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front desk officer

  • Greet, register, and assign rooms to guests of the hotel.
  • Collect information needed by the hotel staff
  • Responsible for ordering tokens for guests such as complimentary flowers and wine
  •  Sorted and racked incoming emails
  • Prepared documents and business forms required by the government for compliance
  • Prepared agendas in staff meeting, wrote minutes and circulated these and other concerns to the staff
  •  Ran errands and delivered messages
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front desk officer (probation)

  • Manage registration process
  • Handle guest check in & out
  • Manage accurate accounting of all rooms
  • Refer guests to appropriate department to resolve complaints/provide suggestions
  • Compute bills & collect payments
  • Contact housekeeping & maintenance department when a problem is reported
  • Balance cash float, nets & credit cards at the end of shifts
8

front desk officer

  • Establish and maintain relationships with individual or hotel guest  or provide assistance with problems these customers/guest may encounter.
  • Plan, direct, or coordinate the activities of workers everyday so as to achieve costumer satisfaction.
  • To answer every phone call and assist every guest in everything that they need.
  • Ability to work under pressure and manage and resolve guest issues or complaints
9

front desk officer

  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants., answering phones, handling company inquiries, and sorting and distributing mail. 
  •  Date-stamp, sort, and rack incoming mail and messages. Responsible for handling front office reception and administration duties, including greeting guests.
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants. 
  • Direct experience with maintaining reservation system, room assignment and processing hotel documents
10

front desk officer

  • Prepare Passenger’s Advance Manifest prior to boarding.
  • Responsible for issuance of room keys to First Class Passengers during boarding.
  • Responsible for upgrading of accommodations of passengers on board.
  • Perform duties at the Front Office.
  • Responsible for registration of all First Class Passengers.
  • Responsible for preparing Voyage Reports.
  • Responsible for survey tabulation every voyage.