Front Office Agent Resume Examples

front office agent

  • Welcome services on individual guests and groups, such as escorting to/from rooms during arrival/departures.
  • Interraction with VIP.
  • Upselling services and high value products.
  • Use of FRONT OFFICE HMS by Sunset. 
  • Reservations management .
  • Invoicing and check in/out procedures management. 

front office agent

  • Handles room and banquet reservations 
  • Handles wake up call requests
  • Greets, registers, and assigns rooms to arriving guests
  • Operates the hotels private branch exchange system 
  • Contacts housekeeping or maintenance staff when guests report concerns

front office agent

  • Check in and check out guests
  • Assist with payments, bookings to restaurants and spa
  • Action guest preferences and assist with guest enquiries 
  • Liaise with housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accomodate guests’ needs
  • Maintain a clean and neat front desk 
  • Provide information about the hotel, available rooms, rates and amenities

front office agent

  • Welcome and check-in guests.
  • Handling payment and guest information.
  • Ensure lobby area is immaculate.
  • Liaising with concierge for any special requests from guest.

front office agent

  • Understanding of hotel reservations software
  • Utilization of Microsoft Office
  • Ability to work under pressure and at fast-paced enviroments
  • Exceptional guest service
  • Cash handling expertise 
  • Sales experience

front office agent

  • Assisted fellow front desk team during busy check in and check out times.
  • Coordinated with the staff to cater to the needs of the guests.
  • Ensured that quality services are maintained for the guests.
  • The property included private apartment as well so organised & assisted tenants with services required.
  • Sort, and route incoming mail & packages for the guests & tenants and prepare outgoing mail.

front office agent

  • Directs call to guest rooms, staff, or departments through the switchboard or PBX system.
  • Receives guest messages and deliver the same to the guest
  • Logs all wake-up call requests and performs wake-up call services.
  • Provides information about hotel services to guests.
  • Knows what action to take when an emergency call is required.
  • Keep records of calls placed and received by all departments and