Patient Service Representative Resume Examples

patient service representative

  • Patient Service Representative 
  • Assist patients with required paperwork at beginning of exam
  • Verify all applicable insurance for patients prior to patient being seen by the doctor.
  • Pull, file and organize patient charts to coincide with appointments.
  • Check patients out at the conclusion of their visit.
  • Take payments from patients, maintain the money drawer throughout the day, and prepare the deposit at the close of business each day.
  • File patient’s insurance in a timely manner.

patient service representative

  • Operate telephone switchboard, answer telephones and give information to callers, take messages, transfer calls to appropriate individuals, or scheduling appointments.
  • Use computers for various applications, such as database management or word processing.
  • Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
  • Set up referral appointments with partner practices per doctor’s request.

patient service representative (admitting department, temporary)

  • Registered patients for inpatient and outpatient procedures.
  • Went to patients in the emergency room with admission paperwork to complete registration process if they were being admitted to the hospital
  • Verified patient insurance information was up to date.
  • Verified demographic information was up to date.
  • Obtained copies of photo identification and insurance cards from all incoming patients.
  • Answered incoming calls and address patient questions when involving my department or forwarding them to the department best suited to help.

patient service representative

  • Call patient to schedule fitting of lifevest wearable defibrillator
  • Meet and greet patients
  • Measure and fit patients with lifevest
  • Instruct/Train patients on how to wear and use the lifevest
  • Review documents with patient and obtain signature

patient service representative

  • Assisted patients in filling out check-in and payment paperwork.
  • Coordinated with nursing staff to process and direct patients to the appropriate departments.
  • Took co payments and compiled daily financial records.
  •  Maintained all confidential personnel files, license and CPR compliance records.   

patient service representative

  • Provide well-mannered service to patients.
  • Assist patients with insurance verifications and prior authorizations.
  • Corrected patient’s Demographic data, scheduled appointments, Confirmed Referrals and Surgeries daily.
  • Manage incoming phone calls and resolve patient inquiries and referred calls to appropriate departments.
  • Ordered and tests, x-rays, MRIs, Ultrasounds, and EKGs.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.

patient service representative

  • Check In, Check Out Patients
  • Epic Trained
  • Oversee Front Office Providers Schedules of Office
  • Multi-Telephone Line, Scan/Copy Insurance cards
  • Medical Records/Insurance

patient service representative

  • Greet all patients in a welcoming warm manner. ·         
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.       
  •  Scheduling Patients.  
  • Prepare patient paperwork for the following day.   
  • Entering patient registration and hippa documents. ·         Entering Referral Orders from other Doctor’s Offices such as: Cat Scans, MRIs (including Arthrograms), X-ray’s, & Ultrasounds. (Most Imaging Modalities) ·         
  • Connecting Doctors to Radiologists for Hold& Calls and Read & Calls.·        
  •  Both Request & Release of Medical Records/ Priors of other Patients of Current/Past patients. ·         

patient service representative

  • Responsible for patient and clinic coordination including; scheduling appointments, patient registration, cashiering functions, and answering phone calls.
  • Providing excellent care to each patient by creating personal connections
  • Collecting Payments & logging into TOS chart (Time of Service collected payments)  ·         
  • Cleaning/Maintaining cleanliness of Lobby.  

patient service representative

  • Provide clinical office support to ensure patient satisfaction
  • Check in and out functions for appointments 
  • Scheduled and accompanied clients to medical appointments 
  • Documents objective data and routine aspects of patient care 
  • Perform end of day cash balance