5 Amazing customer success manager Resume Examples (Updated 2023) + Skills & Job Descriptions

customer success manager

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customer success manager: Resume Samples & Writing Guide

Employment history

Senior Customer Success Manager, General Electric Boston, Massachusetts

March 2022 – Present

Develop and implement customer service metrics
Create and maintain customer service policies and procedures
Develop and maintain relationships with customers to ensure customer satisfaction

Associate Customer Success Manager, Google Mountain View, California

August 2021 – February 2022

Liaise with other departments to ensure customer needs are met
Maintain customer service records and databases
Manage customer accounts and ensure customer satisfaction

Entry Level Customer Success Manager, CVS Health Woonsocket, Rhode Island

February 2021 – July 2021

Manage customer accounts and ensure customer satisfaction
Prepare customer service reports and analyze customer service data
Analyze customer data to identify trends and opportunities for improvement

Education

University of California, Berkeley, California

Master of Science in Office Administration, December, 2020

University of California, Berkeley, California

Bachelor of Arts in Business Administration, December, 2016

Skills

Reliability

Project Management

Visualization

Database Management

Scanning

Filing

Telephone Skills

Administrative Support

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Professional Summary

A customer-focused professional with extensive experience in delivering exceptional customer service and success. Proven track record of developing and maintaining strong customer relationships and driving customer loyalty.

Employment history

Lead Customer Success Manager, Walmart Bentonville, Arkansas

November 2014 – Present

Prepare customer service reports and analyze customer service data
Analyze customer data to identify trends and opportunities for improvement
Develop and maintain customer service standards and processes

Associate Customer Success Manager, Microsoft Redmond, Washington

April 2014 – October 2014

Provide exceptional customer service and support to customers
Monitor customer feedback and take appropriate action to resolve issues
Train and coach customer service staff

Jr. Customer Success Manager, UnitedHealth Group Minnetonka, Minnesota

November 2012 – April 2014

Develop and maintain relationships with customers to ensure customer satisfaction
Create and maintain customer service policies and procedures
Respond to customer inquiries and complaints in a timely manner

Education

University of Michigan, Ann Arbor, Michigan

Master of Arts in Medical Office Administration, September, 2012

University of Michigan, Ann Arbor, Michigan

Bachelor of Arts in Business Administration, September, 2008

Skills

Computer Literacy

Mentoring

Networking

Visualization

Filing

Document Management

Data Entry

Database Management

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Employment history

Chief Customer Success Manager, Google Mountain View, California

November 2018 – Present

Manage customer service projects and initiatives
Manage customer accounts and ensure customer satisfaction
Analyze customer data to identify trends and opportunities for improvement

Associate Customer Success Manager, CVS Health Woonsocket, Rhode Island

April 2018 – October 2018

Respond to customer inquiries and complaints in a timely manner
Provide exceptional customer service and support to customers
Prepare customer service reports and analyze customer service data

Jr. Customer Success Manager, JPMorgan Chase New York, New York

April 2017 – March 2018

Liaise with other departments to ensure customer needs are met
Manage customer accounts and ensure customer satisfaction
Develop and maintain customer service standards and processes

Education

University of Michigan, Ann Arbor, Michigan

Master of Science in Accounting, February, 2017

University of Michigan, Ann Arbor, Michigan

Bachelor of Arts in Medical Office Administration, February, 2013

Skills

Analytical

Professionalism

Problem Solving

Adaptability

Telephone Skills

Typing

Filing

Spreadsheet Creation

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Employment history

Senior Customer Success Manager, Bank of America Charlotte, North Carolina

May 2016 – Present

Train and coach customer service staff
Maintain customer service records and databases
Respond to customer inquiries and complaints in a timely manner

Customer Success Manager, Amazon Seattle, Washington

May 2015 – April 2016

Manage customer service projects and initiatives
Develop and implement customer service metrics
Provide exceptional customer service and support to customers

Jr. Customer Success Manager, Google Mountain View, California

November 2013 – April 2015

Train and coach customer service staff
Respond to customer inquiries and complaints in a timely manner
Analyze customer data to identify trends and opportunities for improvement

Education

University of Florida, Gainesville, Florida

Bachelor of Arts in Business Administration, October, 2013

Skills

Emotional Intelligence

Presentation

Database Management

Training

Receptionist Duties

Typing

Teamwork

Customer Service

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Professional Summary

Dynamic and customer-focused professional seeking a Customer Success Manager role. Proven ability to provide exceptional customer service and ensure customer satisfaction.

