Sign in Quality Assurance Associate Resume Examples
quality assurance associate
- Actively involved in the initiation of BPO of four ops department including Customer Services, Dispatch, Partner Services and Support Email.
- This includes initial training for the BPO support staff (trainers, Supervisors and QA) and floor support
- Initiation of QA at BPO for the entire department.
- Trained initial and successive batches for Customer Services at BPO.
- Conducted floorwise assessment after the first batch to establish our base standard for Customer Services resource.
- Currently involved with BPO QA team for weekly QA calibrations for Customer Services department.
- Also working with BPO QA team to constantly improve Customer Services quality by enhancing agent-customer communications.
quality assurance associate
- Executed manual test scripts/cases and reported results.
- Documented, reported, and retested defects.
- Effectively communicated testing activities, status, and findings in both oral and written formats.
- Consulted with subject matter experts to formulate testing plan outlining the scope required to tests specific business process.
- Communicated status of each working phase to management on scheduled basis.
- Reviewed acceptance criteria (i.e. behaviors) for accuracy, clarity, and completeness.
- Worked closely with developers, Project Managers, and Business Analyst, and team members to deliver high quality solutions to business problems.
quality assurance associate
- Identify areas and advocate for automation to improve testing and organizational efficiency
- Using metrics, demonstrate operational efficiency and return on automation investment
- Mentor, evaluate, and provide leadership to QA
- Help plan and design test strategies and QA procedures
- Participate in the review of project deliverable including requirement specifications, functional design documents and technical design documents
quality assurance associate
- Contracted to work on TN Vision Integration Platform Project for Xerox as Quality Assurance Associate.
- Is actively involved with APAC (Asia Pacific Leadership) to align our SOPs and adopt the best practices as per the local target audience.
- Analyzed, Assessed and updated Standard Operating Procedure for three ops departments with a focus on:Adopting the SOP for better system usability (Incorporating Salesforce).
- Minimizing Cash-Loss for the company.
quality assurance associate
- Finished Product Inspector
- Continuous Cooker Operator
- Seam Tester
- Net Weight Tester
- Online Grading & Percentage Verification
- Moisture Content Tester
- Tenderometer Tester
quality assurance associate
- Accurately documented results of all inspections and testing
- Calibration of all test equipment
- Reducing the inter-departmental communication gap for better ops KPIs.
- Wrote test case scenarios as required by project business requirements.
quality assurance associate
- Performs varied and complex administrative tasks, involved in checking and verifying files, work and information processed by other Employees.
- Employs knowledge of Retail business line processes, procedures and typical business practices to evaluate files.
- Make recommendations to management for improvement in processes related to files or areas of evaluation.
- Hold Evaluation
quality assurance associate
- Run automation tests using HP ALM Quality Center and LabWare/LIMS for Pfizer to validate pharmaceutical information.
- Review complex LIMS configuration requirements to ensure tests cover all configuration requirements.
- Attend SDLC Scrum meetings to
- strategize Best Practices, Test Planning and Execution.
- Create standard operating procedures and work instructions to assist with on-boarding new team-members.
- Complete necessary HIPAA and regulatory compliance training.
quality assurance associate
- Assure stability of various Products for our Hedge Fund Clients before sending build to them.
- Enhance Test Cases, by applying business knowledge to Test Scenarios.
- Creation of Various Business Use Cases and Test Cases according to Client’s requirement.
- Part of SDLC & STLC Team
quality assurance associate
- Review of Batch Documentation involved in the process of Influenza Vaccine manufacture.
- Investigate quality related non-conformance issues.
- Using effective problem solving techniques to overcome quality related issues.
- Working with manufacturing in order to resolve quality issues.
- Conduct managed process improvement activities.
- Advising on ways to continuously improvement GMP across manufacturing departments.
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