5 Amazing hotel receptionist Resume Examples (Updated 2023) + Skills & Job Descriptions

hotel receptionist

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hotel receptionist: Resume Samples & Writing Guide

Employment history

Lead Hotel Receptionist, Microsoft Redmond, Washington

August 2014 – Present

Monitor security cameras and report suspicious activity
Maintain records of guest stays and charges
Maintain a clean and organized front desk area

Associate Hotel Receptionist, Amazon Seattle, Washington

January 2014 – July 2014

Process check-outs and handle guest inquiries
Manage reservations, cancellations, and no-shows
Assist with other administrative tasks as needed

Jr. Hotel Receptionist, CVS Health Woonsocket, Rhode Island

January 2013 – December 2013

Monitor security cameras and report suspicious activity
Respond to guest complaints in a professional manner
Process check-outs and handle guest inquiries

Education

University of Florida, Gainesville, Florida

Master of Arts in Accounting, November, 2012

University of Florida, Gainesville, Florida

Bachelor of Arts in Accounting, November, 2008

Skills

Emotional Intelligence

Decision Making

Networking

Teamwork

Risk Management

Quality Assurance

Written Communication

Relationship Management

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Employment history

Senior Hotel Receptionist, Apple Cupertino, California

January 2019 – Present

Maintain records of guest stays and charges
Monitor security cameras and report suspicious activity
Process payments, including cash, credit card, and other forms of payment

Associate Hotel Receptionist, JPMorgan Chase New York, New York

January 2018 – December 2018

Balance cash drawers and account for discrepancies
Process check-outs and handle guest inquiries
Monitor the hotel lobby and ensure a safe and secure environment

Jr. Hotel Receptionist, UnitedHealth Group Minnetonka, Minnesota

July 2017 – January 2018

Monitor security cameras and report suspicious activity
Answer inquiries from guests about hotel services, facilities, and attractions in the area
Provide information about local attractions and services

Education

University of Texas, Austin, Texas

Bachelor of Science in Medical Office Administration, May, 2017

Skills

Communication

Technical

Research

Reporting

Presentation

Social Media

Relationship Management

Quality Assurance

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Employment history

Senior Hotel Receptionist, Apple Cupertino, California

April 2021 – Present

Process payments, including cash, credit card, and other forms of payment
Balance cash drawers and account for discrepancies
Respond to guest complaints in a professional manner

Hotel Receptionist, Walmart Bentonville, Arkansas

November 2019 – March 2021

Maintain a clean and organized front desk area
Manage reservations, cancellations, and no-shows
Ensure compliance with all applicable laws and regulations

Jr. Hotel Receptionist, Walmart Bentonville, Arkansas

May 2018 – October 2019

Process payments, including cash, credit card, and other forms of payment
Greet guests and register them for their stay
Ensure compliance with all applicable laws and regulations

Education

University of Wisconsin, Madison, Wisconsin

Master of Arts in Office Administration, March, 2018

University of Wisconsin, Madison, Wisconsin

Bachelor of Arts in Medical Office Administration, March, 2014

Skills

Communication

Emotional Intelligence

Risk Management

Training

Database Management

Innovation

Data Analysis

Technical

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Employment history

Chief Hotel Receptionist, General Electric Boston, Massachusetts

July 2018 – Present

Answer inquiries from guests about hotel services, facilities, and attractions in the area
Provide information about local attractions and services
Balance cash drawers and account for discrepancies

Associate Hotel Receptionist, General Electric Boston, Massachusetts

January 2017 – June 2018

Manage reservations, cancellations, and no-shows
Maintain records of guest stays and charges
Ensure compliance with all applicable laws and regulations

Jr. Hotel Receptionist, Amazon Seattle, Washington

July 2016 – December 2016

Provide information about local attractions and services
Monitor the hotel lobby and ensure a safe and secure environment
Manage reservations, cancellations, and no-shows

Education

Stanford University, Stanford, California

Master of Arts in Office Administration, May, 2016

Stanford University, Stanford, California

Bachelor of Arts in Business Administration, May, 2012

Skills

Data Analysis

Documentation

Supervisory

Process Improvement

Project Management

Data Analysis

Reporting

Written Communication

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Employment history

Chief Hotel Receptionist, Apple Cupertino, California

July 2020 – Present

Update guest information in the system
Provide information about local attractions and services
Answer inquiries from guests about hotel services, facilities, and attractions in the area

Hotel Receptionist, Walmart Bentonville, Arkansas

July 2019 – June 2020

Manage reservations, cancellations, and no-shows
Maintain a clean and organized front desk area
Balance cash drawers and account for discrepancies

Jr. Hotel Receptionist, JPMorgan Chase New York, New York

January 2019 – June 2019

Monitor the hotel lobby and ensure a safe and secure environment
Process payments, including cash, credit card, and other forms of payment
Manage reservations, cancellations, and no-shows

Education

University of Maryland, College Park, Maryland

Doctor of Accounting, November, 2018

University of Maryland, College Park, Maryland

Bachelor of Arts in Human Resources Management, November, 2014

Skills

Relationship Management.

