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program specialist

  • Represent and service 50 universities and 350+ undergraduate and graduate degree programs within the United States                                                                                     
  • Answer, screen, and process over 250-300 calls per day, while consistently meeting performance benchmarks in all areas (speed, accuracy, and volume) within a fast-paced, metrics-driven environment   
  • Coordinate food service
  • Maintain Child and Adult Care Food Program data if applicable

program specialist

  • Maintain an understanding of and compliance to related sections in Title 15 of the Arizona Education Code & Federal Guidelines
  • Assist in managing and overseeing above $1 million worth of state funds
  • Communicate policies and procedures effectively to members of the public
  • Ensure the protection of State funds by auditing accounts for statutory compliance
  • Monitor for fraudulent activity and refer cases to the Office of the Attorney General for investigation
  • Evaluate applications in accordance with program policies and statutes
  • Comply with all special education laws, rules, and regulations such asIDEA,FERPA,MET,FAPE,IEP, and 504 plans