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1

front office agent

  • Welcome services on individual guests and groups, such as escorting to/from rooms during arrival/departures.
  • Interraction with VIP.
  • Upselling services and high value products.
  • Use of FRONT OFFICE HMS by Sunset. 
  • Reservations management .
  • Invoicing and check in/out procedures management. 
2

front office agent

  • Handles room and banquet reservations 
  • Handles wake up call requests
  • Greets, registers, and assigns rooms to arriving guests
  • Operates the hotels private branch exchange system 
  • Contacts housekeeping or maintenance staff when guests report concerns
3

front office agent

  • Check in and check out guests
  • Assist with payments, bookings to restaurants and spa
  • Action guest preferences and assist with guest enquiries 
  • Liaise with housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accomodate guests’ needs
  • Maintain a clean and neat front desk 
  • Provide information about the hotel, available rooms, rates and amenities
4

front office agent

  • Welcome and check-in guests.
  • Handling payment and guest information.
  • Ensure lobby area is immaculate.
  • Liaising with concierge for any special requests from guest.
5

front office agent

  • Understanding of hotel reservations software
  • Utilization of Microsoft Office
  • Ability to work under pressure and at fast-paced enviroments
  • Exceptional guest service
  • Cash handling expertise 
  • Sales experience