quality assurance associate Resume Examples

quality assurance associate

Build My Resume

Not in love with this template? Browse our full library of resume templates

Build your resume in 15 minutes

Use professional field-tested resume templates that follow the exact resume rules employers look for.

Related Resumes & Cover Letters

Actively involved in the initiation of BPO of four ops department including Customer Services, Dispatch, Partner Services and Support Email.
This includes initial training for the BPO support staff (trainers, Supervisors and QA) and floor support
Initiation of QA at BPO for the entire department.
Trained initial and successive batches for Customer Services at BPO.
Conducted floorwise assessment after the first batch to establish our base standard for Customer Services resource.
Currently involved with BPO QA team for weekly QA calibrations for Customer Services department.
Also working with BPO QA team to constantly improve Customer Services quality by enhancing agent-customer communications.

Executed manual test scripts/cases and reported results.
Documented, reported, and retested defects.
Effectively communicated testing activities, status, and findings in both oral and written formats.
Consulted with subject matter experts to formulate testing plan outlining the scope required to tests specific business process.
Communicated status of each working phase to management on scheduled basis.
Reviewed acceptance criteria (i.e. behaviors) for accuracy, clarity, and completeness.
Worked closely with developers, Project Managers, and Business Analyst, and team members to deliver high quality solutions to business problems.

Identify areas and advocate for automation to improve testing and organizational efficiency
Using metrics, demonstrate operational efficiency and return on automation investment
Mentor, evaluate, and provide leadership to QA
Help plan and design test strategies and QA procedures
Participate in the review of project deliverable including requirement specifications, functional design documents and technical design documents

Contracted to work on TN Vision Integration Platform Project for Xerox as Quality Assurance Associate.
Is actively involved with APAC (Asia Pacific Leadership) to align our SOPs and adopt the best practices as per the local target audience.
Analyzed, Assessed and updated Standard Operating Procedure for three ops departments with a focus on:Adopting the SOP for better system usability (Incorporating Salesforce).
Minimizing Cash-Loss for the company.

1 2 3