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11

team manager

  • Managing Operations with a Span of 50 Associates comprising of  Team Leaders and Subject Matter experts(SME).
  • Accountable to meet the contractual SLAs. Prepare performance reports by collecting, analyzing, summarizing data and trends during the Business Reviews.
  • Effectively forecasting FTE requirements and creating and managing staff schedules to accomplish the tasks on day to day and hourly basis by coordinating with WFM Team.
  • Identifying the automation opportunities and liaise with Business Transformation experts to optimize the operational cost and improve the process efficacy as well.
  •  Driving continuous improvement by engaging the Team members in Business Excellence Training and supporting them in doing LEAN/Six Sigma projects.
  • Creating and sustaining an environment that fosters development opportunities and motivate employees for enhancing existing performance levels.
  • Drive Rewards and Recognition program to motivate the Hi-Po talents as per the budget. 
12

team manager

  • To guide, coach and supervise the collection negotiators on the daily running to meet business goals. 
  • Participate in department’s business development initiatives and implementing all cost management activities of the portfolios. 
  • To consistently review internal processes and to achieve cost savings initiatives. 
  • Manage and deliver the portfolio’s monthly / annual budget on delinquency, declassification and provision. 
  • To ensure monthly planning, collection system allocation, scheduling of weekend and evening calls, legal processes are timely assigned and executed. 
  • Perform call monitoring, keep track on daily performance, provide team performance run rate 
  • Analysis and review  top accounts on a monthly basis and perform post  mortem on portfolio.  
13

team manager

  • Manage workflow, handle escalations, proactively engage resources to address issues and effectively delegate workload across the team.
  • Provide individual coaching feedback sessions and weekly one-on-ones that focus on improving employee’s growth and monitor bottom performers.
  • To support and perform any system enhancement or UAT testing. 
  • Guide and assist the team members in resolving complicated issues and to recruit to fill up team’s vacancy. 
14

team manager

  • Manages and leads a team of employees 
  • Motivates team members and assesses performance
  • Provides weekly coaching to team members, including communicating team goals and identifying areas for new training or skill checks
  • Handled client-facing tasks through weekly meetings & real-time interactions via phone, chat or email
  • Responds to real-time service delivery requests 
15

team manager/varsity coxswain

  • Roster management
  • Helping the Head Coach with team meetings
  • In-boat coaching
  • Preparing the team’s equipment before away races.
  • Making the calculations for athletes statistics (power to weight, boat balancing, weight reduction, etc.)
  • Liaison between the athletes and the coaches.