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front office agent: Resume Samples & Writing Guide

Jonathan Lewis 787 Bayview St., Thomson, GA 30824
jonathan.lewis@inbox.com
700-865-9637

Employment history

Lead Front Office Agent, UnitedHealth Group Minnetonka, Minnesota
September 2019 – Present
  • Handle guest check-ins and check-outs
  • Answer telephone inquiries
  • Maintain and update guest information
Front Office Agent, Google Mountain View, California
March 2018 – August 2019
  • Provide information about services and amenities
  • Monitor and order office supplies as needed
  • Maintain a clean and organized front desk area
Jr. Front Office Agent, Apple Cupertino, California
March 2017 – February 2018
  • Ensure compliance with hotel policies and procedures
  • Manage reservations
  • Maintain a clean and organized front desk area

Education

University of Michigan, Ann Arbor, Michigan
Bachelor of Arts in Business Administration, January, 2017

Skills

Professionalism
Database Management
Emotional Intelligence
Stress Management
Microsoft Office
Office Administration
Copying
Database Management

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Harold Adams 973 Pleasant Valley Drive, Roscoe, NE 69153
adamsharold@aol.com
601-334-0719

Employment history

Entry Level Front Office Agent, Amazon Seattle, Washington
September 2021 – June 2022
  • Resolve guest complaints
  • Manage reservations
  • Provide information about services and amenities

Education

Stanford University, Stanford, California
Master of Arts in Human Resources Management, July, 2021
Stanford University, Stanford, California
Bachelor of Science in Accounting, July, 2017

Skills

Flexibility
Accounting
Technical
Reliability
Customer Service
Receptionist Duties
Faxing
Office Administration
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Charles Nelson 727 Cypress Road, Detmold, MD 21539
nelsoncharles@outlook.com
649-562-8281

Employment history

Lead Front Office Agent, JPMorgan Chase New York, New York
July 2014 – Present
  • Process payments
  • Resolve guest complaints
  • Monitor and order office supplies as needed
Front Office Agent, UnitedHealth Group Minnetonka, Minnesota
July 2013 – June 2014
  • Assist with other duties as assigned
  • Process payments
  • Balance cash drawer and prepare daily reports
Jr. Front Office Agent, Amazon Seattle, Washington
January 2013 – June 2013
  • Balance cash drawer and prepare daily reports
  • Greet and register guests
  • Answer telephone inquiries

Education

University of Michigan, Ann Arbor, Michigan
Master of Science in Accounting, November, 2012
University of Michigan, Ann Arbor, Michigan
Bachelor of Science in Business Administration, November, 2008

Skills

Relationship Management.
Collaboration
Communication
Business Acumen
Scanning
Data Analysis
Data Collection
Copying
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William Adams 222 Park Avenue, Brookfield, MO 64628
adamswilliam@yandex.com
737-478-3321

Professional Summary

 Highly motivated and experienced Front Office Agent with a proven track record of providing excellent customer service and administrative support. Skilled in multitasking, problem solving, and time management to ensure smooth and efficient operations. 

Employment history

Senior Front Office Agent, CVS Health Woonsocket, Rhode Island
July 2011 – Present
  • Provide information about services and amenities
  • Monitor and order office supplies as needed
  • Handle baggage for guests
Associate Front Office Agent, JPMorgan Chase New York, New York
January 2010 – June 2011
  • Assist with other duties as assigned
  • Handle baggage for guests
  • Ensure compliance with hotel policies and procedures
Junior Front Office Agent, Bank of America Charlotte, North Carolina
August 2008 – December 2009
  • Provide information about services and amenities
  • Maintain a clean and organized front desk area
  • Handle guest check-ins and check-outs

Education

University of Maryland, College Park, Maryland
Data Entry, June, 2008

Skills

Process Improvement
Planning
Supervisory
Collaboration
Faxing
Word Processing
Scanning
Filing
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Gordon Martin 485 Parkwood Drive, North Lawrence, OH 44666
martin-gordon@icloud.com
829-968-4134

