Parts Advisor Resume Examples

parts advisor

  • Professionally processed customer orders over the phone and via email. 
  • Handled sales calls and emails for wholesale and provided assistance. 
  • Ordered and maintained stock levels for wholesale, shop and customer sales.
  • Provided a high level of service and support to external customers and internally to Technicians and wholesale.
  • Kept areas neat while working and returned items to correct locations. 
  • Followed up on open invoices to assist with closing.
  • Professionally handled customer complaints and escalated to Management when required.  

parts advisor

  • Stayed up to date with new bulletins to prepare for new recalls 
  • Regularly kept track of inventory 
  • Built relationships with customers through excellent customer service 
  • Ordered correct parts for wholesale companies, internal repair orders, and retail customers accordingly 
  • Explained benefits of regular maintenance and purchasing winter tires/packages 
  • Answered phone-call inquiries and kept track of orders over the phone 
  • Assisted in organizing parts drivers’ deliveries 

parts advisor

  • Received parts requests over the counter, from technicians and over the phone accurately and effectively giving estimates and ETA’s
  • Provided support and parts to other dealerships, shops and bodyshops as well as assisting in larger body shop orders 
  • Received and stocked incoming parts from PDC while ensuring correct parts where received and parts were not damaged
  • Managed Winter Tire Storage system, overhauling and refreshing old storage system ensuring no loss of customer tires due to improperly tagged or stored tires

parts advisor

  • Set up and arranged displays to attract the attention of prospective customers.
  • Assisted in sourcing parts and setting cost/profit margin 
  • Involved as a dealership safety representative to assure all safety measures were up to date and stocked (such as first aid kits) 
  • Maintained a level of professionalism without compromising approachability 

parts advisor

  • Worked with technicians and service writers, answered phones and placed part orders for wholesale accounts
  • Check in parts from AHM and deliver to auto body shops or mechanic shops
  • More information available upon request 
  • Suggest specific part purchases to meet customers’ needs

parts advisor

  • Take orders over the telephone and by email
  • Identify parts required for repairs from parts diagrams
  • Parts inventory control
  • Customer and shop quotes
  • Place daily emergency orders

parts advisor

  • Establish or identify prices of goods and services.