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1

support manager

  • Assists in day to day operations such as drive sales, ensure a great customer shopping experience.
  •  Lead and develop a team of associates.
  •  Perform logs and reports daily as well as specific reports on request.
  • Ensure a safe workplace, and follow all operating procedures.
  • Develop ideas or plans for merchandise displays or decorations.
  • Use powered machinery to move or lift pallets or merchandise when needed.
2

support manager

  • Resolve customer complaints or answer customers’ questions regarding policies and associates.
  • Supervise associates to ensure deadlines and production standards are met or exceeded.
  • Implement policies, procedures, and workplace standards in conjunction with management.
  • Train employees in job duties, company policies and excellent service to our customers.
3

support manager

  • working with English-speaking clients
  • supporting clients who bought company’s product
  • receiving calls and dealing with customers’ issues
  • dealing with technical problems both on Mac and Windows
4

support manager

  • Managed a group of 30 software consultants providing Level1 and Level2 support across Asia Pacific/Japan on a 24×7 basis. 
  • Responsible for the direction, supervision and support to internal customers and external partners.
  • Responsible for achieving Service Level obligations that include Call Resolution, Turn Around time for calls and also completion of Service Request which resulted in enhancements for the supported applications.
  • Demonstrated a commitment to excellent customer service, quality and detail.
5

support manager

  • Assist customers in all service areas 
  • Aid in the cleanliness of the store by collecting return items 
  • Support all areas of management with everyday operations 
  • Led team in the backroom refresh 
  • Employee of the month and I Own Safety Champion, January 2018