5 Amazing customer service supervisor Resume Examples (Updated 2023) + Skills & Job Descriptions

customer service supervisor

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customer service supervisor: Resume Samples & Writing Guide

Employment history

Senior Customer Service Supervisor, JPMorgan Chase New York, New York

May 2020 – Present

Maintain customer service records and prepare reports
Ensure customer service staff are up to date on product knowledge
Ensure customer service standards are met and exceeded

Associate Customer Service Supervisor, Microsoft Redmond, Washington

November 2018 – April 2020

Monitor customer service staff performance and provide guidance
Manage customer service staff schedules and assignments
Resolve customer service issues and complaints in a timely and professional manner

Jr. Customer Service Supervisor, Amazon Seattle, Washington

May 2018 – October 2018

Resolve customer service issues and complaints in a timely and professional manner
Train and onboard new customer service staff
Ensure customer service standards are met and exceeded

Education

University of Texas, Austin, Texas

Customer Service, March, 2018

Skills

Conflict Resolution

Analytical

Project Management

Technical

Decision Making

Stress Management

Self-Motivation

Mentoring

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Employment history

Senior Customer Service Supervisor, Apple Cupertino, California

April 2023 – Present

Train and onboard new customer service staff
Monitor customer service staff performance and provide coaching and feedback
Monitor customer service operations to ensure compliance with applicable regulations

Customer Service Supervisor, Microsoft Redmond, Washington

October 2022 – March 2023

Manage customer service staff schedules and assignments
Ensure customer service staff are up to date on product knowledge
Develop and implement customer service policies and procedures

Entry Level Customer Service Supervisor, CVS Health Woonsocket, Rhode Island

April 2021 – September 2022

Ensure customer service staff are up to date on product knowledge
Analyze customer feedback and recommend changes to improve customer service
Manage customer service staff schedules and assignments

Education

University of Wisconsin, Madison, Wisconsin

Master of Science in Medical Office Administration, February, 2021

University of Wisconsin, Madison, Wisconsin

Bachelor of Arts in Business Administration, March, 2017

Skills

Troubleshooting

Communication

Financial Management

Negotiation

Adaptability

Mentoring

Stress Management

Planning

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Employment history

Lead Customer Service Supervisor, UnitedHealth Group Minnetonka, Minnesota

March 2015 – Present

Train and onboard new customer service staff
Ensure customer service standards are met and exceeded
Develop customer service goals and objectives

Customer Service Supervisor, Walmart Bentonville, Arkansas

September 2013 – February 2015

Monitor customer service staff performance and provide constructive feedback
Develop and implement customer service policies and procedures
Monitor customer service staff performance and provide guidance

Junior Customer Service Supervisor, UnitedHealth Group Minnetonka, Minnesota

March 2013 – September 2013

Develop and maintain relationships with customers
Manage customer service staff schedules and assignments
Maintain customer service records and prepare reports

Education

Cornell University, Ithaca, New York

Office Administration, January, 2013

Skills

Written Communication

Database Management

Research

Negotiation

Adaptability

Collaboration

Time Management

Decision Making

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Employment history

Senior Customer Service Supervisor, Google Mountain View, California

May 2019 – Present

Resolve customer service issues and complaints in a timely and professional manner
Ensure customer service standards are met and exceeded
Monitor customer service staff performance and provide guidance

Associate Customer Service Supervisor, Amazon Seattle, Washington

November 2018 – May 2019

Develop customer service goals and objectives
Monitor customer service operations to ensure compliance with applicable regulations
Develop and implement customer service policies and procedures

Entry Level Customer Service Supervisor, UnitedHealth Group Minnetonka, Minnesota

November 2017 – October 2018

Analyze customer feedback and recommend changes to improve customer service
Manage customer service staff schedules and assignments
Maintain customer service records and prepare reports

Education

University of Texas, Austin, Texas

Doctor of Human Resources Management, September, 2017

University of Texas, Austin, Texas

Bachelor of Science in Business Administration, September, 2013

Skills

Technical

Planning

Reliability

Innovation

Analytical

Negotiation

Stress Management

Decision Making

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Professional Summary

Dynamic customer service supervisor with extensive experience in administrative and clerical roles. Proven track record of providing excellent customer service and resolving customer complaints in a timely, professional manner.

Employment history

Senior Customer Service Supervisor, Google Mountain View, California

March 2009 – Present

Monitor customer service staff performance and provide constructive feedback
Manage customer service staff schedules and assignments
Develop and maintain relationships with customers

Associate Customer Service Supervisor, Google Mountain View, California

August 2008 – February 2009

Ensure customer service standards are met and exceeded
Develop and implement customer service policies and procedures
Analyze customer feedback and recommend changes to improve customer service

Entry Level Customer Service Supervisor, Bank of America Charlotte, North Carolina

August 2007 – August 2008

Develop and implement customer service policies and procedures
Ensure customer service standards are met and exceeded
Analyze customer feedback and recommend changes to improve customer service

Education

University of Texas, Austin, Texas

Accounting, July, 2007

Skills

Accounting

Innovation

Time Management

Data Analysis

Self-Motivation

Critical Thinking

Problem Solving

Research

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customer service supervisor Job Descriptions; Explained

