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1

patient service representative

  • Patient Service Representative 
  • Assist patients with required paperwork at beginning of exam
  • Verify all applicable insurance for patients prior to patient being seen by the doctor.
  • Pull, file and organize patient charts to coincide with appointments.
  • Check patients out at the conclusion of their visit.
  • Take payments from patients, maintain the money drawer throughout the day, and prepare the deposit at the close of business each day.
  • File patient’s insurance in a timely manner.
2

patient service representative

  • Operate telephone switchboard, answer telephones and give information to callers, take messages, transfer calls to appropriate individuals, or scheduling appointments.
  • Use computers for various applications, such as database management or word processing.
  • Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
  • Set up referral appointments with partner practices per doctor’s request.
3

patient service representative (admitting department, temporary)

  • Registered patients for inpatient and outpatient procedures.
  • Went to patients in the emergency room with admission paperwork to complete registration process if they were being admitted to the hospital
  • Verified patient insurance information was up to date.
  • Verified demographic information was up to date.
  • Obtained copies of photo identification and insurance cards from all incoming patients.
  • Answered incoming calls and address patient questions when involving my department or forwarding them to the department best suited to help.
4

patient service representative

  • Call patient to schedule fitting of lifevest wearable defibrillator
  • Meet and greet patients
  • Measure and fit patients with lifevest
  • Instruct/Train patients on how to wear and use the lifevest
  • Review documents with patient and obtain signature
5

patient service representative

  • Assisted patients in filling out check-in and payment paperwork.
  • Coordinated with nursing staff to process and direct patients to the appropriate departments.
  • Took co payments and compiled daily financial records.
  •  Maintained all confidential personnel files, license and CPR compliance records.