Quality Assurance Associate Resume Examples

quality assurance associate

  • Actively involved in the initiation of BPO of four ops department including Customer Services, Dispatch, Partner Services and Support Email.
  • This includes initial training for the BPO support staff (trainers, Supervisors and QA) and floor support 
  • Initiation of QA at BPO for the entire department.
  • Trained initial and successive batches for Customer Services at BPO.
  • Conducted floorwise assessment after the first batch to establish our base standard for Customer Services resource.
  • Currently involved with BPO QA team for weekly QA calibrations for Customer Services department.
  • Also working with BPO QA team to constantly improve Customer Services quality by enhancing agent-customer communications.

quality assurance associate

  • Executed manual test scripts/cases and reported results.
  • Documented, reported, and retested defects.
  • Effectively communicated testing activities, status, and findings in both oral and written formats. 
  • Consulted with subject matter experts to formulate testing plan outlining the scope required to tests specific business process. 
  • Communicated status of each working phase to management on scheduled basis.
  • Reviewed acceptance criteria (i.e. behaviors) for accuracy, clarity, and completeness.
  • Worked closely with developers, Project Managers, and Business Analyst, and team members to deliver high quality solutions to business problems. 

quality assurance associate

  • Identify areas and advocate for automation to improve testing and organizational efficiency
  • Using metrics, demonstrate operational efficiency and return on automation investment
  • Mentor, evaluate, and provide leadership to QA
  • Help plan and design test strategies and QA procedures
  • Participate in the review of project deliverable including requirement specifications, functional design documents and technical design documents

quality assurance associate

  • Contracted to work on TN Vision Integration Platform Project for Xerox as Quality Assurance Associate. 
  • Is actively involved with APAC (Asia Pacific Leadership) to align our SOPs and adopt the best practices as per the local target audience.
  • Analyzed, Assessed and updated Standard Operating Procedure for three ops departments with a focus on:Adopting the SOP for better system usability (Incorporating Salesforce).
  • Minimizing Cash-Loss for the company.

quality assurance associate

  •  Finished Product Inspector 
  •  Continuous Cooker Operator 
  •  Seam Tester 
  •  Net Weight Tester 
  •  Online Grading & Percentage Verification
  •  Moisture Content Tester 
  •  Tenderometer Tester 

quality assurance associate

  • Accurately documented results of all inspections and testing
  • Calibration of all test equipment
  • Reducing the inter-departmental communication gap for better ops KPIs.
  • Wrote test case scenarios as required by project business requirements. 

quality assurance associate

  •  Performs varied and complex administrative tasks, involved in checking and verifying files, work and information processed by other Employees.
  • Employs knowledge of Retail business line processes, procedures and typical business practices to evaluate files.
  • Make recommendations to management for improvement in processes related to files or areas of evaluation.
  •  Hold Evaluation 

quality assurance associate

  • Run automation tests using HP ALM Quality Center and LabWare/LIMS for Pfizer to validate pharmaceutical information.
  • Review complex LIMS configuration requirements to ensure tests cover all configuration requirements.
  • Attend SDLC Scrum meetings to
  • strategize Best Practices, Test Planning and Execution.
  • Create standard operating procedures and work instructions to assist with on-boarding new team-members. 
  • Complete necessary HIPAA and regulatory compliance training.

quality assurance associate

  • Assure stability of various Products for our Hedge Fund Clients before sending build to them.
  • Enhance Test Cases, by applying business knowledge to Test Scenarios.
  • Creation of Various Business Use Cases and Test Cases according to Client’s requirement. 
  • Part of SDLC & STLC Team

quality assurance associate

  • Review of Batch Documentation involved in the process of Influenza Vaccine manufacture.
  • Investigate quality related non-conformance issues.
  • Using effective problem solving techniques to overcome quality related issues.
  • Working with manufacturing in order to resolve quality issues.
  • Conduct managed process improvement activities.
  • Advising on ways to continuously improvement GMP across manufacturing departments.