Patient Services Representative Resume Examples

patient services representative

  • Check patients in and out
  • Communicate with the doctors, dental assistants, and hygienist 
  • Schedule appointments for patients
  • Keep office clean and organized 
  • Keep the flow of the office consistent and on time

patient services representative

  • Answer questions and provide telephone information.
  • Schedule appointments, take insurance information, data entry
  • Making charts for patients using computer over the phone. 
  • meeting monthly requirements or goals
  • multiple calls a day 

patient services representative

  • Taking phone calls from the queue to schedule appointments or put telephone notes into the triage nurse, prescription refill requests, medical assistants and/or providers.
  • Checked patients in for appointments, verifying all information was correct and co-payment was collected.
  • Scheduled and checked in walk-in appointments.
  • Keep and clean and organized work space.
  • Making sure the lobby, breakroom and bathrooms were clean.
  • Batch and balance payments/co-payments daily.

patient services representative

  • Scheduling patient appointments and tests
  • Creating and following up on referrals 
  • Scanning documents into patient charts
  • Any additional tasks asked to be performed by the doctors

patient services representative

  • Obtained information about clients’ medical history, drug history, complaints and allergies before seeing the Dr
  • Ran multiple daily and monthly reports to assist the office manager
  • Investigated and resolved patient inquiries and complaints in a timely and efficient manner
  • Look up insurance benefits, void unused insurance authorizations, and bill to insurance companies 

patient services representative

  • Answer inbound calls from veterans and or health care providers to assist with appointments and provide status reports for authorizations for care. 
  • Assess eligibility of potential subjects through methods such as screening interviews, reviews of medical records, and discussions with physicians and nurses. 
  • Protect the security of medical records to ensure that confidentiality is maintained and PHI is protected.
  • Establish a connection with the caller to ensure a mutually agreeable interaction including deescalating the caller when necessary.

patient services representative

  • Handle confidential and sensitive information
  • Greet patients and walk them through the check-in process
  • Communicate effectively with medical staff
  • Enter insurance information and call out to companies to verify insurance
  • Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization

patient services representative

  •  Responsible for checking patients in for various appointments and departments. 
  • Accountable for verifying that each patient has received and filled out the appropriate paperwork for each appointment. 
  • Collaborated with a team of other representatives in rooming patients in a timely matter as well as taking and recording vitals to include height, weight, temperature and blood pressure. 
  • Trained incoming coworkers to work the desk in various departments. 

patient services representative

  • Accurately scheduled appointments for over 6,000 patients with a staff of 6 dental hygienists and 2 dentists.
  • Communicated daily with insurance companies to ensure precise dental coverage, claim status, and denials.
  • Kept meticulous records of dental visits and also financial accounts.
  • Primary individual responsible for collecting and posting payments to accounts.
  • Aided office manager with accounting of practice, and human resources.     

patient services representative

  • Updated patient demographic and insurance information 
  • Adhered to HIPAA compliance laws 
  • Implemented solutions to reduce the rate of incomplete registrations upon discharge 
  • Constructed a guide for new hires to reference upon updating and/or registering Psychiatric patient profiles
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