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customer support manager: Resume Samples & Writing Guide
Employment history
Lead Customer Support Manager, Walmart Bentonville, Arkansas
April 2016 – Present
- Manage customer service staff and provide coaching and guidance
- Create customer service reports and presentations
- Train customer service staff to improve performance
Customer Support Manager, UnitedHealth Group Minnetonka, Minnesota
October 2014 – March 2016
- Analyze customer service data and make recommendations
- Develop customer service KPIs and objectives
- Monitor customer service staff performance
Jr. Customer Support Manager, UnitedHealth Group Minnetonka, Minnesota
May 2013 – September 2014
- Maintain customer service records
- Implement customer service strategies and initiatives
- Develop customer service procedures, policies, and standards
Education
University of Florida, Gainesville, Florida
Doctor of Medical Office Administration, March, 2013
University of Florida, Gainesville, Florida
Bachelor of Arts in Accounting, March, 2009
Skills
Quality Assurance
Visualization
Data Analysis
Accounting
Inventory Management
Scheduling
Receptionist Duties
Documentation
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Professional Summary
A customer-focused professional with extensive experience in customer support management. Skilled in developing and implementing strategies to ensure customer satisfaction and loyalty.
Employment history
Lead Customer Support Manager, UnitedHealth Group Minnetonka, Minnesota
March 2013 – Present
- Handle customer inquiries and complaints
- Develop customer service training materials
- Monitor customer service metrics and analyze trends
Associate Customer Support Manager, Bank of America Charlotte, North Carolina
October 2011 – February 2013
- Develop customer service training materials
- Manage customer service staff and provide coaching and guidance
- Handle customer inquiries and complaints
Jr. Customer Support Manager, Microsoft Redmond, Washington
October 2010 – September 2011
- Implement customer service strategies and initiatives
- Resolve escalated customer service issues
- Develop customer service KPIs and objectives
Education
University of Texas, Austin, Texas
Medical Office Administration, August, 2010
Skills
Decision Making
Presentation
Data Analysis
Accounting
Documentation
Email Management
Microsoft Office
Organization
Employment history
Chief Customer Support Manager, CVS Health Woonsocket, Rhode Island
September 2021 – Present
- Evaluate customer feedback and make process improvements
- Ensure customer service standards are met
- Handle customer inquiries and complaints
Associate Customer Support Manager, Walmart Bentonville, Arkansas
April 2020 – August 2021
- Develop customer service training materials
- Implement customer service strategies and initiatives
- Manage customer service staff and provide coaching and guidance
Junior Customer Support Manager, Google Mountain View, California
April 2019 – March 2020
- Ensure customer service standards are met
- Handle customer inquiries and complaints
- Maintain customer service records
Education
Harvard University, Cambridge, Massachusetts
Bachelor of Science in Human Resources Management, February, 2019
Skills
Innovation
Time Management
Communication
Conflict Resolution
Typing
Email Management
Multi-tasking
Microsoft Office
Employment history
Senior Customer Support Manager, Google Mountain View, California
April 2015 – Present
- Manage customer service staff and provide coaching and guidance
- Monitor customer service staff performance
- Develop customer service training materials
Associate Customer Support Manager, CVS Health Woonsocket, Rhode Island
October 2014 – March 2015
- Maintain customer service records
- Train customer service staff to improve performance
- Implement customer service strategies and initiatives
Junior Customer Support Manager, Amazon Seattle, Washington
October 2013 – September 2014
- Develop customer service procedures, policies, and standards
- Monitor customer service staff performance
- Implement customer service strategies and initiatives
Education
University of Wisconsin, Madison, Wisconsin
MD in Business Administration, August, 2013
University of Wisconsin, Madison, Wisconsin
Bachelor of Science in Accounting, August, 2009
Skills
Visualization
Research
Process Improvement
Negotiation
Microsoft Office
Word Processing
Organization
Time Management
Employment history
Lead Customer Support Manager, UnitedHealth Group Minnetonka, Minnesota
July 2019 – Present
- Create customer service reports and presentations
- Develop customer service training materials
- Train customer service staff to improve performance
Associate Customer Support Manager, General Electric Boston, Massachusetts
July 2018 – June 2019
- Ensure customer service standards are met
- Develop customer service KPIs and objectives
- Train customer service staff to improve performance
Jr. Customer Support Manager, Amazon Seattle, Washington
January 2018 – June 2018
- Develop customer service procedures, policies, and standards
- Analyze customer service data and make recommendations
- Ensure customer service standards are met
Education
University of Wisconsin, Madison, Wisconsin
Bachelor of Arts in Medical Office Administration, November, 2017
Skills
Reporting
Attention to Detail
Collaboration
Accounting
Email Management
Word Processing
Multi-tasking
Phone Etiquette
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customer support manager Job Descriptions; Explained
If you're applying for an customer support manager position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.
When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.
11
customer support manager
- Provide tier-1 support for escalated support issues.
- Conflict resolution with disgruntled/angry customers regarding sales, billing, and support issues.
- Creation of written documentation and knowledge base articles.
- Creation of narrated tutorials of program functionality.
- New employee training.
- On-site customer training and product presentation including at industry and organization events and conferences.
- Testing of development builds on Windows, macOS, Android, and iOS platforms. Reporting of detailed test results to developers and re-testing as needed.
12
customer support manager
- Coach support team on troubleshooting, documentation, project management and communication skills
- Create and maintain Zendesk knowledgebase content
- Document product defects and proposed solutions
- Perform product testing
13
customer support manager
- Confer with customers by telephone and through live chat to provide information about products or services a obtain details of complaints.
- Resolve customer complaints or answer customers’ questions regarding Skyeng services, sites, apps, a learning process and so on.
- Provide customers with guidance in resolving difficult or complex problems.
