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customer success manager: Resume Samples & Writing Guide

Isaac Upton 917 Mountainview Drive, Miner, MO 63801
isaac.upton@mail.com
745-351-0659

Employment history

Senior Customer Success Manager, General Electric Boston, Massachusetts
March 2022 – Present
  • Develop and implement customer service metrics
  • Create and maintain customer service policies and procedures
  • Develop and maintain relationships with customers to ensure customer satisfaction
Associate Customer Success Manager, Google Mountain View, California
August 2021 – February 2022
  • Liaise with other departments to ensure customer needs are met
  • Maintain customer service records and databases
  • Manage customer accounts and ensure customer satisfaction
Entry Level Customer Success Manager, CVS Health Woonsocket, Rhode Island
February 2021 – July 2021
  • Manage customer accounts and ensure customer satisfaction
  • Prepare customer service reports and analyze customer service data
  • Analyze customer data to identify trends and opportunities for improvement

Education

University of California, Berkeley, California
Master of Science in Office Administration, December, 2020
University of California, Berkeley, California
Bachelor of Arts in Business Administration, December, 2016

Skills

Reliability
Project Management
Visualization
Database Management
Scanning
Filing
Telephone Skills
Administrative Support

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Albert Hall 906 Pine Valley Avenue, Olympia, SC 29222
hallalbert37@yandex.com
922-638-4437

Professional Summary

 A customer-focused professional with extensive experience in delivering exceptional customer service and success. Proven track record of developing and maintaining strong customer relationships and driving customer loyalty. 

Employment history

Lead Customer Success Manager, Walmart Bentonville, Arkansas
November 2014 – Present
  • Prepare customer service reports and analyze customer service data
  • Analyze customer data to identify trends and opportunities for improvement
  • Develop and maintain customer service standards and processes
Associate Customer Success Manager, Microsoft Redmond, Washington
April 2014 – October 2014
  • Provide exceptional customer service and support to customers
  • Monitor customer feedback and take appropriate action to resolve issues
  • Train and coach customer service staff
Jr. Customer Success Manager, UnitedHealth Group Minnetonka, Minnesota
November 2012 – April 2014
  • Develop and maintain relationships with customers to ensure customer satisfaction
  • Create and maintain customer service policies and procedures
  • Respond to customer inquiries and complaints in a timely manner

Education

University of Michigan, Ann Arbor, Michigan
Master of Arts in Medical Office Administration, September, 2012
University of Michigan, Ann Arbor, Michigan
Bachelor of Arts in Business Administration, September, 2008

Skills

Computer Literacy
Mentoring
Networking
Visualization
Filing
Document Management
Data Entry
Database Management
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Yolie Upton 555 Sunnyvale Drive, Dyer, TN 38330
uptonyolie@gmail.com
954-489-6137

Employment history

Chief Customer Success Manager, Google Mountain View, California
November 2018 – Present
  • Manage customer service projects and initiatives
  • Manage customer accounts and ensure customer satisfaction
  • Analyze customer data to identify trends and opportunities for improvement
Associate Customer Success Manager, CVS Health Woonsocket, Rhode Island
April 2018 – October 2018
  • Respond to customer inquiries and complaints in a timely manner
  • Provide exceptional customer service and support to customers
  • Prepare customer service reports and analyze customer service data
Jr. Customer Success Manager, JPMorgan Chase New York, New York
April 2017 – March 2018
  • Liaise with other departments to ensure customer needs are met
  • Manage customer accounts and ensure customer satisfaction
  • Develop and maintain customer service standards and processes

Education

University of Michigan, Ann Arbor, Michigan
Master of Science in Accounting, February, 2017
University of Michigan, Ann Arbor, Michigan
Bachelor of Arts in Medical Office Administration, February, 2013

Skills

Analytical
Professionalism
Problem Solving
Adaptability
Telephone Skills
Typing
Filing
Spreadsheet Creation
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Jonathan Clark 84 Riverview Drive, Blountsville, AL 35031
jonathan.clark@inbox.com
882-098-6043

Employment history

Senior Customer Success Manager, Bank of America Charlotte, North Carolina
May 2016 – Present
  • Train and coach customer service staff
  • Maintain customer service records and databases
  • Respond to customer inquiries and complaints in a timely manner
Customer Success Manager, Amazon Seattle, Washington
May 2015 – April 2016
  • Manage customer service projects and initiatives
  • Develop and implement customer service metrics
  • Provide exceptional customer service and support to customers
Jr. Customer Success Manager, Google Mountain View, California
November 2013 – April 2015
  • Train and coach customer service staff
  • Respond to customer inquiries and complaints in a timely manner
  • Analyze customer data to identify trends and opportunities for improvement

Education

University of Florida, Gainesville, Florida
Bachelor of Arts in Business Administration, October, 2013

Skills

Emotional Intelligence
Presentation
Database Management
Training
Receptionist Duties
Typing
Teamwork
Customer Service
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Max Kelly 642 Sunnyvale Avenue, Pollock, SD 57648
max.kelly@yahoo.com
668-424-8464

Professional Summary

 Dynamic and customer-focused professional seeking a Customer Success Manager role. Proven ability to provide exceptional customer service and ensure customer satisfaction. 

