Support Manager Resume Examples

support manager

  • Assists in day to day operations such as drive sales, ensure a great customer shopping experience.
  •  Lead and develop a team of associates.
  •  Perform logs and reports daily as well as specific reports on request.
  • Ensure a safe workplace, and follow all operating procedures.
  • Develop ideas or plans for merchandise displays or decorations.
  • Use powered machinery to move or lift pallets or merchandise when needed.

support manager

  • Resolve customer complaints or answer customers’ questions regarding policies and associates.
  • Supervise associates to ensure deadlines and production standards are met or exceeded.
  • Implement policies, procedures, and workplace standards in conjunction with management.
  • Train employees in job duties, company policies and excellent service to our customers.

support manager

  • working with English-speaking clients
  • supporting clients who bought company’s product
  • receiving calls and dealing with customers’ issues
  • dealing with technical problems both on Mac and Windows

support manager

  • Managed a group of 30 software consultants providing Level1 and Level2 support across Asia Pacific/Japan on a 24×7 basis. 
  • Responsible for the direction, supervision and support to internal customers and external partners.
  • Responsible for achieving Service Level obligations that include Call Resolution, Turn Around time for calls and also completion of Service Request which resulted in enhancements for the supported applications.
  • Demonstrated a commitment to excellent customer service, quality and detail.

support manager

  • Assist customers in all service areas 
  • Aid in the cleanliness of the store by collecting return items 
  • Support all areas of management with everyday operations 
  • Led team in the backroom refresh 
  • Employee of the month and I Own Safety Champion, January 2018

support manager

  • Communicate with Store Management to align multiple teams to accomplish the days goals.
  • Evaluate, plan, and manage departmental coverage needs, customer needs, and business needs.
  • Teach and train associates to follow company procedures in an efficient manner.
  • Assign and follow up to workers tasks.
  • Supervise the activities of workers engaged in receiving, stocking, and handling daily freight loads.
  • Confer and follow up with department managers and to coordinate daily routines.
  • Hold under-performing associates accountable and work together to create and follow a corrective action plan.

support manager/project manager

  •  Remote work consisting in communication with foreign clients of the IT-company;
  •  Daily support for customers and developers on technical and organizational issues via chat and phone;
  •  Search for fresh, progressive and perspective projects for designers, testers and developers of the company on relevant foreign platforms;
  •  Making effective selling proposal letters for responses to vacancies of interest;
  •  Interaction with potential customers of the company and consulting them before the start of cooperation and in the process of it.

support manager

  • SPOC for the clients to deliver solutions to maximize value, client satisfaction & success with SFA.
  • Designed UI for support portal on Freshdesk and auto ticket generator for scheduled tasks.
  • Set up chat bot process for efficient and faster solutioning.
  • Work parallely with Development team for bug fixing and testing
  • Building a team of people which will act as the Support Team to the    Clients.
  • Indulge with the operations team for their pain point and their         resolutions.
  • Providing integration support

senior support manager

  • Evaluate existing systems to determine effectiveness and suggest changes to meet user requirements.Develop application-specific software.
  •  Assessment to the project scope and costing for the project enhancement.
  • Provide technical guidance or support for the development team or troubleshooting of core banking systems.
  •  Communicate with staff or clients to understand specific user  requirements.
  • Evaluate current or new system requirement to consider factors such as cost, compatibility. 

support manager

  • Responsible for the heavy equipment division.  Supervising 10 employees
  • Maintaining the heavy equipment shop
  • Ordering and stocking parts
  • Coordinating with division managers on upcoming projects equipment needs
  • Routine scheduling and overseeing of canal maintenance and water control  
  • Overseeing the crew during close of the ranch division