- Worked as customer care associate in Men’s Formal department.
- Handled customer queries and grievances.
- Responsible for loyalty program First Citizen.
- Worked as back-up cashier.
- Well versed with MMS (Merchandise Management System) to extract reports
- Responsible for maintaining Daily Global Count of entire Dpt. And discussion with Department Manager for any uneven variance.
- Handled outward of the stock after EOSS and communication with RBI to avoid delay
- Take care of 100% customer services and satisfaction
- Support my department to get a decent growth
- A handling the area of 4500 sq feet. Ensure the visual merchandising the department look neat and clean at all the time for the customers
- Manage the team of 6 employees. From induction to development training programs (acting as ADM)
- Actively implement marketing activities for the store. Conducting demo shows for the customers
- Keeping the store clean & presentable for trading.
- Ensuring the shop floor is correctly replenished at all times.
- Ensuring the correct display, cleanliness and tidiness of merchandise and promotions
- Showing an interest in every customer’s needs
- Resolving customer complaints in a sensitive & polite manner.
- Accepting stock deliveries and then processing them.
- Recommending additional products to customers