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patient service representative: Resume Samples & Writing Guide

Jake Hall 316 Park Place, Graham, TX 76450
jakehall48@yahoo.com
927-385-0368

Employment history

Chief Patient Service Representative, Apple Cupertino, California
September 2020 – Present
  • Greet and register patients
  • Manage patient scheduling
  • Provide customer service
Associate Patient Service Representative, Microsoft Redmond, Washington
April 2019 – August 2020
  • Maintain patient confidentiality
  • Assist patients with forms and paperwork
  • Follow up with patients regarding their care and treatment
Entry Level Patient Service Representative, Google Mountain View, California
April 2018 – March 2019
  • Prepare medical charts
  • Prepare and process insurance forms
  • Schedule patient appointments

Education

University of Wisconsin, Madison, Wisconsin
Business Administration, February, 2018

Skills

Analytical
Self-Motivation
Attention to Detail
Collaboration
Customer Service
Data Management
Billing
HIPAA Compliance

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Harry Richards 860 Evergreen St., Oakhurst, NJ 07755
harryrichards@outlook.com
736-310-1386

Employment history

Lead Patient Service Representative, Bank of America Charlotte, North Carolina
January 2022 – Present
  • Prepare and process insurance forms
  • Verify patient insurance coverage
  • Maintain patient records
Patient Service Representative, JPMorgan Chase New York, New York
July 2021 – December 2021
  • Assist with filing and other administrative tasks
  • Collect patient payments and process billing
  • Manage patient scheduling
Jr. Patient Service Representative, Amazon Seattle, Washington
December 2020 – June 2021
  • Schedule patient appointments
  • Verify patient insurance coverage
  • Maintain patient records

Education

University of Maryland, College Park, Maryland
Master of Arts in Medical Office Administration, November, 2020
University of Maryland, College Park, Maryland
Bachelor of Science in Office Administration, November, 2016

Skills

Attention to Detail
Flexibility
Project Management
Accounting
Medical Terminology
Customer Service
Phone Etiquette
Scanning
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Ernest Wood 443 Ridge Drive, Port Neches, TX 77651
ernest.wood@yahoo.com
859-000-1725

Professional Summary

 Dynamic and organized professional with experience as a Patient Service Representative in the Administrative & Clerical field. Proven ability to provide excellent customer service while managing a variety of administrative tasks. 

Employment history

Senior Patient Service Representative, Walmart Bentonville, Arkansas
November 2012 – Present
  • Prepare medical charts
  • Handle incoming and outgoing correspondence
  • Schedule patient appointments
Associate Patient Service Representative, JPMorgan Chase New York, New York
May 2012 – October 2012
  • Answer phones and respond to patient inquiries
  • Assist patients with forms and paperwork
  • Handle incoming and outgoing correspondence
Jr. Patient Service Representative, CVS Health Woonsocket, Rhode Island
November 2010 – April 2012
  • Assist patients with forms and paperwork
  • Maintain patient records
  • Manage patient scheduling

Education

University of Wisconsin, Madison, Wisconsin
Bachelor of Arts in Accounting, September, 2010

Skills

Computer Literacy
Organization
Self-Motivation
Planning
Insurance Verification
Word Processing
Medical Terminology
HIPAA Compliance
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Max Young 472 Parkwood Drive, Gordon, WI 54838
young_max@yandex.com
633-539-9528

Employment history

Lead Patient Service Representative, UnitedHealth Group Minnetonka, Minnesota
August 2016 – Present
  • Assist patients with forms and paperwork
  • Prepare medical charts
  • Handle incoming and outgoing correspondence
Patient Service Representative, Bank of America Charlotte, North Carolina
August 2015 – July 2016
  • Handle incoming and outgoing correspondence
  • Answer phones and respond to patient inquiries
  • Maintain patient records
Entry Level Patient Service Representative, General Electric Boston, Massachusetts
February 2015 – July 2015
  • Answer phones and respond to patient inquiries
  • Manage patient scheduling
  • Schedule patient appointments

Education

University of Michigan, Ann Arbor, Michigan
Doctor of Accounting, December, 2014
University of Michigan, Ann Arbor, Michigan
Bachelor of Science in Accounting, December, 2010

