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21
patient service representative/phlebotomist
- Collect specimens according to established procedures. This includes, but not limited to: drug screens, biometric screening and insurance exams.
- Ensure all field phlebotomy and PSC specimens are collected accurately and on time.
- Maintained detailed records and documentation
- Research test/client information utilizing lab computer system or Directory of Service
22
patient service representative
- Make patient appointments, register patient demographics, verify health insurance, and various front office duties.
- Skilled in EMR including abstracting paper medical records, creating orders, scanning and routing results to the ordering physician with accuracy.
- Experience with Microsoft Word and creating Power Point presentations
- Collect and record patient payments at time of service
- Maintain HIPAA compliance
- UPMC values followed
23
patient service representative
- Receive inbound calls from members & Providers on behalf of employer sponsored self funded insurance policies
- Detailed benefit explanation
- Coordinate with medical providers on behalf on the member (scheduling, billing, benefit verification ect.)
- Recognize potential “interventions” with the signs of a potential diagnosis
- Recognize and report claim processing issues , coordination of benefits & eligibility issues
- Remain consistent contact with members whose issues requiring further investigation
- Educate members of their plan details , financial benefits & online resources for price comparison
24
patient service representative
- Benefits/Authorization/Insurances
- Collect Co-payments/ other bills
- Interact with Physicians, patients and staff members.
- Billing (posting payments and closing out machine).
25
patient service representative
- Compiled and organized patient data paperwork.
- Data entry patient information into Microsoft Excel.
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