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pbx operator

  • Answering the phone for both Landmark Medical Center and Rehabilitation Hospital of Rhode Island. 
  • I connect in house calls and out of house calls as well as beep the doctors and overhead page.
  •  I page all of our codes for both hospitals as well as follow steps after. 
  • I direct people all around the hospital and help patients and relatives with what I can.
  •  I am also responsible for keeping patient info for both hospitals on Epic. 

pbx operator

  • Answered calls and transferred caller to the right departments.
  • Helped guest with resort transportation.
  • Handled guest complaint.
  • Put in maintenance requests.
  • Transferred calls to the guests.
  • Schedule Golf Tee TImes for the guests.
  • Make dinner reservations for the guests.

pbx operator/ front desk agent

  • Greet, register, and assign room to guests of hotel.
  • Assisted in organizing and checking in group tours, airline members, and important members of the hotel.
  • Effectively communicated and received messages, using telephone switchboards. Also delivered information and requests via telephone, in person, and online.
  • Trained and supervised numerous front desk agents and pbx phone operators
  • Created and confirmed reservations for airline and regular traveling guests.
  • Posted and balanced guest and airline accounts and conducted nightly audits.
  • Managed and kept a $3,000 bank.

pbx operator

  • Worked on Microsoft and Galaxy LightSpeed