Help Desk Technician Resume Examples

help desk technician

  • Configured Exchange clients on all desktops for enterprise mails and messaging using outlook.
  •  Performed routine works such as installation / upgrade of network software & hardware peripherals including network printers, plotters, scanners, etc.
  •   Troubleshoot network connectivity problems in daily operations (physical layer interfaces and cabling standards and managed hardware & software problems.
  •  Effectively executed backup operation function.

help desk technician

  • Provide timely solutions to users experiencing issues with software platforms, hardware, printer issues, server & network connectivity issues, and general instruction or guidance on the many utilized services and tools provided by the U.S. Army.
  • Implement and enforce security protocols including firewall configuration, encryption methods such as AES and SHA-256, physical controls, and provide training and guidance on data hygiene.
  • Identify and escalate patterns to potentially wide-scale outages and vulnerabilities, as well as other common software issues before they reach peak spread.
  • Image and maintain computer using Windows Active Directory, Microsoft System Center Configuration Manager, and PXE Boot.
  • Patch and update software, operating system, BIOS/UEFI configurations, and sometimes hardware platforms to minimize security vulnerabilities and maximize machine and user efficiency.
  • Provide thorough, metric-driven results utilizing the tracking platform Remedy while maintaining thorough records with step-by-step instructions on how the issue was resolved.
  • Ensure timely resolution of reported issues, with no issue going unresolved for more than 4 days from the time of its submission.

help desk technician

  • Assist in modifying the intranet 
  • Assist Network admins when needed 
  • Maintain a friendly, professional, goal-focused customer service while interacting with any and all users or members of my team.
  • Refer hardware or software problems to vendors or specialist technicians for service.

help desk technician

  • Provide telephone and in-person support to over 200 end users, troubleshooting, diagnosing, resolving, and documenting hardware, software, and network related technical issues.
  • Create, respond to, escalate, and close tickets.  Track all outstanding tickets, working closely with Tier II Technician to ensure any problems are resolved in timely manner.
  • Document all technical issues.  Highlight steps taken to remediate problems.
  •  Worked with clients both in-store and on-site to install, troubleshoot, and repair technical problems for computer systems, including laptops, desktops, printers, modems, and monitors. 
  • Provided telephone and e-mail technical support follow-up, recommending purchases as required.

help desk technician

  • Provided level 1 and 2 technical support to 150+ user across multiple states.
  • Ensured quick resolution user concerns and escalated more complex issues do higher Management.
  • Installed and maintained various network hardware, software, and computers.
  • Create, update, and distribute appropriate government forms for requests.

help desk technician

  • Demonstrated strengths in rapidly diagnosing, troubleshooting and resolving client issuesDecreased personal tickets response by 36% in first 3 months
  • Adjust and provide adequate user permissions while implementing the concept of least privilege
  • Confer with staff, users, and management to establish requirements for new systems or modifications..
  • Acquisition of MD-101 and MD-102 Microsoft Modern Desktop Administrator and CompTIA Sec+ certifications.

help desk technician

  • Diagnosed and repaired PCs, including hardware componentreplacement.
  • Provided services to employees with technical and IT issues,including desktop, laptops or network services.
  • Installed anti-virus and operating systems.
  • Provide remote support utilizing tools such as Dameware, Windows RDP, and Remote Viewer

help desk technician

  • Setup and use of virtual machines for increase administrative efficiency while properly utilizing available hardware fully
  • Benchmarking newly acquired hardware and making recommendations for acquisition of new devices
  • Provide training to users to further enhance their knowledge and ability to perform their functions more easily and efficiently.
  • Provide remote and field support for Windows Operating Systems from Windows 95 to current, DOS, IBM Lotus Notes and Sametime support, Wordperfect, and all Microsoft Office Suites products.

help desk technician

  • Provided technical computer support, such as configuration, installation and troubleshooting computer hardware and software. 
  • Provided installation, configuration, maintenance and support of printers. 
  • Performed intermediate computer hardware, software and peripheral setups, installations and configurations. (i.e. keyboards, mouse, scanners and disk drivers) 
  • Performed basic installation and configuration of wireless routers. 
  • Provide end-user support to County employees for County-owned PC hardware and County-used software applications, including providing written documentation. 

senior help desk technician

  • Provide help desk support to end-users of QuickBooks CRM software.
  • Document all issues and schedule follow ups for customers with recurring issues.
  • Answer questions about product features and resolve processing issues.
  • Resolve escalated calls from other Help Desk Technicians
  • Complete projects for end-users for custom developed forms
  • Work with developers to resolve outstanding customer issues 
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