Customer Success Manager Resume Examples

customer success manager

  • Develop and maintain strategic relationship with clients
  • Upsell photoshoot packages
  • Create and present quarterly business reviews for clients
  • Proactively manage client expectations and issues
  • Analyze data using Looker
  • Utilize Salesforce to update client accounts
  • Coordinate with other teams to ensure delivery and client success

customer success manager

  • Own overall relationship with assigned account, which include: increasing adoption, ensuring retention, and satisfaction
  • Establish a trusted/strategic adviser relationship with each assigned account and drive continued value of our products and services
  • Develop, prepare, and nurture customers for advocacy
  • Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving highest adoption
  • Work to identify and/or develop upsell opportunities
  • Advocate customer needs/issues cross-departmentally
  • Manage account escalations.

customer success manager

  • Establish customer support practices
  • Provide technical and product support
  • Supervise employees
  • Work with customer retention and satisfaction
  • Ensure work was done to clients specifications

customer success manager

  •  Onboarding the business users on the platform and enabling them by training them on the product.
  • Reviewing the on-going usage at the client’s end and consult them on using the best practices of the industry.
  • Creating a value-based relationship with our existing customer’s post-sales.
  •  Securing and validating renewal orders, driving maximum renewal & up-selling from the install base. Engaging the client base as required, with the supporting functional teams to resolve issues raised by customers.
  • To build strong, trust-based relationships with business partners inside and outside the organisation, and to leveraging all available resources to support the business process of renewals.
  • To research & find opportunities for expansion.
  • Being a Subject Matter Expert on assigned products and services 

customer success manager

  • Proactively identified new workloads and expansion opportunities in each account to drive value both for the customer and the company.
  • Built, maintained and leverage strong relationships with BDMs and ITDMs, within each customer profile, to influence solution adoption, create strong support for new opportunities and create motivated customer advocates.
  • Built/maintained rapid channels of communication to customers in case of online service 
  • Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.related issues and events. 

customer success manager

  • Facilitate outbound care for new ShareFile SMB accounts.
  • Consult with clients to uncover the best practices for ShareFile within their unique workflows.
  • Host virtual webinars, one-on-one training sessions, and technical support to clients.
  • Meet weekly and monthly goals for client satisfaction, outreach efficiency, and care quality.
  • Collaborate with Engineering and PM for product improvement.
  • Advocate for the customer in interdepartmental projects.
  • Directly assist with customer with customized tool usage, such as scripting.

customer success manager

  • Manage approximately 80 clients across the E-commerce industry. 
  • Responsible for creation, implementation, and execution of over 40 new custom campaigns per month. 
  • Closely work with CEO to create and maintain client success best practices. 
  • Lead all aspects of customer on-boarding and implementation.
  • Worked with internal resources including graphic design, development, and sales.
  • Measure and oversee all aspects of campaign strategy.

customer success manager

  • Deployed and optimized custom hardware and software to over 50 businesses in the LA and SF area.
  • Trained and supported 100’s of employees on software usage. 
  • Project Managed implementation plans for the CS team resulting in a decrease of deployment times by over 75% from two weeks to 3 days. 
  • Primary Technical resource for onsite hardware deployments – Configuring TCP/IP, Domains, and Network Equipment.
  • QA test software for bugs and feature enhancement based on knowledge of customer usage.

customer success manager

  • Ease customer adoption of additional Kony capabilities to increase value 
  • Managed a portfolio of $1M ARR in India and SEA and meet business targets for key clients across multiple domains like Payments, Media, Telecom, Travel and E-Commerce
  • Worked closely with a major Payments app on devising and implementing a cross-channel engagement strategy to increase monthly transactions on their app by 20%.
  • Involved in strategizing and implementing the user engagement activities for a major media company which helped increase their subscription rate by 10% and music streams by 20%.

customer success manager

  • Customer Services Process Management 
  • Own entire customer experience journey from on-boarding to renewal
  • Design and implement a customer satisfaction program 
  • Define the subscription renewal process and metrics 
  • Take ownership of the customer support function and process 
  • Tailor processes to balance standardization and on-the-ground practicality 
  • Manage all customer communication