If you're applying for an customer service supervisor position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

customer service supervisor

Customer-focused professional with over 8 years experience in facilitating airline ground operations at Papillon Airways and Grand Canyon Airlines.
Accomplished in enhancing airline operations through process improvement, internal audits, and staff development.
History of success in de-escalating customer issues, enhancing customer experiences and satisfaction.
Uniting teams to deliver exceptional service.
Weekly staff scheduling.
Looking to take next career step in customer service and leadership with Papillon Airways and Grand Canyon Airlines committed to elevating customer travel experiences.

customer service supervisor

Checked multiple systems to ensure orders, services, and pickups were handled correctly by customer service representatives for accuracy.
Handled investigating and following up with customer complaints company wide.
Handled priority customer accounts by following up on a day-to-day basis regarding any issues or concerns.
Interviewed, hired, and trained new customer service representatives.

customer service supervisor

Reviewing reports to establish baseline customer satisfaction levels;
Contacting customers who have complained and work with them to resolve their issues;
Promoting a positive work environment for employees and leading by example;
Managing staffing levels for the customer service counter and other key areas;
Ensuring associates are adequately trained and up to date on current procedures;
Overseeing cashiers, filling and switching up cash registers, scheduling cashiers’ breaks, assigning associates to a cashier role when the store is too busy, etc;
Various other front end operations.

customer service supervisor

lead, coach and develop my team when required.
recognise and celebrate success.
inspire customers through presentation, merchandising and stock management.
always look to simplify processes and meet audit and compliance standards.
coordinate seasonal point of sale and price integrity checks.
maintain and nurture a culture where people and food safety is inherent.
delight our customers with an outstanding shopping experience.

customer service supervisor

Proven ability to drive business growth through sales success and customer acquisition
Highly developed relationship building skills
Extensive experience in a customer service environment
Confidence to talk to customers face to face and over the telephone
A strong values driven approach
A team player approach, able to multi task and take ownership of work
Proven ability to lead, mentor and develop highly effective teams fostering a culture of innovation, performance and resilience

1 … 17 18 19 20 21

customer service supervisor Job Skills

For an customer service supervisor position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your customer service supervisor Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Employment history

Entry Level Customer Service Supervisor, UnitedHealth Group Minnetonka, Minnesota

May 2022 – February 2023

Education

Stanford University, Stanford, California

Master of Science in Human Resources Management, March, 2022

Stanford University, Stanford, California

Bachelor of Science in Office Administration, March, 2018

Skills

Data Analysis

Leadership

Relationship Management.

Networking

Decision Making

Critical Thinking

Self-Motivation

Negotiation

Unexplained Year Gaps and Missing Job Experiences are a No-no

Gaps in your resume can prevent recruiters from hiring you if you don't explain them.

Key Insights

It's okay to have gaps in your work experience but always offer a valid explanation instead of just hiding it.
Use the gap to talk about positive attributes or additional skills you've learned.
Be honest and straightforward about the gap and explain it using a professional summary.

How to Optimize Your customer service supervisor Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Employment history

Chief Customer Service Supervisor, Google Mountain View, California

November 2021 – Present

Moniter cusotmer service staff performance and provide guidiance
Developd and maintiain relationships with customers
Developd and implement custoemr service policies and proceduers

Customer Service Supervisor, Walmart Bentonville, Arkansas

May 2020 – October 2021

Mointor customer service staff performance and provide constructive feedback
Manage customer service staff scheduless and assignements
Mointor customer service staff performance and provide coaching and feedback.

Entry Level Customer Service Supervisor, Amazon Seattle, Washington

May 2019 – April 2020

Maintian customer service operations to ensure compliance with applicable regulations
Maintian customer service records and prepare reportses
Monitor customer service staff performence and provide coaching and feedbacks

Education

University of Michigan, Ann Arbor, Michigan

Bachelor of Science in Accounting, March, 2019

Skills

Emotional Intelligence

Data Analysis

Database Management

Time Management

Planning

Problem Solving

Coaching

Creativity

Avoid Spelling Mistakes and Include your Contact Information

Missing contact information prevents recruiters from understanding you're the best fit for the position.

Key Insights

Make sure you're not missing contact information on your resume. That should include your full name, telephone number and email address.
Make sure to use a professional email address as part of your contact information.
Highlight your contact information and double check that everything is accurate to help recruiters get in touch with you.

customer service supervisor Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an customer service supervisor position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Senior Customer Service Supervisor
General Electric
Boston, Massachusetts

Esteemed Recruitment Team

I am writing to express my interest in the Senior Customer Service Supervisor role at General Electric. As a Customer Service Supervisor with 5 years of experience in Administrative & Clerical, I am confident that I have the necessary skills and expertise to succeed in this position.

As someone who has faced challenges in various areas of my life and has overcome them, I am confident in my ability to adapt and thrive in any environment. I have developed a reputation for being a collaborative team player and an effective problem solver, which has been instrumental in my career's success. With my experience and passion for Administrative & Clerical, I am excited to apply my skills to this role and contribute to your organization's growth and success.

Thank you for considering my application for the Senior Customer Service Supervisor role. I am very passionate about this field and possess a deep understanding of the industry so, I am thrilled about the opportunity to contribute to your organization's success.

Bests,
Ted Evans
617-373-9110
evansted@hotmail.com

Ted Evans

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