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help desk technician

  • Provide technical support and troubleshooting services remote and on-site to end-users who need assistance with their computer hardware or software. 
  • Walk customers through problem-solving process.
  • Install computer peripherals for users. 
  • Monitored computer hardware performance on thin clients to ensure 24 x 7 operation of PC management and resources daily 

junior help desk technician

  • Frederick County Public Schools sponsored co-op program to have students working in the community
  • Was selected as the IT intern/help desk associate for James Wood High School after getting A+ and N+ certifications
  • Basic help desk duties such as tickets, remote assistance, and installation of basic software/updates
  • Cable running and hardware installation

help desk technician / intern developer

  • Exchange server to Web Based email migrations
  • Remote Support through: Remote Desktop, ScreenConnect
  • Created shopify landing pages and configured custom features programming within their “.liquid” files
  • Help desk support: phones, hardware, network, software