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1

surgical coordinator

  • Answer Patient’s questions, and provide information on procedures or policies. 
  •  Ensuring exceptional customer service is given to each individual that visits the consultation office.
  • Answering telephones and emails as well as common questions about surgical times, appointments, and instructions.
  • Receive payment by cash, check or credit cards.
  • Providing patients with pre and post-operative instructions.
  • Maximize office productivity through proficient use of appropriate software applications schedule, Care Credit and any other systems as required.
2

surgical coordinator/ patient relations

  • Booking 20-40  surgical cases per week for office surgical center and affiliated hospitals for 2 surgeons.
  • Consulting cosmetic patients, preparing patient quotes, explaining cosmetic procedures, financial policies for multiple financing companies, pre and post op instructions, RX’s, and pre/post op care.
  • Checking patient lab work, EKG’s, medical clearance, mammography reports, biopsies, etc.
  • ‘Up-sell’ procedures to ‘package deals’ such as ‘mommy makeover’, averaging $12k – $20k per patient.
  • Maintain contact after initial consult to encourage booking of surgical procedure.
  • Offer 5 star personalized service to every patient.
  • Respond to all emails regarding surgical inquires.
3

surgical coordinator

  • Building good relationships and friendly bonds with the patients to maintain and broaden patient base.
  • Proficient in Prescription Monitoring Program and NexTech system.
  • Recording all weekly surgical revenue and calculating anesthesia cost to ensure the Anesthesiologists are accurately compensated.
  • Ordering of Oxygen; checking tanks daily to ensure oxygen is in stock for upcoming surgical procedures that require general anesthesia.
4

surgical coordinator

  • Manage Doctors OR Schedule and clinic schedule.  
  • Work closely with Management to resolve patients concerns.
  • Scheduling surgical patients such as Plastics, Retina, Cataract, Cornea and more.
  • Insurance verification and pre-certification for procedures.
  • Charge entry, payment collection and payment posting.
  • Phone customer service for any surgical concerns.
  • Spanish Interpreter (if Needed)
5

surgical coordinator/patient services representitive

  • Manage surgery services, including planning, scheduling and coordination, and determination of procedures.
  • Help technicians with any surgical patients concerns and testing.
  • Ophthalmic Scribe Certify.
  • More upon request