Attention to Detail

Quality Assurance

Innovation

Quality Assurance

Innovation

Relationship Management

Process Improvement

Use This hotel receptionist Resume Template

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hotel receptionist Job Descriptions; Explained

If you're applying for an hotel receptionist position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

hotel receptionist

Independently keept an organized office
Welcomed guests as they arrived at the hotel
Checking guests in and out, giving keys, taking reservations by telephone or email, preparing bills and processing payments
Provided guests with local information and directions, answer their questions and deal with any complaints

hotel receptionist

Greet and check in guests and take phone calls in a fast-paced environment.
Complete a checklist of duties within a specified period of time whilst also dealing with guests and phone calls.
Communicate with housekeeping and maintenance colleagues to carry out guest’s needs and fix issues.
Effectively handle high-stress situations.
Create bookings, take payments and make changes to reservations and room assignments.
Answer inquiries pertaining to hotel services, travel directions, and make recommendations regarding shopping, dining, and entertainment.

hotel receptionist / front office manager

Registered hotel guests, made reservations,transmitted and received messages
Reviewed and handled guest comments and complaints
Managed front desk operations including cashier, ensuring that policies and procedures were maintained
Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.

hotel receptionist

Dealing with bookings and completing procedures when guests arrive and leave
Handing out keys, preparing bills and taking payments.
Dealing with special requests and answering questions from guests during their entire stay.
Dealing with complaints and problems.

hotel receptionist

Greets and welcome incoming guests to the hotel.
Confirm reservations, explain hotel amenities and shows the rooms.
Handles guests checks-outs and provide assistance for customers with special billing requests.
Calculate and quote charges for services such as long-distance connections like mails and answer phone calls for inquiries, complaints and requests.
Perform clerical duties such as typing, printing and sorting mail.
Arrange transfers from port to hotel and vice versa.

1 2 3

hotel receptionist Job Skills

For an hotel receptionist position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Computer Literacy
Data Analysis
Database Management
Quality Assurance
Troubleshooting
Technical
Project Management
Presentation
Written Communication
Social Media
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Relationship Management
Supervisory
Risk Management
Training
Innovation

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your hotel receptionist Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Employment history

Jr. Hotel Receptionist, CVS Health Woonsocket, Rhode Island

November 2021 – August 2022

Education

Stanford University, Stanford, California

Bachelor of Science in Medical Office Administration, September, 2021

Skills

Self-Motivation

Professionalism

Relationship Management.

Visualization

Social Media

Training

Innovation

Risk Management

Unexplained Year Gaps and Missing Job Experiences are a No-no

Gaps in your resume can prevent recruiters from hiring you if you don't explain them.

Key Insights

It's okay to have gaps in your work experience but always offer a valid explanation instead of just hiding it.
Use the gap to talk about positive attributes or additional skills you've learned.
Be honest and straightforward about the gap and explain it using a professional summary.

How to Optimize Your hotel receptionist Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Professional Summary

A highly organized and detail-oriented Hotel Receptionist with excellent customer service skills. Committed to providing a positive guest experience and ensuring efficient operations.

Employment history

Chief Hotel Receptionist, CVS Health Woonsocket, Rhode Island

October 2009 – Present

Answerr inquieries from guestts aboutt hotel services, facilities, annd attractions in the areaa
Balancce cash drawerrss andd accountt for discrepanciees
Ensurre compliancce with alll applicable laws andd regulationss

Associate Hotel Receptionist, Bank of America Charlotte, North Carolina

March 2009 – September 2009

Proccess payments, includin cash, credit card, an other forms of payments
Update guest informations in the system
Monitor the hotel lobbby and ensure a safe and secure enviroment.

Entry Level Hotel Receptionist, Google Mountain View, California

March 2008 – February 2009

Respond to guest compalints in a profesional manner
Process check-outs and handle guest inquirys
Balance cash drawers and account for discrepencies

Education

University of Illinois, Urbana, Illinois

Master of Science in Accounting, February, 2008

University of Illinois, Urbana, Illinois

Bachelor of Science in Office Administration, February, 2004

Skills

Communication

Process Improvement

Technical

Problem Solving

Database Management

Reporting

Social Media

Presentation

Avoid Spelling Mistakes and Include your Contact Information

Missing contact information prevents recruiters from understanding you're the best fit for the position.

Key Insights

Make sure you're not missing contact information on your resume. That should include your full name, telephone number and email address.
Make sure to use a professional email address as part of your contact information.
Highlight your contact information and double check that everything is accurate to help recruiters get in touch with you.

hotel receptionist Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an hotel receptionist position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Lead Hotel Receptionist
Bank of America
Charlotte, North Carolina

Esteemed Recruitment Team

I am a highly motivated Hotel Receptionist with 10 years of experience in Administrative & Clerical. I am excited to submit my application for the Lead Hotel Receptionist position at Bank of America, where I believe my skills and expertise would be an excellent fit.

Throughout my life, I have been passionate about Office Management and have pursued opportunities to make a difference in this field. My experience in various areas, not just in Administrative & Clerical, has given me the opportunity to develop my skills in Emotional Intelligence and Decision Making, which I am excited to apply to the role at Bank of America. I am eager to work with a team that shares my values and to help your organization achieve its well determined goals.

I cannot stress enough how thrilled I am about the chance to join a team of like-minded individuals who share my values and passion for this amazing field. Thank you for considering my application and I hope for the chance to work together.

With gratitude,
Ted Taylor
715-989-5446
[email protected]

Ted Taylor

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