Use This Template 
Not in love with this template? Browse our full library of resume templates
Build your resume in 15 minutes
Use professional field-tested resume
templates that follow the exact resume rules employers look for.
Related Resumes & Cover Letters
1
incident manager
- Incident Management for the assigned Network Services.
- Performed as a supporting Team lead and managed around 30+ members at the team.
- Handling high priority incidents (P1 & P2) and coordinating with the respective terms as per the escalation matrix.
- Teams to resolve the incidents within the resolution SLA.
- Chasing up with L1 and L2 team for fixing the faults and making the respective incident with proper statement.
- Coordinating with tools support team for tools and applications related issues.
- Invoking and revoking BCP processes in case of any accessible issue.
2
incident manager
- Good knowledge in incident life cycle from Incident identification till Incident closure
- Prioritizing the Incidents based on the impact and urgency Closing the non-major incident within the agreed SLA’s
- Following the correct escalation process for the major incidents both functional escalation and hierarchical escalation
- Handled Critical Situation by following the Critical Situation Management procedures.
- Picking the alerts within agreed SLA
- Providing workaround and restoring business within minimum impact Resolving the alerts as per their priority.
- Good knowledge about difference between alerts raised from monitoring tool and incidents reported by users
3
incident manager
- Responsible for planning and coordinating all the activities required to perform, monitor, and report on the IM process
- Act as escalation point for all the incidents handled by support teams.
- Develop and mature phone/incident escalation processes to ensure free flowing escalation and information.
- Responsible for communicating with the Incident Process Owner
- Monitor the incidents to ensure that the Service Level Agreement are respected
- Identify, initiate, schedule and conduct incident reviews
- Ensure the closure of all resolved and end-user confirmed Incident records
4
incident manager
- Handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact for high high value creation.
- Performed business analysis and Data analysis for proactive reduction in incident count and increasing stability in service operations ensuring high customer satisfaction.
- Maintaining green SLA’s through best practices and integrating process by CSI programs.
- Have intermediate hands-on Problem and Change management process by ITIL V4 module.
5
incident manager
- Coordinating with all teams for Critical/Major incidents for quick recovery.
- Attending weekly call with customers and keep updating all priority incidents of whole week.
- Maintaining all KPI’s required for business and continuous improvement.
- Managing the shift schedule and taking responsible of the transport facilities as per team shifts
Suggested Reading:
Related Articles
How to Create an Artist Resume That Complements Your Portfolio
As an artist, you have a unique challenge when it comes to resumes. For one, your experiences have to do with your creative output and skills, not necessarily traditional factors...
The Best Way to Prepare for Writing Your Resume
Maybe you received some resume-writing instruction at some point in your education. Perhaps you took a class. This is great, but think back. Despite any previous instruction, what do you...
How to Write Showstopping Resume Bullet Points
When you’re writing a resume, you have two pages tops to prove to a hiring manager that you’re the right person for the job. Before you become overwhelmed, read the...