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hotel receptionist

  • dealing with bookings;
  • answering incoming calls;
  • completing procedures when guests arrive and leave;
  • choosing rooms and handing out keys;
  • preparing bills and taking payments;
  • taking and passing on messages to guests;
  • dealing with special requests from guests (like booking theatre tickets or storing valuable items);
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hotel receptionist

  • Welcome and entertain guest as they arrived
  • Checking the guest in and out
  • Issuing keys
  • Taking reservations by phone, online or by email
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hotel receptionist

  • Answered telephonic and in-person queries related to hotel services and resolved any issues
  • Processed guests’ check ins and outs
  • Prepared and completed room and restaurant bills
  • Assisted guests’ in storing valuables in secure deposit box
  • Liaised with other departments of hotel
  • Handled payments through cash, checks and credit cards 
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hotel receptionist

  • Provided an outstanding guest service; answered any questions or concern 
  • Operated computer programs and multi-line phone systems 
  • Maintained guest records and book reservations 
  • Performed basic cashier and bookkeeping responsibilities 
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hotel receptionist

  • verify and imprint credit cards for authorization
  • receive and transmit messages for guests
  • retrieve mail, packages and documents such as faxes for guests
  • provide accurate information about local attractions and services
  • manage conference room bookings and scheduling
  • process accurate payment of guest accounts