- Trained customers of various backgrounds and levels on how to use their personal/business Apple technology, which consist of products such as MacBook Pro’s, Mac Air, iMAC’s, iPads, all iPod Models and iPhones
- Solve technical issues with software for Macbook computers, iPad and iPhone devices
- Set up and personalize mobile devices, MacBook Pro’s, Mac Air, iMAC’s, iPads and iphones
- Transfer data between mobile devices
- Provide information about company business solutions and benefits
- Gathering requirements from Operations Team/Client and analyzing its feasibility
- Design test plans, scenarios, scripts, or procedures
- Develop testing programs that address areas such as software scenarios, regression testing, negative testing, error or bug retests, or usability
- Participated in the meetings, prepared reports and other supportive documentation to contribute to establishment of standards and procedures for software testing
- Monitor bug resolution efforts and track successes
- Update automated test scripts to ensure currency
- Have Handled the complete delivery of the product
- Design and Develop new features across various modules
- Contributed to increase in revenue by 20% to VES with successful implementation of new features in WIN
- Architect / Create CI/CD pipeline for the applications from scratch using Dev-Ops tool set
- Process reservation over the phone. Assist guest with planning and booking reservations and help plan travel itineraries by suggesting local attractions and places of interest.
senior specialist, data management
- Transitioning/on-boarding new licensing models (re-seller software licenses) and global clients for new projects.
- Handling escalations
- Monitor tasks and coordinate with clients
- Performing quality audits for database
- Overall execution, SLA management, resource management and client Interaction.
- Provide technical support to Clients.
- Create and enforce database standards.
specialist, channel management
- Participated in Sales Planning and Strategies
- Developed and executed sales programs in driving nationwide prepaid acquisition
- Performed data harvesting, plotted market trend for new sales and marketing opportunities
- Managed the go-to-market processes and deliverables