- One-on-one and group training of new software users via phone and remote session.
14
customer support manager
- Collect information about clients, using interviews, case histories, observational techniques, and other assessment methods.
- Assess performance of call centre, identifying strengths and weaknesses and making adjustments to improve future performance.
- Confer with marketing, financial, copywriting, or IT department specialists to discuss client requirements and presentation concepts and to coordinate creative activities.
- Management of approximately 1500 home inspector web sites.
15
customer support manager (mar. 2012 – may. 2013) + human resources manager (may. 2013 – feb. 2014)
- Implement corporate procedures, and service standards in conjunction with management.
- Plan organize an manage all operations activities within the assigned region
- Develop yearly budget and manage the associated cost for all staff and equipment.
- Execute strategies to ensure the various operational measures are achieved and maintained
customer support manager Job Skills
For an customer support manager position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.
How to include technical skills in your resume:
Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.
Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."
- Data Entry
- Word Processing
- Spreadsheets
- Typing
- Scheduling
- Data Analysis
- Phone Etiquette
- Microsoft Office
- Documentation
- Customer Service
- Office Administration
- Filing
- Email Management
- Time Management
- Organization
- Multi-tasking
- Inventory Management
- Receptionist Duties
- Conflict Resolution
- Inventory Control
- Document Control
How to include soft skills in your resume:
Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.
Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.
- Communication
- Interpersonal
- Leadership
- Time Management
- Problem Solving
- Decision Making
- Critical Thinking
- Creativity
- Adaptability
- Teamwork
- Organization
- Planning
- Public Speaking
- Negotiation
- Conflict Resolution
- Research
- Analytical
- Attention to Detail
- Self-Motivation
- Stress Management
- Collaboration
- Coaching
- Mentoring
- Listening
- Networking
- Strategic Thinking
- Negotiation
- Emotional Intelligence
- Adaptability
- Flexibility
- Reliability
- Professionalism
- Computer Literacy
- Technical
- Data Analysis
- Project Management
- Customer Service
- Presentation
- Written Communication
- Social Media
- Troubleshooting
- Quality Assurance
- Collaboration
- Supervisory
- Risk Management
- Database Management
- Training
- Innovation
- Documentation
- Accounting
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Documentation
- Relationship Management.
How to Improve Your customer support manager Resume
Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.
Simon Kelly
686 Countryside Drive, South Vacherie, LA 70090Employment history
Chief Customer Support Manager, CVS Health Woonsocket, Rhode Island
February 2019 – Present
- Maintain customer service records
- Implement customer service strategies and initiatives
- Develop customer service procedures, policies, and standards
Associate Customer Support Manager, JPMorgan Chase New York, New York
August 2018 – January 2019
- Monitor customer service metrics and analyze trends
- Train customer service staff to improve performance
- Monitor customer service staff performance
Junior Customer Support Manager, JPMorgan Chase New York, New York
March 2017 – July 2018
Education
University of Illinois, Urbana, Illinois
Bachelor of Arts in Office Administration, January, 2017
Skills
Database Management
Communication
Networking
Project Management
Data Analysis
Time Management
Phone Etiquette
Typing
Include your Contact Information and Job Descriptions
Missing job descriptions lessens your chances of getting hired.
Key Insights- Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
- Keep job descriptions short but don't just list your jobs.
- Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.
How to Optimize Your customer support manager Resume
Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.
Employment history
Senior Customer Support Manager, Walmart Bentonville, Arkansas
November 2018 – May 2022
- Create custmer service report and presentatons
- Develop custmer service procedurs, policys, and standerds
- Implement custmer service strategys and initatives.
Customer Support Manager, Amazon Seattle, Washington
November 2017 – October 2018
- Analize custmer service data and make recomendations
- Implement custmer service strategies and initatives
- Develop custmer service proceduers, policys, and standars.
Junior Customer Support Manager, General Electric Boston, Massachusetts
June 2016 – October 2017
- Develp customer service training materials
- Manage customer service staff, and provide coaching and guidiance
- Implemant customer service strategies and initatives
Education
University of Illinois, Urbana, Illinois
MD in Human Resources Management, April, 2016
University of Illinois, Urbana, Illinois
Bachelor of Science in Medical Office Administration, April, 2012
Skills
Interpersonal
Listening
Process Improvement
Accounting
Scheduling
Data Entry
Typing
Time Management
Correct Grammar and Address Gap Years in Your Resume
Don't leave unexplained gaps in your work history.
Key Insights- When explaining gaps in your employment section, start by being honest.
- Elaborate on the gap and show that you never stopped learning.
- Explain and elaborate any gap in your work history by highlighting new skills.
customer support manager Cover Letter Example
A cover letter can be a valuable addition to your job application when applying for an customer support manager position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.
Lead Customer Support Manager
Apple
Cupertino, California
Apple
Cupertino, California
Apple Recruitment Team
As a Customer Support Manager with a proven track record of success in Administrative & Clerical, I am excited to apply for the Lead Customer Support Manager position at Apple. I believe that my skills and expertise would make a valuable contribution to your team.
As someone who has always been committed to making a positive impact on the world, I have pursued opportunities to contribute to my community through my work wherever I may be. My experience in this field has equipped me with the skills and knowledge necessary to succeed throughout my life and I am confident that they will help me to bring my passion and expertise to your organization and help drive your success.
Thank you for considering my application for the Lead Customer Support Manager position. I hope you will allow me to show you what I am capable of bringing to your organization and how we can work together to make an impact on the industry.
Kindest regards,
Virginia Young
607-021-4454
[email protected]
Virginia Young
Showcase your most significant accomplishments and qualifications with this cover letter.
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Build your Resume in 15 minutes
Give yourself the best chance of standing out from the competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.