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1
insurance customer service representative
- Ensured appropriate changes were made to resolve customer’s issues
- Completed contract forms, prepared changes of address records.
- Contacted customers in order to respond to inquiries and any planned adjustments
- Reviewed claims adjustments
- Reviewed insurance policy terms with customers
2
insurance customer service representative
- Processed insurance claims and replacement orders
- Escalated customer complaints
- Answered customer inquiries on existing claims and orders
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