Employment history

Chief Customer Success Manager, Walmart Bentonville, Arkansas

July 2012 – Present

Develop and implement customer retention strategies
Provide exceptional customer service and support to customers
Develop and maintain customer service standards and processes

Associate Customer Success Manager, UnitedHealth Group Minnetonka, Minnesota

July 2011 – June 2012

Develop and maintain relationships with customers to ensure customer satisfaction
Maintain customer service records and databases
Provide exceptional customer service and support to customers

Entry Level Customer Success Manager, Microsoft Redmond, Washington

July 2010 – June 2011

Analyze customer data to identify trends and opportunities for improvement
Maintain customer service records and databases
Liaise with other departments to ensure customer needs are met

Education

University of California, Berkeley, California

Master of Arts in Medical Office Administration, May, 2010

University of California, Berkeley, California

Bachelor of Arts in Human Resources Management, May, 2006

Skills

Time Management

Leadership

Adaptability

Professionalism

Office Management.

Scheduling

Scanning

Database Management

Use This customer success manager Resume Template

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customer success manager Job Descriptions; Explained

If you're applying for an customer success manager position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

customer success manager

Customer Facing Services Role [Consulting or Account Management/Contract Management) that Includes Issue Resolution and Escalation Management
Develop trust relationships with a portfolio of major 20 FirstRain clients to ensure they do not turn to competition
Acquire a thorough understanding of key customer needs and requirements. This will include SOW design and evaluationExpand the relationships with existing customers by continuously proposing solutions that meet their objectives and get maximum ROI to the customer
Serve as the link of communication between key customers and internal teams. This will include collaboration with Sales and Marketing team to convert lead into customer in pre-sales model. In post-sales it is around account management model.Resolve any issues and problems faced by customers and deal with complaints to maintain trust
Play an integral part in generating new sales[Cross Sell/Upsell] that will turn into long-lasting relationships
Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics [Includes usage metrics]
Driving Customer Projects Involving Content/Platform Integration. This includes SFDC Implementation, API Handshake, FTP Feed Implementation, Embedding of standard or custom components and SSO Implementation with the help of engineering folksTechnical Account Management/Contract Management (including design and implementation) like DnB Implementation, Lenovo API Integration and Hilton SSO and SFDC/Custom Component Integration

customer success manager

Conduct Customer Onboarding & Build Knowledge Base to enable the same
Achieve delivery targets
Created a strategy to increase product adoption by working with external vendors Such as whatfix, walk me.
Worked with existing clients on case studies.

customer success manager, team lead

Serve as the primary contact for the onboarding of new customers, the training of platform end users, as well as post go-live support
Analyze the overall clinical and business practices of clients to identify specific pain points to formulate focused solutions to ensure their success
Collaborate with the development team to set up or configure our software platform as per customers’ requirements and troubleshoot technical issues raised by customers
Gauge customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements
Mitigate attrition and reinforce profit retention with renewal negotiations
Lead a team of SIX (6) Customer Success Managers handling different regions to ensure adherence to company’s processes and goals
Maintain relationship with our international business partners which includes distributors, marketing companies and third-party suppliers

customer success manager

Accountable for Customer’s overall success, including retention, adoption of new products, customer health, and satisfaction
Act as the main Customer point of contact throughout the Customer’s lifecycle, define success plan with clear deliverable, and ensure clear communication across the Customer operational areas
Effectively network within accounts in order to achieve successful execution of the customer’s strategy and road map
Deliver on an exceptional customer experience with proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to align, track and evolve customer business goals
Drive adoption of products – using data to provide insights and share best practices and progress from baseline through the maturity curve
Foster innovation sharing best practices and new ways your customers can leverage our products to advance their digital maturity
Identify Customer risk, and work with extended sales team to create and execute on retention plans

customer success manager

Awarded Top achiever award for straight 3 quarters.
Helped create videos for the team to distribute out to clients to help better utilize Citrix applications.
Manage all aspects of the support ticket system setup
Streamline customer support team communication and workflow

1 2 3 4 5 6

customer success manager Job Skills

For an customer success manager position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Data Entry
Scheduling
Filing
Typing
Records Management
Microsoft Office
Bookkeeping
Scanning
Data Analysis
Spreadsheet Creation
Database Management
Document Management
Customer Service
Receptionist Duties
Microsoft Excel
Administrative Support
Multi-tasking
Teamwork
Telephone Skills
Office Management.

