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1
patient service representative
- Patient Service Representative
- Assist patients with required paperwork at beginning of exam
- Verify all applicable insurance for patients prior to patient being seen by the doctor.
- Pull, file and organize patient charts to coincide with appointments.
- Check patients out at the conclusion of their visit.
- Take payments from patients, maintain the money drawer throughout the day, and prepare the deposit at the close of business each day.
- File patient’s insurance in a timely manner.
2
patient service representative
- Operate telephone switchboard, answer telephones and give information to callers, take messages, transfer calls to appropriate individuals, or scheduling appointments.
- Use computers for various applications, such as database management or word processing.
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
- Set up referral appointments with partner practices per doctor’s request.
3
patient service representative (admitting department, temporary)
- Registered patients for inpatient and outpatient procedures.
- Went to patients in the emergency room with admission paperwork to complete registration process if they were being admitted to the hospital
- Verified patient insurance information was up to date.
- Verified demographic information was up to date.
- Obtained copies of photo identification and insurance cards from all incoming patients.
- Answered incoming calls and address patient questions when involving my department or forwarding them to the department best suited to help.
4
patient service representative
- Call patient to schedule fitting of lifevest wearable defibrillator
- Meet and greet patients
- Measure and fit patients with lifevest
- Instruct/Train patients on how to wear and use the lifevest
- Review documents with patient and obtain signature
5
patient service representative
- Assisted patients in filling out check-in and payment paperwork.
- Coordinated with nursing staff to process and direct patients to the appropriate departments.
- Took co payments and compiled daily financial records.
- Maintained all confidential personnel files, license and CPR compliance records.
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