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collection specialist: Resume Samples & Writing Guide

Walter Turner 797 Maplewood Avenue, Albee, SD 57259
turner_walter@icloud.com
969-241-9290

Employment history

Chief Collection Specialist, CVS Health Woonsocket, Rhode Island
December 2016 – Present
  • Update customer accounts with payment information
  • Resolve customer inquiries and disputes
  • Follow established collection procedures
Associate Collection Specialist, Walmart Bentonville, Arkansas
December 2015 – November 2016
  • Respond to customer inquiries in a timely manner
  • Process credit applications
  • Manage customer accounts and records
Junior Collection Specialist, General Electric Boston, Massachusetts
June 2015 – November 2015
  • Contact customers to discuss past-due accounts and arrange for payment
  • Resolve customer inquiries and disputes
  • Monitor accounts to identify and prevent fraud

Education

University of Wisconsin, Madison, Wisconsin
Bachelor of Science in Business Administration, April, 2015

Skills

Project Management
Presentation
Quality Assurance
Listening
Credit Analysis
Accounts Reconciliation
Data Analysis
Data Entry

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Rob Evans 572 Cherrywood Avenue, Chattahoochee, FL 32324
robevans@mail.com
885-169-4115

Employment history

Lead Collection Specialist, Apple Cupertino, California
January 2017 – Present
  • Resolve customer inquiries and disputes
  • Process credit applications
  • Generate collection letters and other correspondence
Collection Specialist, Walmart Bentonville, Arkansas
July 2016 – December 2016
  • Reconcile accounts and prepare reports
  • Resolve customer inquiries and disputes
  • Update customer accounts with payment information
Entry Level Collection Specialist, Walmart Bentonville, Arkansas
December 2015 – June 2016
  • Process payments and post to accounts
  • Follow established collection procedures
  • Maintain records of customer account activity

Education

Stanford University, Stanford, California
Bachelor of Science in Business Administration, November, 2015

Skills

Collaboration
Training
Analytical
Communication
Spreadsheets
Bookkeeping
Invoicing
Credit Analysis
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Abe Roberts 378 Mill Road, Nelson, AZ 85653
robertsabe36@protonmail.com
663-005-9069

Employment history

Senior Collection Specialist, General Electric Boston, Massachusetts
July 2021 – Present
  • Contact customers to discuss past-due accounts and arrange for payment
  • Resolve customer inquiries and disputes
  • Monitor accounts to identify and prevent fraud
Collection Specialist, Amazon Seattle, Washington
January 2020 – June 2021
  • Negotiate payment plans with customers
  • Maintain records of customer account activity
  • Follow established collection procedures
Entry Level Collection Specialist, JPMorgan Chase New York, New York
January 2019 – December 2019
  • Monitor accounts to identify and prevent fraud
  • Respond to customer inquiries in a timely manner
  • Generate collection letters and other correspondence

Education

Harvard University, Cambridge, Massachusetts
MD in Medical Office Administration, December, 2018
Harvard University, Cambridge, Massachusetts
Bachelor of Arts in Accounting, December, 2014

Skills

Reporting
Collaboration
Analytical
Business Acumen
Invoicing
Customer Service
Accounts Reconciliation
Credit Analysis
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Isaac King 507 Hillside Drive, Hagan, GA 30429
kingisaac62@gmail.com
979-865-8298

Employment history

Chief Collection Specialist, Microsoft Redmond, Washington
September 2017 – Present
  • Prepare and send out invoices
  • Contact customers to discuss past-due accounts and arrange for payment
  • Generate collection letters and other correspondence
Associate Collection Specialist, Walmart Bentonville, Arkansas
March 2016 – August 2017
  • Monitor accounts to identify and prevent fraud
  • Update customer accounts with payment information
  • Generate collection letters and other correspondence
Entry Level Collection Specialist, Amazon Seattle, Washington
September 2015 – February 2016
  • Monitor accounts to identify and prevent fraud
  • Prepare and send out invoices
  • Resolve customer inquiries and disputes

Education

University of Texas, Austin, Texas
Master of Science in Medical Office Administration, July, 2015
University of Texas, Austin, Texas
Bachelor of Arts in Business Administration, July, 2011

Skills

Database Management
Organization
Supervisory
Customer Service
A/R Collections
Spreadsheets
Microsoft Office
Database Administration
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Jake Parker 23 Aspen St., La Moille, IL 61330
parkerjake@aol.com
985-830-1167

Professional Summary

 Highly organized and detail-oriented Collection Specialist with extensive experience in administrative and clerical roles. Proven success in resolving customer disputes and collecting past due accounts. 

