- Facilitated product and communications training for new hire agents
- Prepared and administered written, oral and performance tests, and provided feedback and scores in accordance with performance
- Led training sessions for aspiring trainers and they were taught on how to
- Ensure completion of training as per the time lines set according the training calendar
- Managing the product process trainers for both LOB’s
- Preparation of training calendar on a weekly basis.
- Allocating Trainers for NHIP batches
- Checking adherence on NHIP process module
- Internal training audit and feedback sharing process
- Conducting review for trainers on weekly basis
- Checking on-floor adherence on JKQ process
- Preparation and conducting training exercise.
- Evaluating cashiers on their ability to work at the shop.
- Training agents/partners on Betin business model.
- Training, evaluating and coaching team members i.e giving feedback and reporting on team member’s performance.
- conduct foundation skills training to new hires
- provide support to different accounts to improve performance
- identify challenges through TNA
- Participating in monthly reviews to ensure achievement v/s target
- Provided quality Human Resource, Organization and Capacity development services to the NGO community.
- Participated in designing conducting a capacity needs assessment of NGO Community in order for CBI to provide capacity building and Human Resource Development services.
- Collected, organized, developed and prepared for necessary and relevant training materials, aids and documents for the identified training.
- Participated in Planning, Designing, Developing and implementing/ delivering Human Resource development services identified by the needs assessment.
- Assisted in discussion with external resource person on training design and content to be relevant with the training objectives.
- Assisted in designing and developing training evaluation system and tools for various types of training.
- Assisted in designing a feed-back retrieval and follow-up system and performing the activities.