Skills

Process Improvement
Visualization
Risk Management
Flexibility
Insurance Verification
Record Keeping
Word Processing
Multi-tasking
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Ted Hall 788 Greenbriar St., Holt, AL 35404
hallted33@zoho.com
902-812-5206

Employment history

Lead Patient Service Representative, Microsoft Redmond, Washington
June 2017 – Present
  • Prepare and process insurance forms
  • Handle incoming and outgoing correspondence
  • Follow up with patients regarding their care and treatment
Associate Patient Service Representative, JPMorgan Chase New York, New York
December 2016 – May 2017
  • Answer phones and respond to patient inquiries
  • Verify patient insurance coverage
  • Greet and register patients
Junior Patient Service Representative, CVS Health Woonsocket, Rhode Island
May 2016 – November 2016
  • Handle incoming and outgoing correspondence
  • Prepare and process insurance forms
  • Provide customer service

Education

University of Wisconsin, Madison, Wisconsin
Bachelor of Science in Office Administration, March, 2016

Skills

Listening
Supervisory
Critical Thinking
Reliability
Scanning
Reception
Data Entry
Data Analysis
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patient service representative Job Descriptions; Explained

If you're applying for an patient service representative position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

21

patient service representative/phlebotomist

  •  Collect specimens according to established procedures.  This includes, but not limited to: drug screens, biometric screening and insurance exams.
  • Ensure all field phlebotomy and PSC specimens are collected accurately and on time.
  • Maintained detailed records and documentation
  • Research test/client information utilizing lab computer system or Directory of Service
22

patient service representative

  • Make patient appointments, register patient demographics, verify health insurance, and various front office duties.
  • Skilled in EMR including abstracting paper medical records, creating orders, scanning and routing results to the ordering physician with accuracy.
  • Experience with Microsoft Word and creating Power Point presentations
  • Collect and record patient payments at time of service  
  • Maintain HIPAA compliance  
  • UPMC values followed  
23

patient service representative

  • Receive inbound calls from members &  Providers on behalf of  employer sponsored self funded insurance policies
  • Detailed benefit explanation 
  • Coordinate with medical providers on behalf on the member (scheduling, billing, benefit verification ect.)
  • Recognize potential “interventions” with the signs of a potential diagnosis
  • Recognize and report claim processing issues , coordination of benefits & eligibility issues
  • Remain consistent contact with members whose issues requiring further investigation  
  • Educate members of their plan details , financial benefits & online resources for price comparison 
24

patient service representative

  • Benefits/Authorization/Insurances
  • Collect Co-payments/ other bills
  • Interact with Physicians, patients and staff members.
  • Billing (posting payments and closing out machine).
25

patient service representative

  • Compiled and organized patient data paperwork.
  • Data entry patient information into Microsoft Excel.
1 … 3 4 5

patient service representative/phlebotomist Job Skills

For an patient service representative/phlebotomist position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

  • Data Entry
  • Scheduling
  • Filing
  • Customer Service
  • Microsoft Office
  • Medical Terminology
  • Insurance Verification
  • Phone Etiquette
  • Office Administration
  • Data Analysis
  • Typing
  • Reception
  • Record Keeping
  • Data Management
  • Multi-tasking
  • Cash Handling
  • Inventory Management
  • HIPAA Compliance
  • Billing
  • Word Processing
  • Scanning

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

  • Communication
  • Interpersonal
  • Leadership
  • Time Management
  • Problem Solving
  • Decision Making
  • Critical Thinking
  • Creativity
  • Adaptability
  • Teamwork
  • Organization
  • Planning
  • Public Speaking
  • Negotiation
  • Conflict Resolution
  • Research
  • Analytical
  • Attention to Detail
  • Self-Motivation
  • Stress Management
  • Collaboration
  • Coaching
  • Mentoring
  • Listening
  • Networking
  • Strategic Thinking
  • Negotiation
  • Emotional Intelligence
  • Adaptability
  • Flexibility
  • Reliability
  • Professionalism
  • Computer Literacy
  • Technical
  • Data Analysis
  • Project Management
  • Customer Service
  • Presentation
  • Written Communication
  • Social Media
  • Troubleshooting
  • Quality Assurance
  • Collaboration
  • Supervisory
  • Risk Management
  • Database Management
  • Training
  • Innovation
  • Documentation
  • Accounting
  • Financial Management
  • Visualization
  • Reporting
  • Business Acumen
  • Process Improvement
  • Documentation
  • Relationship Management.

