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1

quality assurance associate

  • Actively involved in the initiation of BPO of four ops department including Customer Services, Dispatch, Partner Services and Support Email.
  • This includes initial training for the BPO support staff (trainers, Supervisors and QA) and floor support 
  • Initiation of QA at BPO for the entire department.
  • Trained initial and successive batches for Customer Services at BPO.
  • Conducted floorwise assessment after the first batch to establish our base standard for Customer Services resource.
  • Currently involved with BPO QA team for weekly QA calibrations for Customer Services department.
  • Also working with BPO QA team to constantly improve Customer Services quality by enhancing agent-customer communications.
2

quality assurance associate

  • Executed manual test scripts/cases and reported results.
  • Documented, reported, and retested defects.
  • Effectively communicated testing activities, status, and findings in both oral and written formats. 
  • Consulted with subject matter experts to formulate testing plan outlining the scope required to tests specific business process. 
  • Communicated status of each working phase to management on scheduled basis.
  • Reviewed acceptance criteria (i.e. behaviors) for accuracy, clarity, and completeness.
  • Worked closely with developers, Project Managers, and Business Analyst, and team members to deliver high quality solutions to business problems. 
3

quality assurance associate

  • Identify areas and advocate for automation to improve testing and organizational efficiency
  • Using metrics, demonstrate operational efficiency and return on automation investment
  • Mentor, evaluate, and provide leadership to QA
  • Help plan and design test strategies and QA procedures
  • Participate in the review of project deliverable including requirement specifications, functional design documents and technical design documents
4

quality assurance associate

  • Contracted to work on TN Vision Integration Platform Project for Xerox as Quality Assurance Associate. 
  • Is actively involved with APAC (Asia Pacific Leadership) to align our SOPs and adopt the best practices as per the local target audience.
  • Analyzed, Assessed and updated Standard Operating Procedure for three ops departments with a focus on:Adopting the SOP for better system usability (Incorporating Salesforce).
  • Minimizing Cash-Loss for the company.
5

quality assurance associate

  •  Finished Product Inspector 
  •  Continuous Cooker Operator 
  •  Seam Tester 
  •  Net Weight Tester 
  •  Online Grading & Percentage Verification
  •  Moisture Content Tester 
  •  Tenderometer Tester