Employment history

Senior Collection Specialist, UnitedHealth Group Minnetonka, Minnesota
April 2012 – Present
  • Reconcile accounts and prepare reports
  • Resolve customer inquiries and disputes
  • Prepare and send out invoices
Collection Specialist, JPMorgan Chase New York, New York
October 2011 – March 2012
  • Generate collection letters and other correspondence
  • Resolve customer inquiries and disputes
  • Prepare and send out invoices
Entry Level Collection Specialist, Google Mountain View, California
March 2011 – September 2011
  • Resolve customer inquiries and disputes
  • Maintain records of customer account activity
  • Reconcile accounts and prepare reports

Education

University of Maryland, College Park, Maryland
Bachelor of Science in Office Administration, January, 2011

Skills

Listening
Adaptability
Business Acumen
Emotional Intelligence
Typing
Microsoft Office
Credit Collections
Credit Analysis
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collection specialist Job Descriptions; Explained

If you're applying for an collection specialist position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

6

collection specialist

  • Monitor accounts on a daily basis
  • Identify outstanding account receivables
  • Investigate historical data for debts and bills
  • Take actions in order to encourage timely payments
  • Process payments and refunds
  • Resolve billing issues
  • Resolve customer credit issues
7

collection specialist

  • An individual that specializes in the collection of debt owed to their organization. They use a variety of means to contact individuals who have defaulted on debts and/or who have not paid past-due bills.
  • Receive payment by wire, check, credit cards, mail
  • Refer unresolved customer grievances to designated departments for further investigation., or automatic debits.
  • Contact clients and discuss their overdue payments
8

collection specialist

  • Mitigates mortgage loan losses by negotiating with borrowers to reinstate delinquent loans via repayment plans and other foreclosure prevention alternatives.
  • Completes a financial and situational analysis of circumstances to determine if the borrower qualifies for workout options. 
  • Determines the optimum plan for the mutual benefit of the borrower, investor and company.
  • Recommends strategies for all home saving and liquidation foreclosure prevention alternatives, as appropriate, within the bank’s or investor’s and/or guarantor’s guidelines.
  • Ensures proper handling of all collection activity. 
  • Prepares standard and non-standard letters to borrowers.
  • Files and monitors claims within investor and private mortgage insurance company procedures. 
9

collection specialist

  • Working with dialer and unbound calls to handle customer calls for Stage>3  collections on loaned and leased vehicle payments
  • Monitors delinquent accounts and implements collection procedures
  • Reviews and make recommendations regarding bad debts or write-offs
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances. 
10

collection specialist

  • Locate and notify customers of delinquent accounts by telephone
  • Confer with customers by telephone to 
  • Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.determine reasons for overdue payments and to review the terms of sales, service, or credit contracts. to solicit payment.
  • Ensures compliance with all applicable federal, State, Bank, investor and Department guidelines for collections, loss mitigation and foreclosure. 
1 2 3

collection specialist Job Skills

For an collection specialist position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

  • Data Entry
  • Data Processing
  • Database Administration
  • Data Analysis
  • Microsoft Office
  • Typing
  • Filing
  • Document Management
  • Spreadsheets
  • Accounts Receivable
  • Accounts Payable
  • Invoicing
  • Banking
  • Credit Analysis
  • A/R Collections
  • Credit Collections
  • Customer Service
  • Bookkeeping
  • Accounts Reconciliation
  • Cash Management
  • Auditing

