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1

front desk representative

  • Welcoming visitors by greeting them, in person or on the telephone.
  • Resolving customers complaints.
  • Answered customers’ questions and addressed problems and complaints in person and via phone. 
  • Opened and closed the store, which included counting cash drawers and making bank deposits. 
2

front desk representative, guest relations officer cum supervisor

  • Welcoming guests, checking them in and out, preparation of a customer requests, examining the readiness of the rooms and helping the guests in reserving the rooms. Occasional equipment check in the hotel.  
  • Rendering assistance to the hotel visitors. Reporting to the hotel management at the end of a shift regarding issues took place during the shift. 
  • Knowledge about all VIPs in-house, Hotel functions and special events. Prepares Welcome letters/amenities to all guests/ Updates guest history profile.
  • Responsible for assigning specific tasks to Guest Relations Officer relative to ESPRESSO, emergency processes and procedures, VIP arrivals until their departure, Guest Comments, Show Around, Events, handling administration within guest relations department.
3

front desk representative / concierge agent

  • Front desk customer service agent / Concierge 
  • Enrolled and checked in new clients  
  • Taking phone calls on a multi-line phone
  • Signing up new members 
4

front desk representative

  • Posted room charges such as food, liquor and telephone calls based on individual customer actions
  • Monitored reservations to track incoming parties and special events
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Balanced accounts and conducted nightly audits to keep bookkeeping current
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues
  • Managed all front desk operations for busy high-volume hotel 
5

front desk representative

  • Top duty is to keep our standard of being the #1 3 Star hotel in the country. 
  • Took reservations  and assisted guests with general services.
  • Ensured that all wake up calls are handled promptly and properly.Concentrated on cleanness and neatness of desk and office areas.
  • Contact housekeeping or maintenance staff when guests report problems.Available any time for guests to deal with their problems and complaints