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customer support executive (h2)

  • Gained experience in the call center (outbound).
  • Responding to the customers via calls for the new connection.
  • Providing required information for the customer & guiding them for the new connection.
  • Informing the best offers and also suitable plans to the existing customers.
  • Getting the feedback from the customers after the activation of connection.
  • Maintaining the daily based production report and reporting to the team lead. 

customer support executive

  •  Prepare quotation, delivery order and invoice for customers
  • Handle incoming orders and ensure meet customer’s requirements
  • Control,manage and monitor on daily production 
  • Maintain and control records and documents in system
  • Coordinate and follow up with QA/QC on products’ quality

customer support executive

  • Identified and evaluated opportunities improving the process and customer experience.
  • Analyzed customer needs and made arrangements adhering to company policies.
  • Handled escalated and upset calls maintained and updated the outbound call reports.
  •  Shared best practices and knowledge with colleagues and teams helping achieve the targets.
  •  Overcame clients objections/rejections to company products and conveyed them.
  • Answered calls professionally providing complete information about products, take/order cancels or obtain details about complaints.
  • Followed up ensuring relevant actions were taken on clients complaints.

customer support executive / sales verifier

  • Create a systematic evaluation of sales call if sales specialist spiels are in line with the rules and regulations of the company
  • Prepares daily, weekly and monthly reports related to quality assurance monitoring
  • Provides timely feedback and counseling to avoid violations and process lapses
  • Validates quality processes by establishing operational specifications and quality attributes
  • Builds efficient use of tools required in reaching benchmarks of performance monitoring
  • Identify areas that need improvement related to sales call performance

customer support executive

  • Listen to customer requests, referring to Orders and delivery issues  and provide telephone information.
  • Also leading IT issues in day to day operations
  • Leading Referral programs to retention customer.
  • Keep records of calls,mails,refunds and many other daily tasks.