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

  • Communication
  • Interpersonal
  • Leadership
  • Time Management
  • Problem Solving
  • Decision Making
  • Critical Thinking
  • Creativity
  • Adaptability
  • Teamwork
  • Organization
  • Planning
  • Public Speaking
  • Negotiation
  • Conflict Resolution
  • Research
  • Analytical
  • Attention to Detail
  • Self-Motivation
  • Stress Management
  • Collaboration
  • Coaching
  • Mentoring
  • Listening
  • Networking
  • Strategic Thinking
  • Negotiation
  • Emotional Intelligence
  • Adaptability
  • Flexibility
  • Reliability
  • Professionalism
  • Computer Literacy
  • Technical
  • Data Analysis
  • Project Management
  • Customer Service
  • Presentation
  • Written Communication
  • Social Media
  • Troubleshooting
  • Quality Assurance
  • Collaboration
  • Supervisory
  • Risk Management
  • Database Management
  • Training
  • Innovation
  • Documentation
  • Accounting
  • Financial Management
  • Visualization
  • Reporting
  • Business Acumen
  • Process Improvement
  • Documentation
  • Relationship Management.

How to Improve Your collection specialist Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Stanley Young 295 Pinecrest Avenue, Gamaliel, AR 72537

Employment history

Senior Collection Specialist, Microsoft Redmond, Washington
May 2012 – May 2022
  • Respond to customer inquiries in a timely manner
  • Follow up on delinquent accounts and take appropriate action
  • Process credit applications
Collection Specialist, Bank of America Charlotte, North Carolina
November 2010 – April 2012
  • Prepare and send out invoices
  • Monitor accounts to identify and prevent fraud
  • Follow established collection procedures
Entry Level Collection Specialist, Bank of America Charlotte, North Carolina
June 2009 – October 2010
  • Manage customer accounts and records
  • Prepare and send out invoices
  • Contact customers to discuss past-due accounts and arrange for payment

Education

University of Illinois, Urbana, Illinois
Bachelor of Science in Accounting, April, 2009

Skills

Risk Management
Project Management
Decision Making
Time Management
A/R Collections
Invoicing
Filing
Data Processing

Provide your Contact Information and Address Year Gaps

Always explain any gaps in your work history to your advantage.

Key Insights
  • Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
  • Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.

How to Optimize Your collection specialist Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Todd Thompson 532 Greenwood Avenue, Glen, MS 38834
thompsontodd@zoho.com
667-712-8084

Employment history

Senior Collection Specialist, CVS Health Woonsocket, Rhode Island
January 2023 – Present
  • Mointor accounts to identy and prevet fraud
  • Generate collecton letters and othr correspondence
  • Updte customer accounts with payment informaton
Collection Specialist, JPMorgan Chase New York, New York
January 2022 – December 2022
  • Updat custmer accounts with payment informaiton
  • Follow-up on deliquent accounts and take apporpriate action
  • Proccess payments and post to accounts
Jr. Collection Specialist, Bank of America Charlotte, North Carolina
July 2020 – December 2021
  • ""My brother and I went to the store.
  • My brother an' I went to the store.

Education

University of Illinois, Urbana, Illinois
Master of Arts in Office Administration, June, 2020
University of Illinois, Urbana, Illinois
Bachelor of Science in Accounting, June, 2016

Skills

Organization
Financial Management
Adaptability
Computer Literacy
Bookkeeping
Accounts Payable
Data Processing
Banking

Include Job Descriptions and Avoid Bad Grammar

Avoid sending a wrong first impression by proofreading your resume.

Key Insights
  • Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
  • Before submitting your resume, double check to avoid typos.

collection specialist Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an collection specialist position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.



Walter
Turner turner_walter@icloud.com
969-241-9290
797 Maplewood Avenue, Albee, SD
57259

Chief Collection Specialist
UnitedHealth Group
Minnetonka, Minnesota

Dear Hiring Committee


I am excited to apply for the Chief Collection Specialist role at UnitedHealth Group. As a highly skilled Collection Specialist, I am confident that I have the necessary experience and abilities to make a valuable contribution to your organization.


My life experiences have taught me the importance of hard work, dedication, and collaboration. Whether it was on the work, or just personally, I have always been committed to pursuing my goals with passion and tenacity. I am confident that throughout all of these years I have gained the skills and expertise necessary to succeed in this role and be a great asset for UnitedHealth Group. I am eager to join a team that shares my values and work towards a common goal.


I appreciate the time and consideration you have given my application. I am confident that if we work together we could achieve great things and so I look forward to the opportunity to join your team.


Best regards,
Walter Turner
969-241-9290
turner_walter@icloud.com

Walter Turner






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