Patient Service Representative Resume Examples

patient service representative (radiology)

  • Assisted technologists when necessary.
  • Registered patients coming in for outpatient radiology exams into the RIS system.
  • Reached out to physicians and urgent cares for radiologists when a stat report needed to be given.
  • Burned CDs or printed film and reports for patient radiological exams when a patient was being transported to another facility.
  • Obtained orders and lab results when they were not brought in by the patient or provided by the MD offices prior to patient arrival.
  • Assisted physicians who came to the department to view images for their patients. 
  • Burned CDs to take to surgery when requested.

patient service representative

  • Prepare patients to be seen by a doctor
  • Consult with patients about the reason they need to be seen
  • Create a patient chart with their demographic information
  • Discuss current billing charges to determine if the patient can be registered and seen
  • Collect money for copays, bad debts, and current bills

patient service representative/administrative assistant

  •  Verifying Insurances to see if they are network with CAD (Insurance Department) via messenger on computer known as “Spark”. ·         
  • Burn images taken from exams onto CDs for patients, doctor’s offices, hospitals, etc. ·         
  • Release of results to patients via mail or in person.
  • Printing out TOS chart at the end of the day. 

patient service representative

  • Performed front desk duties for a thriving and busy neurologist office.
  • Contact patients via phone prior to their schedule appointment.
  • Interview patients over the phone and in person for qualification of a sliding fee.
  • Enter all patient data into electronic medical record within a timely fashion from phone contact prior to patient meeting with physician.
  • Re-schedule patient appointments as required via telephone calls and written notification to patients.
  • Screen and route patients calls to other departments efficiently, ensuring accurate registration, appointment scheduling and follow-up appointment scheduling in database.
  • Answered busy telephone lines and ensured timely and effective information provision to callers with referrals to physicians or nurses for callbacks as needed.

patient service representative

  • Explained plans for payment options.
  • Assisted Patients in filling in check in and payment paperwork.
  • Reviewed and corrected errors to facilitate a smooth process.
  • Maintained excellent attendance record.

patient service representative

  • Responsible for education of patients, families, and medical staff in application and indications for Wearable Life Vest
  • Patient Service Rep. trainer
  • HIPPAA Certified. ·         CPR Certified. 
  • Chaperoned for exams when a female presence was necessary.

patient service representative

  • Used Epic System to schedule appointments, re-schedule appointments, and cancel appointments 
  • Managed various general office duties such as answering multipletelephone calls, contacted nurses for patients, and updated patient charts 
  •  Work with patients 18 to 85 
  • Demonstrated excellent customer service skills in all interactions
  • Verified important patient information such as insurance, demographics, social security numbers, parent names, and phone number for entry into the patient management system. 

patient service representative

  •  Pre-registered patients into the patient accounting system, verified insurance, verified co-payment requirements and obtained/completed all necessary authorizations, certifications, notifications and government required documentation.
  • Accepted referrals, verified for completeness and appropriateness, communicating with referral sources to obtain additional information as needed.
  • Created and maintained patient charts.
  • Assured that charts contain MD referral orders, past medical records, documents required for clinical use, documents for patient signature.
  • Obtained confidential information from patient or family member, including demographic, financial, and medical 

patient service representative

  • Contact patients via telephone prior to their scheduled appointment.
  •  Interview patients over the telephone to obtain a complete and accurate medical history, including surgical history and medications.
  •  Enter all patient data into electronic medical record within a timely fashion from phone contact prior to patient meeting with physician.
  • Answer phones in the Call Center as needed to respond to inquiries made by patients, vendors, insurance companies and other medical facilities.
  •  Re-schedule patient appointments as required via telephone calls and written notification to patients.

patient service representative

  • Checking in Patients and Registering
  • Collecting Co-pays
  • Assisting patients to get change and ready for exams
  • Obtaining pt’s histories for techs
  • Cleaning exam rooms
  •  Doing the deposit at night and Closing up the office.