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  • Trained customers of various backgrounds and levels on how to use their personal/business Apple technology, which consist of products such as MacBook Pro’s, Mac Air, iMAC’s, iPads, all iPod Models and iPhones 
  • Solve technical issues with software for Macbook computers, iPad and iPhone devices 
  • Set up and personalize mobile devices, MacBook Pro’s, Mac Air, iMAC’s, iPads and iphones 
  • Transfer data between mobile devices 
  • Provide information about company business solutions and benefits 


  • Gathering requirements from Operations Team/Client and analyzing its feasibility
  • Design test plans, scenarios, scripts, or procedures
  • Develop testing programs that address areas such as software scenarios, regression testing, negative testing, error or bug retests, or usability
  • Participated in the meetings, prepared reports and other supportive documentation to contribute to establishment of standards and procedures for software testing
  • Monitor bug resolution efforts and track successes
  • Update automated test scripts to ensure currency
  • Have Handled the complete delivery of the product


  • Design and Develop new features across various modules
  • Contributed to increase in revenue by 20% to VES with successful implementation of new features in WIN
  • Architect / Create CI/CD pipeline for the applications from scratch using Dev-Ops tool set
  • Process reservation over the phone. Assist guest with planning and booking reservations and help plan travel itineraries by suggesting local attractions and places of interest.

senior specialist, data management

  • Transitioning/on-boarding new licensing models (re-seller software licenses) and global clients for new projects. 
  • Handling escalations
  • Monitor tasks and coordinate with clients
  • Performing quality audits for database
  • Overall execution, SLA management, resource management and client Interaction.
  • Provide technical support to Clients.
  • Create and enforce database standards.

specialist, channel management

  • Participated in Sales Planning and Strategies
  • Developed and executed sales programs in driving nationwide prepaid acquisition
  • Performed data harvesting, plotted market trend for new sales and marketing opportunities
  • Managed the go-to-market processes and deliverables