Employment history

Lead Front Office Agent, Apple Cupertino, California
February 2021 – Present
  • Maintain and update guest information
  • Provide information about services and amenities
  • Ensure compliance with hotel policies and procedures
Associate Front Office Agent, Bank of America Charlotte, North Carolina
February 2020 – January 2021
  • Resolve guest complaints
  • Handle guest check-ins and check-outs
  • Manage reservations
Junior Front Office Agent, JPMorgan Chase New York, New York
February 2019 – January 2020
  • Ensure compliance with hotel policies and procedures
  • Answer telephone inquiries
  • Coordinate with housekeeping, maintenance, and other departments

Education

University of California, Berkeley, California
Bachelor of Arts in Business Administration, December, 2018

Skills

Process Improvement
Interpersonal
Supervisory
Creativity
Faxing
Multi-tasking
Microsoft Office
Database Management
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front office agent Job Descriptions; Explained

If you're applying for an front office agent position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

1

front office agent

  • Welcome services on individual guests and groups, such as escorting to/from rooms during arrival/departures.
  • Interraction with VIP.
  • Upselling services and high value products.
  • Use of FRONT OFFICE HMS by Sunset. 
  • Reservations management .
  • Invoicing and check in/out procedures management. 
2

front office agent

  • Handles room and banquet reservations 
  • Handles wake up call requests
  • Greets, registers, and assigns rooms to arriving guests
  • Operates the hotels private branch exchange system 
  • Contacts housekeeping or maintenance staff when guests report concerns
3

front office agent

  • Check in and check out guests
  • Assist with payments, bookings to restaurants and spa
  • Action guest preferences and assist with guest enquiries 
  • Liaise with housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accomodate guests’ needs
  • Maintain a clean and neat front desk 
  • Provide information about the hotel, available rooms, rates and amenities
4

front office agent

  • Welcome and check-in guests.
  • Handling payment and guest information.
  • Ensure lobby area is immaculate.
  • Liaising with concierge for any special requests from guest.
5

front office agent

  • Understanding of hotel reservations software
  • Utilization of Microsoft Office
  • Ability to work under pressure and at fast-paced enviroments
  • Exceptional guest service
  • Cash handling expertise 
  • Sales experience
1 2

front office agent Job Skills

For an front office agent position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

  • Data Entry
  • Microsoft Office
  • Office Administration
  • Filing
  • Typing
  • Office Management
  • Data Analysis
  • Receptionist Duties
  • Scheduling
  • Spreadsheets
  • Database Management
  • Customer Service
  • Multi-tasking
  • Word Processing
  • Inventory Management
  • Copying
  • Scanning
  • Faxing
  • Data Collection
  • Records Management
  • Email Management

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

  • Communication
  • Interpersonal
  • Leadership
  • Time Management
  • Problem Solving
  • Decision Making
  • Critical Thinking
  • Creativity
  • Adaptability
  • Teamwork
  • Organization
  • Planning
  • Public Speaking
  • Negotiation
  • Conflict Resolution
  • Research
  • Analytical
  • Attention to Detail
  • Self-Motivation
  • Stress Management
  • Collaboration
  • Coaching
  • Mentoring
  • Listening
  • Networking
  • Strategic Thinking
  • Negotiation
  • Emotional Intelligence
  • Adaptability
  • Flexibility
  • Reliability
  • Professionalism
  • Computer Literacy
  • Technical
  • Data Analysis
  • Project Management
  • Customer Service
  • Presentation
  • Written Communication
  • Social Media
  • Troubleshooting
  • Quality Assurance
  • Collaboration
  • Supervisory
  • Risk Management
  • Database Management
  • Training
  • Innovation
  • Documentation
  • Accounting
  • Financial Management
  • Visualization
  • Reporting
  • Business Acumen
  • Process Improvement
  • Documentation
  • Relationship Management.

