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11
operations associate
- Monitor logistic transactions of the platform on a daily basis.
- Manage Route Cluster, handle logistics-related focus on pick-up supplier to sortaion center.
- Work with the Partner Support Center (PSC) to solve customer support escelations.
- Travel and visit the supplier (Route Ride).
- Helping the planner to develop new logistics channels.
- Ensure KPI’s are efffectively met.
- Dispatch PDA scanner to driver every morning also troubleshooting scanner.
12
operations associate
- Successful execution of pricing and signing
- Replenishment and restocking of store merchandise
- Receiving and unloading of merchandise
- Solid understanding of financial management.
13
operations associate / senior operations associate
- Demonstrated leadership qualities by training dozens of employees in Seattle and India on best practices for investment portfolio accounting, data reconciliation, data quality management, data cleaning, and performance reporting troubleshooting.
- Developed strong customer service and problem solving skills by being detail oriented and client-centric.
- Worked in a fast paced environment independently and part of team a team. Utilized Microsoft SQL, Excel, Tableu, and a variety of in house / third party softwares.
- Assuring all pick-up parcels of the drivers are encoded real-time before going back to the sortation center.
14
operations associate
- Managed the company launch in Kenya with a team of 3.
- Set up processes for the initial team of 14 people to monitor employee productivity.
- Effectively controlled costs and supervised operational budgets for the Kenyan branch.
- Assisted in developing 3 educational training programs at the company in 2018 to assist in the increase of market share by 30%
- Implemented the use of G-Suite tools such as Google Docs & Google Sheets for project scheduling and performance tracking to reduce delivery time on projects by 35%.
15
operations associate, mice & events business
- End-to-End sales operations.
- Responsible for vendor payouts.
- Reduced booking creation TAT from 12 to 2 hours in a SPAN of 3 months.
- Responsible to train BAMs & BSMs for the ground sales operations.
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