Retention Specialist Resume Examples

retention specialist

  • Retain lines of business on a customer account .
  • Retain customers who call to cancel all services .
  • Pitch benefits to customers to add cable , internet , home phone , cell phone and home security to their existing service plan . 
  • Resolve technical issues for cable , home internet , WiFi , home phone and equipment malfunctions.
  • Resolve billing matters .
  • Take payments . 
  • De-escalate irate customers.

retention specialist/insurance agent (p.c.a.)

  • Retain policyholders through an analysis of insurance coverage, price, and customer needs suggesting additions or changes
  • Resolve customer disputes through special company initiatives designed to promote an excellent customer experience
  • Select company that offers type of coverage requested by client to underwrite policy as well as other endorsements (i.e. change in vehicles, drivers, beneficiaries, etc.)
  • Sell various types of insurance policies to individuals on behalf of insurance companies.

retention specialist

  • Inbound role dealing with customers wanting to drop their private health insurance or leave to another provider
  • Ensuring there is high a level of customer service that is being adhered to each and every call
  • Advising customers of the benefits of having private health insurance and Bupa
  • Doing on the spot comparisons with other funds 
  • Finding products that suit customers needs through needs based analysis and relaying those benefits back to them to convince customers to stay with Bupa
  • Meeting and exceeding the expectation of targets

retention specialist

  • Answered phones in the call center and answered Customer questions pertaining to their accounts
  • Sold new and upgraded services to customers
  • Assisted Customers with troubleshoot TV equipment services
  • Set up TV, Internet and Phone services 
  • Scheduled appointments with the Customers for Technician service calls
  • Maintained high ratings on surveys taken by my Customers

retention specialist

  • Retain customers who want to cancel their account.
  • Resolve technical issues with cell phones , tablets , and other communication devices .
  • Sell add ons from cell phones , tablets , WiFi hotspots , home phones , insurance and accessories.
  • De-escalate irate customers. 
  • Activate new equipment . 
  • Take payments and set up payment arrangements . 
  • Resolve billing issues .

retention specialist

  •  Minimising the risk of business discontinuance and reselling the value & benefits of a customers current plan(s)
  • Explain products or services and electricity rates.
  • Inbound/Outbound customer contact to influence them to remain with Energy Australia.
  • Present retention offers to new and existing customers.
  • Compare similar service/products to determine competitive reasons to retain customers. 
  • Advise customers on market offers, prices,rates and other company related benefits.
  • Promote cross sales and additional account acquisition.

retention specialist

  • Overall goal to provide exceptional customer service experience to customer.
  • Actively listen to customer issue to determine reason behind wanting to disconnect. Therefore, provide the best solution according to what they value most.
  • Responded immediately and accurately to all billing dispute inquiries.
  • Analyzed clients accounts to ensure clients were on the most suitable plan based on their usage style.
  • Performed call backs due to low scoring of surveys. Contacted customer and resolved their inquiry and preformed to their needs and made their experience better than their last.
  • Successfully presented products by utilizing effective sales and persuasion skills in addition to solid knowelgde of the company’s products and competitors products.
  • Efficiently and accurately managed a large volume of customer applications in several AT&T systems.

retention specialist

  •  High volume inbound call center
  • Effectively, professionally and courteously resolve member complaints
  • Renew, extend or lessen Sears Protection Agreements on member’s appliances
  • Confirm and modify, as necessary, member’s profile information 

retention specialist /human resource specialist

  • Retained consumer memberships through utilization of sales tools and techniques.
  • Logged all calls into membership computer system.
  • Addressed consumer needs and outlined how continued membership will fulfill those needs.
  • Adhered to previously approved script during calls.

retention specialist

  • Resolve customer complaints and questions via phone, email, chat, and SMS
  • Utilize Salesforce and Desk to maintain and verify customer account information and history
  • Research and resolve customer delivery and fulfillment issues
  • Attempt to persuade customer to reconsider cancellations