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1
front office agent
- Welcome services on individual guests and groups, such as escorting to/from rooms during arrival/departures.
- Interraction with VIP.
- Upselling services and high value products.
- Use of FRONT OFFICE HMS by Sunset.
- Reservations management .
- Invoicing and check in/out procedures management.
2
front office agent
- Handles room and banquet reservations
- Handles wake up call requests
- Greets, registers, and assigns rooms to arriving guests
- Operates the hotels private branch exchange system
- Contacts housekeeping or maintenance staff when guests report concerns
3
front office agent
- Check in and check out guests
- Assist with payments, bookings to restaurants and spa
- Action guest preferences and assist with guest enquiries
- Liaise with housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accomodate guests’ needs
- Maintain a clean and neat front desk
- Provide information about the hotel, available rooms, rates and amenities
4
front office agent
- Welcome and check-in guests.
- Handling payment and guest information.
- Ensure lobby area is immaculate.
- Liaising with concierge for any special requests from guest.
5
front office agent
- Understanding of hotel reservations software
- Utilization of Microsoft Office
- Ability to work under pressure and at fast-paced enviroments
- Exceptional guest service
- Cash handling expertise
- Sales experience
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