Customer Service Trainer Resume Examples

customer service trainer

  •  Training employees on product knowledge 
  • Processing and shipping customer packages 
  • Head of the Bridal Registry Program
  • Conducting store closing procedures

customer service trainer, livelihood

  • Working for The Nudge foundation as Livelihood Trainer (CS).
  • Handled 7 Batches and graduated and placed 
  • Received award for 5 times for the best Customer service Trainer and 1 time for best Mentor 
  • Students whom I trained got placed in different organisation. Axis Service, HDB Financial Service, Grass route, Cinepolis etc.
  • Conduct regular Call Simulation and do practice on Inbound and Outbound Calls

customer service trainer

  • Create customized Customer service training material.
  • Train customer service representatives in dubai and Cairo,Egypt offices.
  • Observe and evaluate the performance of employees.
  • Select and schedule training times to ensure maximum attendance.
  • Conduct regular coaching sessions with representatives and supervisors to identify weak points and work on improving their performance.

customer service trainer

  • Customer Experience Training
  • Onboarding and Culture Orientation
  • Product Knowledge Education
  • Quality Assurance & Development