mentoring
- Listening
- Networking
- Strategic Thinking
- Negotiation
- Emotional Intelligence
- Adaptability
- Flexibility
- Reliability
- Professionalism
- Computer Literacy
- Technical
- Data Analysis
- Project Management
- Customer Service
- Presentation
- Written Communication
- Social Media
- Troubleshooting
- Quality Assurance
- Collaboration
- Supervisory
- Risk Management
- Database Management
- Training
- Innovation
- Documentation
- Accounting
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Documentation
- Relationship Management.
How to Improve Your insurance customer service representative Resume
Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.
Jonathan Patterson
18 Forestview Drive, Octavia, NE 68632Professional Summary
Highly organized and detail-oriented Insurance Customer Service Representative with excellent interpersonal and communication skills. Proven ability to provide exceptional customer service while managing multiple tasks and projects.
Employment history
Chief Insurance Customer Service Representative, CVS Health Woonsocket, Rhode Island
May 2009 – Present
- Process customer payments, changes, and cancellations
- Follow up with customers to ensure satisfaction
- Answer customer inquiries about insurance policies and services
Insurance Customer Service Representative, Apple Cupertino, California
November 2008 – April 2009
- Resolve customer complaints and disputes
- Adhere to company policies and procedures
- Develop and maintain relationships with customers
Entry Level Insurance Customer Service Representative, General Electric Boston, Massachusetts
November 2007 – October 2008
Education
University of Florida, Gainesville, Florida
MD in Human Resources Management, September, 2007
University of Florida, Gainesville, Florida
Bachelor of Arts in Office Administration, September, 2003
Skills
Technical
Creativity
Business Acumen
Innovation
Computer Literacy
Innovation
Business Acumen
Supervisory
Include your Contact Information and Job Descriptions
Missing job descriptions lessens your chances of getting hired.
Key Insights- Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
- Keep job descriptions short but don't just list your jobs.
- Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.
How to Optimize Your insurance customer service representative Resume
Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.
Employment history
Chief Insurance Customer Service Representative, Google Mountain View, California
October 2013 – May 2022
- Folow up with customers to ensure satisfaciton
- Maintain customer records and databses
- Prepare correspondance, documants, and forms.
Insurance Customer Service Representative, Microsoft Redmond, Washington
April 2013 – September 2013
- Develp and maintain relationships with customers
- Processs insurance claims
- Generatee reports and analyzee data
Junior Insurance Customer Service Representative, Walmart Bentonville, Arkansas
October 2011 – March 2013
- Assist with auditing, billing, and collectionss
- Update and maintain customer informations
- Process insurance claimss
Education
University of Illinois, Urbana, Illinois
Master of Science in Business Administration, August, 2011
University of Illinois, Urbana, Illinois
Bachelor of Science in Medical Office Administration, August, 2007
Skills
Problem Solving
Presentation
Emotional Intelligence
Negotiation
Quality Assurance
Visualization
Written Communication
Reporting
Correct Grammar and Address Gap Years in Your Resume
Don't leave unexplained gaps in your work history.
Key Insights- When explaining gaps in your employment section, start by being honest.
- Elaborate on the gap and show that you never stopped learning.
- Explain and elaborate any gap in your work history by highlighting new skills.
insurance customer service representative Cover Letter Example
A cover letter can be a valuable addition to your job application when applying for an insurance customer service representative position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.
Chief Insurance Customer Service Representative
Google
Mountain View, California
Mountain View, California
Google Recruitment Team
As an Insurance Customer Service Representative with a proven track record of success in Administrative & Clerical, I am excited to apply for the Chief Insurance Customer Service Representative position at Google. I believe that my skills and expertise would make a valuable contribution to your team.
As someone who has faced challenges in various areas of my life and has overcome them, I am confident in my ability to adapt and thrive in any environment. I have developed a reputation for being a collaborative team player and an effective problem solver, which has been instrumental in my career's success. With my experience and passion for Administrative & Clerical, I am excited to apply my skills to this role and contribute to your organization's growth and success.
Thank you for considering my application for the Chief Insurance Customer Service Representative role. I am very passionate about this field and possess a deep understanding of the industry so, I am thrilled about the opportunity to contribute to your organization's success.
Your time is appreciated,
Isaac Yates
874-910-8993
[email protected]
Isaac Yates
Showcase your most significant accomplishments and qualifications with this cover letter.
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Build your Resume in 15 minutes
Give yourself the best chance of standing out from the competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.