Use This Template 
Not in love with this template? Browse our full library of resume templates
Build your resume in 15 minutes
Use professional field-tested resume
templates that follow the exact resume rules employers look for.
Related Resumes & Cover Letters
1
operations team leader
- Prioritized team and individual goals to effectively achieve business objectives
- Coached team members regarding call strategy to effectively reach targets and foster customer retention
- Participated in brainstorming sessions, providing feedback and executing new tactics to improve agent performance
- Communicated frequently and openly to motivate team members and drive goal achievement
2
operations team leader
- Responsible for day to day work, process flows and constantly endeavoring to be able to lead the team both operationally and subject matter expertise
- Leading client calls and tracking of communications on an ongoing daily basis regarding operational deliverables and aspects
- Ensuring teams performance in terms of compliance with SLA
- Distribution of work among team members and tracking of inflow and outgoing volumes on daily basis
- Mentoring and coaching of the team on regular basis and query resolution
- Direct organization of work within the team including duty rosters and vacations
- Perform annual performance appraisals of team members and provide regular feedback for development of team member
3
operations team leader
- I provide continuous support to my team
- Applicant’s satisfaction is top priority
- I have an open communication with my team
- I share accurate reports with my staff
- I promote our service to the applicants
- I provide accurate information to my team
- I have a clear vision on what’s to be achieved
4
operations team leader
- Oversaw call-monitoring, coaching, performance and corrective action for all team members
- Developed knowledge of products, processes and call center trends to provide recommendations for improved customer experience
- Assisted in training, motivating and coaching team members to meet required center goals
- Provided knowledge and resources to prepare each team member for success and top performance
5
operations team leader
- Improved team efficiency and productivity by restructuring workflow and managing assignments
- Trained, mentored and directed team of 12 people
- Increased overall efficiency and productivity of the team by revamping jobs, schedules and daily assignments
- Helped set and manage objectives for quality, productivity and compliance
Suggested Reading:
Related Articles
Cross Off This Resume Checklist to Send a Better Document
Sending your resume to employers can be nerve-wracking. You hope against hope that they’ll notice you and like what they see, especially if the job is one you really want....
Resume Tips for the Career Changer
You were a police officer your entire life, until you retired young and found yourself looking for a new career. Or, perhaps you took a few years off to raise...
3 Tips for Adding Personal Flair to Your Resume
For a hiring manager, the hordes of resumes can all start to blend together. It can be difficult to weed out good candidates when they all seem the same. Make...