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customer support specialist

  • Responsible for handling all POS problem calls from merchants and distributors. Troubleshot POS systems that were down and provided phone assistance to merchants to get POS systems back on-line.
  • Provided ongoing support via phone and email to merchant base regarding billing, pricing, system errors, and overall transaction processing inquires
  • Resolved incoming client inquiries through verbal and written communication
  • Used tact and diplomacy to navigate difficult situations and turn them into opportunities for superior customer service

customer support specialist (technical support)

  • Identified the root cause of the client’s system issues, used system analysis and testing techniques to solve moderately complex application or system issues.
  • Contributed to and actively promoted selfservice resources (knowledgebase, communities, etc) to the customers.
  • Provided an extraordinary customer experience by handling inquiries through various communication channels (chat,social media, communities, phone, etc).
  • Identified additional opportunities for Sage solutions to benefit the customer’s business needs.
  • Documented each customer contact using contact tracking systems in a clear, concise, and understandable format.
  • Worked collaboratively and effectively within a team of peers and maintained a positive, constructive attitude in the workplace.
  • Stayed current on technical and business knowledge in all assigned applications, as well as support processes and procedures.

customer support specialist

  • Maximized revenue by proactively building and managing key customer relationships, further illustrating communication and problem-solving abilities.
  • Demonstrated strong marketing skills in advertising a diverse range of current promotions.
  • Applied organizational skills and sharp attention to detail in evaluating and reconciling drawers to ensure accurate cash levels and processing bank deposits.
  • Trained, mentored, and motivated team members and new hires, with a strong focus on optimizing productivity and performance. 

customer support specialist

  •  To deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email) 
  • Understand and deliver business strategies and improve customer services through the execution of self-service 
  • Process orders from incoming customers via phone and email
  • Assist with Accounting by answering questions about account balances and credits

customer support specialist

  • Provides information to potential and existing clients about current available services offered and such benefits 
  • Monitors payment transactions and works with both Paypal and bitcoin to resolve disputes 
  • Obtains and examines all relevant information to assess validity of complaints and to determine possible causes, such as bugs in our systems or update errors.
  • Consults with management and developers to limit potential system errors, and to maintain service standards