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quality assurance associate

  • Participated in the recruitment of contract hires in the Call Centre.
  • Analysed/audited social media interactions, emails, voice clips, and customer surveys to identify areas of service delivery that did not meet pre-established performance standards within the Call Centre.
  • Provided structured and timely recommendations; verbal and written feedback to Call Centre consultants, Call Centre leadership.
  • Developed and conducted targeted group coaching sessions for consultants that addressed Service Quality deficiencies.
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quality assurance associate

  • Perform daily donor record file review.
  • Perform equipment quality control review – daily, weekly, monthly, semi-annual and annual.
  • Perform a review of donor center records.
  • Perform weekly review of equipment incident logs.
  • Verification and release of sample shipment.
  • Perform Staging of plasma for shipment.
  • Inspection and release of incoming supplies.
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quality assurance associate

  •  Internal Auditing 
  • Perform Weekly employee observations.
  • Participate in the Quality Assurance meetings and be part of the Quality Assurance team.
  • Assist the Center Quality Manager to ensure that cGMP regulations are followed.
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quality assurance associate

  • Ran diagnostic software to quality assure new and refurbished phones work as intended.
  • Worked with a variety of phones, mobile operating systems, and service providers to coordinate client needs.
  • Assist the Center Quality Manager to ensure that SOPs are followed and regulatory requirements are met.
  • Performs a review of the documentation of unsuitable test results and the disposition of the associated units.
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quality assurance associate

  • On an occasional basis, when the Center Quality Manager is absent, the Quality Associate may be required to perform the following duties:
  • Performs all product release activities.
  • Documents, investigates, and performs root cause analysis for deviations and customer complaints, specifically in how they relate to the safety of the donor and the quality of the product.
  • Review of equipment records and DMS information if applicable to approve out of service machines for use.
  • Review and approval of deferred donor reinstatement activities.
  • Perform a review of lookback information
  • Waste shipment review