- Give trainings and role induction to new joiners for their upcoming key responsibilities.
- To develop and deliver trainings to the trainers for lecturing students on all English language proficiency tests: IELTS, CELPIP,PTE, SPOKEN ENGLISH, with latest tips and techniques.
- To prepare training materials .
- Administer written and practical exams and to evaluate trainers ‘ performance.
- Supervise the work of other trainers and to assist them in quality deliverance.
- Conduct workshops, training sessions.
- Providing Support to the customers over the call related to their Post-paid issues.
- Sending the filled up online issues for further processing and closing the query.
- Responsible for initiating Severity Con Calls to engage heads of the different department related to the particular issue.
- Received multiple appreciation awards on floor. Actively participated in group and sometimes acted as secondary supervisor for team.
- Ability to understand and analyze the requirements of the customer and offer the relevant product.
- developing, writing and delivering training programs, literature procedures and protocols for both wholesale and retail customers.
- designing and teaching commercial and domestic barista training, commercial and domestic coffee roasting, coffee and tea tasting courses, corporate team building sessions, national and international training sessions,
- Staff training including all sales and training staff.
- WBC barista competition judge,
- machine repairs/maintenance and testing, test and tag equipment,
- co-coordinating trade shows,
- office administration,
- Train the candidates regarding the personality development, importance of personality development
- Held responsible for managing the overall training in the center
- Held responsible for conducting and maintaining related reports for the same.
- Held responsible for smooth function of training in the center
- Preparing weekly review, MBR & QBR decks
- Report management – to track new hire certification scores & results
- Participated in managing and utilizing data and information for improving the training and services of CBI.
- Assisted in networking with other institutions for keeping up-to-date of CBI training curriculum.