How to Improve Your patient service representative/phlebotomist Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Dale Owens 486 Parkwood Drive, Dixie Union, GA 31503

Employment history

Lead Patient Service Representative, Apple Cupertino, California
May 2011 – May 2022
  • Answer phones and respond to patient inquiries
  • Manage patient scheduling
  • Verify patient insurance coverage
Patient Service Representative, UnitedHealth Group Minnetonka, Minnesota
May 2010 – April 2011
  • Handle incoming and outgoing correspondence
  • Collect patient payments and process billing
  • Manage patient scheduling
Junior Patient Service Representative, Google Mountain View, California
October 2009 – April 2010
  • Schedule patient appointments
  • Handle incoming and outgoing correspondence
  • Maintain patient confidentiality

Education

University of Illinois, Urbana, Illinois
Doctor of Business Administration, August, 2009
University of Illinois, Urbana, Illinois
Bachelor of Arts in Business Administration, August, 2005

Skills

Collaboration
Training
Customer Service
Visualization
HIPAA Compliance
Inventory Management
Cash Handling
Customer Service

Provide your Contact Information and Address Year Gaps

Always explain any gaps in your work history to your advantage.

Key Insights
  • Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
  • Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.

How to Optimize Your patient service representative/phlebotomist Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Oliver Hawkins 167 Pinecrest Avenue, Sugar City, CO 81076
oliverhawkins@zoho.com
968-302-5447

Professional Summary

 An experienced Patient Service Representative with excellent customer service and organizational skills. Ability to multitask and prioritize tasks to ensure the smooth flow of operations in a fast-paced environment. 

Employment history

Chief Patient Service Representative, General Electric Boston, Massachusetts
April 2012 – Present
  • Greet and register patient's
  • Provide customer service's
  • Handle incoming and outgoing correspondences
Associate Patient Service Representative, General Electric Boston, Massachusetts
November 2010 – March 2012
  • Schedul patient appointment
  • Collects patient payments and process billing
  • Greet and registers patients
Entry Level Patient Service Representative, UnitedHealth Group Minnetonka, Minnesota
November 2009 – October 2010
  • "I have been to the store."
  • I havve been too the storee.

Education

University of Maryland, College Park, Maryland
Bachelor of Arts in Medical Office Administration, September, 2009

Skills

Problem Solving
Visualization
Documentation
Listening
Microsoft Office
Word Processing
Data Analysis
Customer Service

Include Job Descriptions and Avoid Bad Grammar

Avoid sending a wrong first impression by proofreading your resume.

Key Insights
  • Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
  • Before submitting your resume, double check to avoid typos.

patient service representative/phlebotomist Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an patient service representative/phlebotomist position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.



Jake
Hall jakehall48@yahoo.com
927-385-0368
316 Park Place, Graham, TX
76450

Chief Patient Service Representative
Microsoft
Redmond, Washington

Greetings Microsoft Hiring Team


I am excited to apply for the Chief Patient Service Representative role at Microsoft. As a highly skilled Patient Service Representative, I am confident that I have the necessary experience and abilities to make a valuable contribution to your organization.


As someone who has always been curious and eager to learn, I have pursued my education and gained experience in areas like Customer Service to develop my skills in my work. This experience has given me the opportunity to lead major projects and provide my input in diverse areas, which have helped me gain a deeper understanding of the industry. I am excited to bring my passion and expertise to the role at this company and work towards achieving your organization's goals.


Thank you for considering my application for the Chief Patient Service Representative position. I hope you will allow me to show you what I am capable of bringing to your organization and how we can work together to make an impact on the industry.


Kind regards,
Jake Hall
927-385-0368
jakehall48@yahoo.com

Jake Hall






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