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quality assurance associate
- Participated in the recruitment of contract hires in the Call Centre.
- Analysed/audited social media interactions, emails, voice clips, and customer surveys to identify areas of service delivery that did not meet pre-established performance standards within the Call Centre.
- Provided structured and timely recommendations; verbal and written feedback to Call Centre consultants, Call Centre leadership.
- Developed and conducted targeted group coaching sessions for consultants that addressed Service Quality deficiencies.
12
quality assurance associate
- Perform daily donor record file review.
- Perform equipment quality control review – daily, weekly, monthly, semi-annual and annual.
- Perform a review of donor center records.
- Perform weekly review of equipment incident logs.
- Verification and release of sample shipment.
- Perform Staging of plasma for shipment.
- Inspection and release of incoming supplies.
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quality assurance associate
- Internal Auditing
- Perform Weekly employee observations.
- Participate in the Quality Assurance meetings and be part of the Quality Assurance team.
- Assist the Center Quality Manager to ensure that cGMP regulations are followed.
14
quality assurance associate
- Ran diagnostic software to quality assure new and refurbished phones work as intended.
- Worked with a variety of phones, mobile operating systems, and service providers to coordinate client needs.
- Assist the Center Quality Manager to ensure that SOPs are followed and regulatory requirements are met.
- Performs a review of the documentation of unsuitable test results and the disposition of the associated units.
15
quality assurance associate
- On an occasional basis, when the Center Quality Manager is absent, the Quality Associate may be required to perform the following duties:
- Performs all product release activities.
- Documents, investigates, and performs root cause analysis for deviations and customer complaints, specifically in how they relate to the safety of the donor and the quality of the product.
- Review of equipment records and DMS information if applicable to approve out of service machines for use.
- Review and approval of deferred donor reinstatement activities.
- Perform a review of lookback information
- Waste shipment review
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