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1
patient services representative
- Check patients in and out
- Communicate with the doctors, dental assistants, and hygienist
- Schedule appointments for patients
- Keep office clean and organized
- Keep the flow of the office consistent and on time
2
patient services representative
- Answer questions and provide telephone information.
- Schedule appointments, take insurance information, data entry
- Making charts for patients using computer over the phone.
- meeting monthly requirements or goals
- multiple calls a day
3
patient services representative
- Taking phone calls from the queue to schedule appointments or put telephone notes into the triage nurse, prescription refill requests, medical assistants and/or providers.
- Checked patients in for appointments, verifying all information was correct and co-payment was collected.
- Scheduled and checked in walk-in appointments.
- Keep and clean and organized work space.
- Making sure the lobby, breakroom and bathrooms were clean.
- Batch and balance payments/co-payments daily.
4
patient services representative
- Scheduling patient appointments and tests
- Creating and following up on referrals
- Scanning documents into patient charts
- Any additional tasks asked to be performed by the doctors
5
patient services representative
- Obtained information about clients’ medical history, drug history, complaints and allergies before seeing the Dr
- Ran multiple daily and monthly reports to assist the office manager
- Investigated and resolved patient inquiries and complaints in a timely and efficient manner
- Look up insurance benefits, void unused insurance authorizations, and bill to insurance companies