Employment history

Chief Customer Success Manager, Walmart Bentonville, Arkansas
July 2012 – Present
  • Develop and implement customer retention strategies
  • Provide exceptional customer service and support to customers
  • Develop and maintain customer service standards and processes
Associate Customer Success Manager, UnitedHealth Group Minnetonka, Minnesota
July 2011 – June 2012
  • Develop and maintain relationships with customers to ensure customer satisfaction
  • Maintain customer service records and databases
  • Provide exceptional customer service and support to customers
Entry Level Customer Success Manager, Microsoft Redmond, Washington
July 2010 – June 2011
  • Analyze customer data to identify trends and opportunities for improvement
  • Maintain customer service records and databases
  • Liaise with other departments to ensure customer needs are met

Education

University of California, Berkeley, California
Master of Arts in Medical Office Administration, May, 2010
University of California, Berkeley, California
Bachelor of Arts in Human Resources Management, May, 2006

Skills

Time Management
Leadership
Adaptability
Professionalism
Office Management.
Scheduling
Scanning
Database Management
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customer success manager Job Descriptions; Explained

If you're applying for an customer success manager position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

1

customer success manager

  • Develop and maintain strategic relationship with clients
  • Upsell photoshoot packages
  • Create and present quarterly business reviews for clients
  • Proactively manage client expectations and issues
  • Analyze data using Looker
  • Utilize Salesforce to update client accounts
  • Coordinate with other teams to ensure delivery and client success
2

customer success manager

  • Own overall relationship with assigned account, which include: increasing adoption, ensuring retention, and satisfaction
  • Establish a trusted/strategic adviser relationship with each assigned account and drive continued value of our products and services
  • Develop, prepare, and nurture customers for advocacy
  • Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving highest adoption
  • Work to identify and/or develop upsell opportunities
  • Advocate customer needs/issues cross-departmentally
  • Manage account escalations.
3

customer success manager

  • Establish customer support practices
  • Provide technical and product support
  • Supervise employees
  • Work with customer retention and satisfaction
  • Ensure work was done to clients specifications
4

customer success manager

  •  Onboarding the business users on the platform and enabling them by training them on the product.
  • Reviewing the on-going usage at the client’s end and consult them on using the best practices of the industry.
  • Creating a value-based relationship with our existing customer’s post-sales.
  •  Securing and validating renewal orders, driving maximum renewal & up-selling from the install base. Engaging the client base as required, with the supporting functional teams to resolve issues raised by customers.
  • To build strong, trust-based relationships with business partners inside and outside the organisation, and to leveraging all available resources to support the business process of renewals.
  • To research & find opportunities for expansion.
  • Being a Subject Matter Expert on assigned products and services 
5

customer success manager

  • Proactively identified new workloads and expansion opportunities in each account to drive value both for the customer and the company.
  • Built, maintained and leverage strong relationships with BDMs and ITDMs, within each customer profile, to influence solution adoption, create strong support for new opportunities and create motivated customer advocates.
  • Built/maintained rapid channels of communication to customers in case of online service 
  • Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.related issues and events. 
1 2 3 … 6

customer success manager Job Skills

For an customer success manager position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

  • Data Entry
  • Scheduling
  • Filing
  • Typing
  • Records Management
  • Microsoft Office
  • Bookkeeping
  • Scanning
  • Data Analysis
  • Spreadsheet Creation
  • Database Management
  • Document Management
  • Customer Service
  • Receptionist Duties
  • Microsoft Excel
  • Administrative Support
  • Multi-tasking
  • Teamwork
  • Telephone Skills
  • Office Management.

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

  • Communication
  • Interpersonal
  • Leadership
  • Time Management
  • Problem Solving
  • Decision Making
  • Critical Thinking
  • Creativity
  • Adaptability
  • Teamwork
  • Organization
  • Planning
  • Public Speaking
  • Negotiation
  • Conflict Resolution
  • Research
  • Analytical
  • Attention to Detail
  • Self-Motivation
  • Stress Management
  • Collaboration
  • Coaching
  • Mentoring
  • Listening
  • Networking
  • Strategic Thinking
  • Negotiation
  • Emotional Intelligence
  • Adaptability
  • Flexibility
  • Reliability
  • Professionalism
  • Computer Literacy
  • Technical
  • Data Analysis
  • Project Management
  • Customer Service
  • Presentation
  • Written Communication
  • Social Media
  • Troubleshooting
  • Quality Assurance
  • Collaboration
  • Supervisory
  • Risk Management
  • Database Management
  • Training
  • Innovation
  • Documentation
  • Accounting
  • Financial Management
  • Visualization
  • Reporting
  • Business Acumen
  • Process Improvement
  • Documentation
  • Relationship Management.

