Not in love with this template? Browse our full library of resume templates

Build your resume in 15 minutes

Use professional field-tested resume templates that follow the exact resume rules employers look for.
1

customer success manager

  • Develop and maintain strategic relationship with clients
  • Upsell photoshoot packages
  • Create and present quarterly business reviews for clients
  • Proactively manage client expectations and issues
  • Analyze data using Looker
  • Utilize Salesforce to update client accounts
  • Coordinate with other teams to ensure delivery and client success
2

customer success manager

  • Own overall relationship with assigned account, which include: increasing adoption, ensuring retention, and satisfaction
  • Establish a trusted/strategic adviser relationship with each assigned account and drive continued value of our products and services
  • Develop, prepare, and nurture customers for advocacy
  • Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving highest adoption
  • Work to identify and/or develop upsell opportunities
  • Advocate customer needs/issues cross-departmentally
  • Manage account escalations.
3

customer success manager

  • Establish customer support practices
  • Provide technical and product support
  • Supervise employees
  • Work with customer retention and satisfaction
  • Ensure work was done to clients specifications
4

customer success manager

  •  Onboarding the business users on the platform and enabling them by training them on the product.
  • Reviewing the on-going usage at the client’s end and consult them on using the best practices of the industry.
  • Creating a value-based relationship with our existing customer’s post-sales.
  •  Securing and validating renewal orders, driving maximum renewal & up-selling from the install base. Engaging the client base as required, with the supporting functional teams to resolve issues raised by customers.
  • To build strong, trust-based relationships with business partners inside and outside the organisation, and to leveraging all available resources to support the business process of renewals.
  • To research & find opportunities for expansion.
  • Being a Subject Matter Expert on assigned products and services 
5

customer success manager

  • Proactively identified new workloads and expansion opportunities in each account to drive value both for the customer and the company.
  • Built, maintained and leverage strong relationships with BDMs and ITDMs, within each customer profile, to influence solution adoption, create strong support for new opportunities and create motivated customer advocates.
  • Built/maintained rapid channels of communication to customers in case of online service 
  • Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.related issues and events.