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21
customer support specialist
- Responsible for handling all POS problem calls from merchants and distributors. Troubleshot POS systems that were down and provided phone assistance to merchants to get POS systems back on-line.
- Provided ongoing support via phone and email to merchant base regarding billing, pricing, system errors, and overall transaction processing inquires
- Resolved incoming client inquiries through verbal and written communication
- Used tact and diplomacy to navigate difficult situations and turn them into opportunities for superior customer service
22
customer support specialist (technical support)
- Identified the root cause of the client’s system issues, used system analysis and testing techniques to solve moderately complex application or system issues.
- Contributed to and actively promoted selfservice resources (knowledgebase, communities, etc) to the customers.
- Provided an extraordinary customer experience by handling inquiries through various communication channels (chat,social media, communities, phone, etc).
- Identified additional opportunities for Sage solutions to benefit the customer’s business needs.
- Documented each customer contact using contact tracking systems in a clear, concise, and understandable format.
- Worked collaboratively and effectively within a team of peers and maintained a positive, constructive attitude in the workplace.
- Stayed current on technical and business knowledge in all assigned applications, as well as support processes and procedures.
23
customer support specialist
- Maximized revenue by proactively building and managing key customer relationships, further illustrating communication and problem-solving abilities.
- Demonstrated strong marketing skills in advertising a diverse range of current promotions.
- Applied organizational skills and sharp attention to detail in evaluating and reconciling drawers to ensure accurate cash levels and processing bank deposits.
- Trained, mentored, and motivated team members and new hires, with a strong focus on optimizing productivity and performance.
24
customer support specialist
- To deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email)
- Understand and deliver business strategies and improve customer services through the execution of self-service
- Process orders from incoming customers via phone and email
- Assist with Accounting by answering questions about account balances and credits
25
customer support specialist
- Provides information to potential and existing clients about current available services offered and such benefits
- Monitors payment transactions and works with both Paypal and bitcoin to resolve disputes
- Obtains and examines all relevant information to assess validity of complaints and to determine possible causes, such as bugs in our systems or update errors.
- Consults with management and developers to limit potential system errors, and to maintain service standards
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