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operations associate

  • Monitor logistic transactions of the platform on a daily basis.
  • Manage Route Cluster, handle logistics-related focus on pick-up supplier to sortaion center.
  • Work with the Partner Support Center (PSC) to solve customer support escelations.
  • Travel and visit the supplier (Route Ride).
  • Helping the planner to develop new logistics channels.
  • Ensure KPI’s  are efffectively met.
  • Dispatch PDA scanner to driver every morning also troubleshooting scanner.

operations associate

  • Successful execution of pricing and signing
  • Replenishment and restocking of store merchandise
  • Receiving and unloading of merchandise
  • Solid understanding of financial management.

operations associate / senior operations associate

  • Demonstrated leadership qualities by training dozens of employees in Seattle and India on best practices for investment portfolio accounting, data reconciliation, data quality management, data cleaning, and performance reporting troubleshooting.
  • Developed strong customer service and problem solving skills by being detail oriented and client-centric.  
  • Worked in a fast paced environment independently and part of team a team.  Utilized Microsoft SQL, Excel, Tableu, and a variety of in house / third party softwares.
  • Assuring all pick-up parcels of the drivers are encoded real-time before going back to the sortation center.

operations associate

  • Managed the company launch in Kenya with a team of 3. 
  • Set up processes for the initial team of 14 people to monitor employee productivity.
  • Effectively controlled costs and supervised operational budgets for the Kenyan branch. 
  • Assisted in developing 3 educational training programs at the company in 2018 to assist in the increase of market share by 30%
  • Implemented the use of G-Suite tools such as  Google Docs & Google Sheets for project scheduling and performance tracking to reduce delivery time on projects by 35%. 

operations associate, mice & events business

  • End-to-End sales operations.
  • Responsible for vendor payouts.
  • Reduced booking creation TAT from 12 to 2 hours in a SPAN of 3 months.
  • Responsible to train BAMs & BSMs for the ground sales operations.