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customer support executive

  • Providing technical support over the phone to IT users.
  • Ensuring compliance with the customer’s SLA and KPI.
  • Fibre Service troubleshooting and operations within dedicated clusters.
  • Escalation of Incident and fault case and periodic job delegation.
  • Assist with placement of orders, refunds, or exchanges equipment.
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customer support executive

  • Identify case issues and evidence needed, based on customer’s complaint.
  • Check with the hotel where cx booked , or with the car agency, flight and with the activities booked by the cx .
  • Resolve the issues accordingly and sometimes as a goodwill gesture  issue coupon to the cx for there next  booking.
  • Keep a record of the issues and where required make a follow up.
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customer support executive

  • Worked as customer support executive and gained knowledge about customer handling method.
  • Call handling with customers and give troubleshooting for their network problems. 
  • Then politely told answer for their queries.
  • Then keep time management for each call.
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customer support executive

  • Supervising the check in process to make sure that correct procedures are being followed.
  • Handling escalated issues during irregular operations and cancellations.
  • leading internationals operations team since 1 year.
  • Coordinating with Immigration and Custom officials for international flight clearance.  
  • preparing inbound and outbound manifest for international flights.
  • Allocating staff to jobs on a operational requirement basis.
  • Making sure that passenger and baggage flows are maintained.
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customer support executive

  • Supervise the handling of lost, damaged or misdirected property on behalf of airlines.
  • Provide assistance to passengers with special needs, such as disabled and elderly passengers, and children who are about to travel unaccompanied by an adult.
  • Help passengers who are facing delays, including arranging refreshments, meals and accommodation.
  • Attending meetings with other department, such as customs and Immigration to keep records and write reports.