How to Improve Your customer success manager Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Cal Bailey 869 Valley View Drive, Coraopolis, PA 15108
cal.bailey@gmail.com
908-934-8643

Employment history

Senior Customer Success Manager, Walmart Bentonville, Arkansas
October 2017 – May 2022
  • Maintain customer service records and databases
  • Develop and maintain customer service standards and processes
  • Create and maintain customer service policies and procedures
Customer Success Manager, CVS Health Woonsocket, Rhode Island
April 2016 – September 2017
  • Analyze customer data to identify trends and opportunities for improvement
  • Maintain customer service records and databases
  • Develop and implement customer retention strategies
Entry Level Customer Success Manager, Microsoft Redmond, Washington
October 2015 – March 2016

    Education

    University of Wisconsin, Madison, Wisconsin
    MD in Accounting, August, 2015
    University of Wisconsin, Madison, Wisconsin
    Bachelor of Science in Office Administration, August, 2011

    Skills

    Social Media
    Customer Service
    Attention to Detail
    Visualization
    Customer Service
    Telephone Skills
    Microsoft Excel
    Data Entry

    Unexplained Year Gaps and Missing Job Experiences are a No-no

    Gaps in your resume can prevent recruiters from hiring you if you don't explain them.

    Key Insights
    • It's okay to have gaps in your work experience but always offer a valid explanation instead of just hiding it.
    • Use the gap to talk about positive attributes or additional skills you've learned.
    • Be honest and straightforward about the gap and explain it using a professional summary.

    How to Optimize Your customer success manager Resume

    Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

    Percy Turner 615 Valleywood Drive, French Valley, CA 92596

    Professional Summary

     Highly experienced Customer Success Manager with a demonstrated history of success in creating and maintaining positive customer experiences. Proven ability to develop and implement strategies that drive customer loyalty and satisfaction. 

    Employment history

    Senior Customer Success Manager, UnitedHealth Group Minnetonka, Minnesota
    January 2010 – Present
    • Maintain customer service records and databses
    • Develop and maintain relationships with customers too ensure customer satisfaction
    • Provide exeptional customer service and support too customers
    Associate Customer Success Manager, Microsoft Redmond, Washington
    July 2008 – December 2009
    • Maintains customer service record's and database's
    • Manage's customer service project's and initiative's
    • Develops and implement's customer service metric's
    Entry Level Customer Success Manager, General Electric Boston, Massachusetts
    January 2008 – June 2008
    • Train and coach customer servce staff
    • Developd and implement customer retention strategys
    • Develop and implement customer servce metrics.

    Education

    University of Maryland, College Park, Maryland
    Master of Arts in Medical Office Administration, November, 2007
    University of Maryland, College Park, Maryland
    Bachelor of Science in Office Administration, November, 2003

    Skills

    Collaboration
    Computer Literacy
    Networking
    Self-Motivation
    Multi-tasking
    Office Management.
    Customer Service
    Scheduling

    Avoid Spelling Mistakes and Include your Contact Information

    Missing contact information prevents recruiters from understanding you're the best fit for the position.

    Key Insights
    • Make sure you're not missing contact information on your resume. That should include your full name, telephone number and email address.
    • Make sure to use a professional email address as part of your contact information.
    • Highlight your contact information and double check that everything is accurate to help recruiters get in touch with you.

    customer success manager Cover Letter Example

    A cover letter can be a valuable addition to your job application when applying for an customer success manager position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.



    Isaac
    Upton     isaac.upton@mail.com
    745-351-0659
    917 Mountainview Drive, Miner, MO
    63801

    Senior Customer Success Manager
    Bank of America
    Charlotte, North Carolina

    Dear Hiring Committee


    I am writing to express my interest in the Senior Customer Success Manager role at Bank of America. As a Customer Success Manager with 2 years of experience in Administrative & Clerical, I am confident that I have the necessary skills and expertise to succeed in this position.


    My life experiences have taught me the importance of hard work, dedication, and collaboration. Whether it was on the work, or just personally, I have always been committed to pursuing my goals with passion and tenacity. I am confident that throughout all of these years I have gained the skills and expertise necessary to succeed in this role and be a great asset for Bank of America. I am eager to join a team that shares my values and work towards a common goal.


    I am elated about the opportunity to join a team that shares my passion for this field, and values collaboration and innovation. I am confident that together we can overcome whatever tests and challenges are put on our way.


    Your time is appreciated,
    Isaac Upton
    745-351-0659
    isaac.upton@mail.com

    Isaac Upton






    CUSTOMIZE THIS COVER LETTER

    Showcase your most significant accomplishments and qualifications with this cover letter.
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