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1
patient account specialist
- Charge Posting
- Payment Posting
- Insurance Verification
- Referrals
- Coordinate Meetings
- Phones
- Data Entry
2
patient account specialist
- Research, appeal, and resolve claim rejections, underpayments, and denials with appropriate insurance payor
- Identify trends and perform root cause analysis on unpaid and underpaid claims
- Develop and maintain positive working relationships with clinical personnel, teammates, and insurance representatives
- Maintain confidentiality of all company and patient information in accordance with HIPAA regulations and DaVita policies
- Strong organizational skills with an ability to effectively manage large amounts of detailed information
3
patient account specialist
- Retrieve patient medical records from physicians, technicians, or other medical personnel.
- Enter data, such as demographic characteristics into the computer
- Obtain documentation required by patient’s insurance.
- Call insurance companies
- Call patient’s to get correct information such as their physicians, emergency contacts, insurance information, correct address, etc.
- Adjust off money owed if documentation insurance requires for billing if not obtained in a timely manner.
- Find and fix account billing errors.
4
patient account specialist
- Properly notate each account worked everytime it is being touched.
- Follow up on accounts in a proper time frame.
- Keep up on emails throughout the day and working special projects asigned by management.
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