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1

patient services representative

  • Check patients in and out
  • Communicate with the doctors, dental assistants, and hygienist 
  • Schedule appointments for patients
  • Keep office clean and organized 
  • Keep the flow of the office consistent and on time
2

patient services representative

  • Answer questions and provide telephone information.
  • Schedule appointments, take insurance information, data entry
  • Making charts for patients using computer over the phone. 
  • meeting monthly requirements or goals
  • multiple calls a day 
3

patient services representative

  • Taking phone calls from the queue to schedule appointments or put telephone notes into the triage nurse, prescription refill requests, medical assistants and/or providers.
  • Checked patients in for appointments, verifying all information was correct and co-payment was collected.
  • Scheduled and checked in walk-in appointments.
  • Keep and clean and organized work space.
  • Making sure the lobby, breakroom and bathrooms were clean.
  • Batch and balance payments/co-payments daily.
4

patient services representative

  • Scheduling patient appointments and tests
  • Creating and following up on referrals 
  • Scanning documents into patient charts
  • Any additional tasks asked to be performed by the doctors
5

patient services representative

  • Obtained information about clients’ medical history, drug history, complaints and allergies before seeing the Dr
  • Ran multiple daily and monthly reports to assist the office manager
  • Investigated and resolved patient inquiries and complaints in a timely and efficient manner
  • Look up insurance benefits, void unused insurance authorizations, and bill to insurance companies