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patient service representative/phlebotomist

  •  Collect specimens according to established procedures.  This includes, but not limited to: drug screens, biometric screening and insurance exams.
  • Ensure all field phlebotomy and PSC specimens are collected accurately and on time.
  • Maintained detailed records and documentation
  • Research test/client information utilizing lab computer system or Directory of Service

patient service representative

  • Make patient appointments, register patient demographics, verify health insurance, and various front office duties.
  • Skilled in EMR including abstracting paper medical records, creating orders, scanning and routing results to the ordering physician with accuracy.
  • Experience with Microsoft Word and creating Power Point presentations
  • Collect and record patient payments at time of service  
  • Maintain HIPAA compliance  
  • UPMC values followed  

patient service representative

  • Receive inbound calls from members &  Providers on behalf of  employer sponsored self funded insurance policies
  • Detailed benefit explanation 
  • Coordinate with medical providers on behalf on the member (scheduling, billing, benefit verification ect.)
  • Recognize potential “interventions” with the signs of a potential diagnosis
  • Recognize and report claim processing issues , coordination of benefits & eligibility issues
  • Remain consistent contact with members whose issues requiring further investigation  
  • Educate members of their plan details , financial benefits & online resources for price comparison 

patient service representative

  • Benefits/Authorization/Insurances
  • Collect Co-payments/ other bills
  • Interact with Physicians, patients and staff members.
  • Billing (posting payments and closing out machine).

patient service representative

  • Compiled and organized patient data paperwork.
  • Data entry patient information into Microsoft Excel.