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your customer success manager Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Employment history

Senior Customer Success Manager, Walmart Bentonville, Arkansas

October 2017 – May 2022

Maintain customer service records and databases
Develop and maintain customer service standards and processes
Create and maintain customer service policies and procedures

Customer Success Manager, CVS Health Woonsocket, Rhode Island

April 2016 – September 2017

Analyze customer data to identify trends and opportunities for improvement
Maintain customer service records and databases
Develop and implement customer retention strategies

Entry Level Customer Success Manager, Microsoft Redmond, Washington

October 2015 – March 2016

Education

University of Wisconsin, Madison, Wisconsin

MD in Accounting, August, 2015

University of Wisconsin, Madison, Wisconsin

Bachelor of Science in Office Administration, August, 2011

Skills

Social Media

Customer Service

Attention to Detail

Visualization

Customer Service

Telephone Skills

Microsoft Excel

Data Entry

Unexplained Year Gaps and Missing Job Experiences are a No-no

Gaps in your resume can prevent recruiters from hiring you if you don't explain them.

Key Insights

It's okay to have gaps in your work experience but always offer a valid explanation instead of just hiding it.
Use the gap to talk about positive attributes or additional skills you've learned.
Be honest and straightforward about the gap and explain it using a professional summary.

How to Optimize Your customer success manager Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Professional Summary

Highly experienced Customer Success Manager with a demonstrated history of success in creating and maintaining positive customer experiences. Proven ability to develop and implement strategies that drive customer loyalty and satisfaction.

Employment history

Senior Customer Success Manager, UnitedHealth Group Minnetonka, Minnesota

January 2010 – Present

Maintain customer service records and databses
Develop and maintain relationships with customers too ensure customer satisfaction
Provide exeptional customer service and support too customers

Associate Customer Success Manager, Microsoft Redmond, Washington

July 2008 – December 2009

Maintains customer service record's and database's
Manage's customer service project's and initiative's
Develops and implement's customer service metric's

Entry Level Customer Success Manager, General Electric Boston, Massachusetts

January 2008 – June 2008

Train and coach customer servce staff
Developd and implement customer retention strategys
Develop and implement customer servce metrics.

Education

University of Maryland, College Park, Maryland

Master of Arts in Medical Office Administration, November, 2007

University of Maryland, College Park, Maryland

Bachelor of Science in Office Administration, November, 2003

Skills

Collaboration

Computer Literacy

Networking

Self-Motivation

Multi-tasking

Office Management.

Customer Service

Scheduling

Avoid Spelling Mistakes and Include your Contact Information

Missing contact information prevents recruiters from understanding you're the best fit for the position.

Key Insights

Make sure you're not missing contact information on your resume. That should include your full name, telephone number and email address.
Make sure to use a professional email address as part of your contact information.
Highlight your contact information and double check that everything is accurate to help recruiters get in touch with you.

customer success manager Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an customer success manager position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Senior Customer Success Manager
Bank of America
Charlotte, North Carolina

Dear Hiring Committee

I am writing to express my interest in the Senior Customer Success Manager role at Bank of America. As a Customer Success Manager with 2 years of experience in Administrative & Clerical, I am confident that I have the necessary skills and expertise to succeed in this position.

My life experiences have taught me the importance of hard work, dedication, and collaboration. Whether it was on the work, or just personally, I have always been committed to pursuing my goals with passion and tenacity. I am confident that throughout all of these years I have gained the skills and expertise necessary to succeed in this role and be a great asset for Bank of America. I am eager to join a team that shares my values and work towards a common goal.

I am elated about the opportunity to join a team that shares my passion for this field, and values collaboration and innovation. I am confident that together we can overcome whatever tests and challenges are put on our way.

Your time is appreciated,
Isaac Upton
745-351-0659
[email protected]

Isaac Upton

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