How to Improve Your front office agent Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Roy Richards 532 Cedarwood Avenue, New Providence, IA 50206
richardsroy@inbox.com
907-334-1024

Employment history

Senior Front Office Agent, Walmart Bentonville, Arkansas
August 2019 – May 2022
  • Resolve guest complaints
  • Handle guest check-ins and check-outs
  • Process payments
Associate Front Office Agent, Amazon Seattle, Washington
August 2018 – July 2019
  • Maintain a clean and organized front desk area
  • Assist with other duties as assigned
  • Monitor and order office supplies as needed
Junior Front Office Agent, Walmart Bentonville, Arkansas
March 2017 – July 2018

    Education

    University of Texas, Austin, Texas
    Master of Science in Business Administration, January, 2017
    University of Texas, Austin, Texas
    Bachelor of Arts in Office Administration, January, 2013

    Skills

    Strategic Thinking
    Emotional Intelligence
    Adaptability
    Data Analysis
    Customer Service
    Office Administration
    Faxing
    Email Management

    Unexplained Year Gaps and Missing Job Experiences are a No-no

    Gaps in your resume can prevent recruiters from hiring you if you don't explain them.

    Key Insights
    • It's okay to have gaps in your work experience but always offer a valid explanation instead of just hiding it.
    • Use the gap to talk about positive attributes or additional skills you've learned.
    • Be honest and straightforward about the gap and explain it using a professional summary.

    How to Optimize Your front office agent Resume

    Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

    Ben Wilson 238 River Road, Elyria, NE 68837

    Professional Summary

     A highly organized and detail-oriented professional with experience in the administrative and clerical field. Proven track record of providing excellent customer service as a Front Office Agent. 

    Employment history

    Chief Front Office Agent, Amazon Seattle, Washington
    June 2013 – Present
    • Handel guest check-ins and check-outs
    • Handel baggage for guests
    • Manage reservashuns
    Front Office Agent, UnitedHealth Group Minnetonka, Minnesota
    December 2011 – May 2013
    • Handel baggages for guest's
    • Co-ordinate with housekeeping, maintenence, and other deparments
    • Manage reservasions
    Entry Level Front Office Agent, Apple Cupertino, California
    July 2010 – November 2011
    • Maintain a clean and organiseded front desk area
    • Balance cash drawer, and prepare daily report's
    • Answer telephone inquirie's

    Education

    University of California, Berkeley, California
    Doctor of Human Resources Management, May, 2010
    University of California, Berkeley, California
    Bachelor of Arts in Medical Office Administration, May, 2006

    Skills

    Adaptability
    Mentoring
    Networking
    Accounting
    Inventory Management
    Customer Service
    Receptionist Duties
    Scheduling

    Avoid Spelling Mistakes and Include your Contact Information

    Missing contact information prevents recruiters from understanding you're the best fit for the position.

    Key Insights
    • Make sure you're not missing contact information on your resume. That should include your full name, telephone number and email address.
    • Make sure to use a professional email address as part of your contact information.
    • Highlight your contact information and double check that everything is accurate to help recruiters get in touch with you.

    front office agent Cover Letter Example

    A cover letter can be a valuable addition to your job application when applying for an front office agent position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.



    Jonathan
    Lewis     jonathan.lewis@inbox.com
    700-865-9637
    787 Bayview St., Thomson, GA
    30824

    Lead Front Office Agent
    Google
    Mountain View, California

    Greetings Google Hiring Team


    I am a passionate Front Office Agent with 6 years of experience in Administrative & Clerical. I am excited to submit my application for the Lead Front Office Agent position at Google, where I believe my skills and expertise would be a great asset to your team.


    Growing up, I always had a fascination with Event Planning. As I pursued my education and gained experience in this field, I realized that this was where I could make the most impact. I have had the opportunity to work on things throughout my career like personal projects and voluntary work, which have developed in me a deep understanding of the challenges and opportunities in this field. I am excited to bring my passion and expertise to the role at and help your organization achieve its goals.


    Thank you for considering my application for the Lead Front Office Agent role at your organization. I am dedicated to continuous improvement, and elated about the opportunity to join your team and work towards achieving our shared goals together.


    Respectfully,
    Jonathan Lewis
    700-865-9637
    jonathan.lewis@inbox.com

    Jonathan Lewis






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