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1
quality assurance associate
- Actively involved in the initiation of BPO of four ops department including Customer Services, Dispatch, Partner Services and Support Email.
- This includes initial training for the BPO support staff (trainers, Supervisors and QA) and floor support
- Initiation of QA at BPO for the entire department.
- Trained initial and successive batches for Customer Services at BPO.
- Conducted floorwise assessment after the first batch to establish our base standard for Customer Services resource.
- Currently involved with BPO QA team for weekly QA calibrations for Customer Services department.
- Also working with BPO QA team to constantly improve Customer Services quality by enhancing agent-customer communications.
2
quality assurance associate
- Executed manual test scripts/cases and reported results.
- Documented, reported, and retested defects.
- Effectively communicated testing activities, status, and findings in both oral and written formats.
- Consulted with subject matter experts to formulate testing plan outlining the scope required to tests specific business process.
- Communicated status of each working phase to management on scheduled basis.
- Reviewed acceptance criteria (i.e. behaviors) for accuracy, clarity, and completeness.
- Worked closely with developers, Project Managers, and Business Analyst, and team members to deliver high quality solutions to business problems.
3
quality assurance associate
- Identify areas and advocate for automation to improve testing and organizational efficiency
- Using metrics, demonstrate operational efficiency and return on automation investment
- Mentor, evaluate, and provide leadership to QA
- Help plan and design test strategies and QA procedures
- Participate in the review of project deliverable including requirement specifications, functional design documents and technical design documents
4
quality assurance associate
- Contracted to work on TN Vision Integration Platform Project for Xerox as Quality Assurance Associate.
- Is actively involved with APAC (Asia Pacific Leadership) to align our SOPs and adopt the best practices as per the local target audience.
- Analyzed, Assessed and updated Standard Operating Procedure for three ops departments with a focus on:Adopting the SOP for better system usability (Incorporating Salesforce).
- Minimizing Cash-Loss for the company.
5
quality assurance associate
- Finished Product Inspector
- Continuous Cooker Operator
- Seam Tester
- Net Weight Tester
- Online Grading & Percentage Verification
- Moisture Content Tester
- Tenderometer Tester
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