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11
front office receptionist
- Greet professionally, register and assign rooms to customers.
- Verify customers’ credit and establish the method of payment, record data to the system in use.
- Answer inquiries about resort services and resolve complaints.
- Arrange telephone answering services, deliver mail and packages, and appointment for resort services.
12
front office receptionist
- Performs clerical and client services tasks required for the greeting, registration, and processing of scheduled and unscheduled clients
- Utilizing customer service skills, answers incoming calls and provides assistance, makes appointments, routes calls as appropriate, or provides information to the caller
- Greeted incoming customers in a professional manner and provided friendly knowledgeable assistance.
- Greeted more than 100+ visitors daily and customers upon arrival.
13
front office receptionist
- Take and edit before and after photos of patients for the doctors website.
- Keep front office/exam rooms stocked and clean.
- Customer Reception in the front office, such as checking in, responding to customer requests and escorting hotel guests
- Concierge service: responsible for serving Korean guest, such as tourist attraction recommendations, booking, limousine service and ensuring customer service satisfaction
14
front office receptionist
- Interview patients to complete insurance and privacy forms.
- Receive insurance co-pay payments and post amounts paid to patient accounts.
- Schedule and confirm patient appointments, check-ups and physician referrals.
- Scan in all orders and results from any test in the patients correct chart.
- Set up lunches with medical reps for doctors to talk about new medication or current ones needed for samples.
15
front office receptionist
- Capable of communicating and motivating colleagues, having a productive team as a result
- Customer complain handling requires performing high EQ and having a positive attitude
- Maintaining a high-level performance even though a long-term shifting rotation
- Achievement – top reception of up-sell constantly for half years
- Achievement – guest recognition and comment card for three months
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