resume

Not in love with this template? Browse our full library of resume templates

boy

Build your resume in 15 minutes

Use professional field-tested resume templates that follow the exact resume rules employers look for.
1

incident manager

  • Incident Management for the assigned Network Services. 
  • Performed as a supporting Team lead and managed around 30+ members at the team.
  • Handling high priority incidents (P1 & P2) and coordinating with the respective terms as per the escalation matrix. 
  • Teams to resolve the incidents within the resolution SLA. 
  • Chasing up with L1 and L2 team for fixing the faults and making the respective incident with proper statement. 
  • Coordinating with tools support team for tools and applications related issues. 
  • Invoking and revoking BCP processes in case of any accessible issue.
2

incident manager

  • Good knowledge in incident life cycle from Incident identification till Incident closure
  • Prioritizing the Incidents based on the impact and urgency Closing the non-major incident within the agreed SLA’s
  • Following the correct escalation process for the major incidents both functional escalation and hierarchical escalation
  • Handled Critical Situation by following the Critical Situation Management procedures.
  • Picking the alerts within agreed SLA
  • Providing workaround and restoring business within minimum impact Resolving the alerts as per their priority.
  • Good knowledge about difference between alerts raised from monitoring tool and incidents reported by users
3

incident manager

  • Responsible for planning and coordinating all the activities required to perform, monitor, and report on the IM process
  • Act as escalation point for all the incidents handled by support teams.
  • Develop and mature phone/incident escalation processes to ensure free flowing escalation and information.
  • Responsible for communicating with the Incident Process Owner
  • Monitor the incidents to ensure that the Service Level Agreement are respected
  • Identify, initiate, schedule and conduct incident reviews
  • Ensure the closure of all resolved and end-user confirmed Incident records
4

incident manager

  • Handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact for high high value creation.
  • Performed business analysis and Data analysis for proactive reduction in incident count and increasing stability in service operations ensuring high customer satisfaction.
  • Maintaining green SLA’s through best practices and integrating process by CSI programs.
  • Have intermediate hands-on Problem and Change management process by ITIL V4 module. 
5

incident manager

  • Coordinating with all teams for Critical/Major incidents for quick recovery. 
  • Attending weekly call with customers and keep updating all priority incidents of whole week. 
  • Maintaining all KPI’s required for business and continuous improvement.
  • Managing the shift schedule and taking responsible of the transport facilities as per team shifts