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customer service supervisor

  • Investigate customer’s problems and find solutions that can’t be resolved by agents,
  • Train agents on how to adequately address problems via telephone or email,
  • Monitor all agents in the Call Center and Redemption Centers in the stores also with weekly store visits,
  • Supervise customer service managerial staff,prepare assessments and evaluation forms for new agents,
  • Responsible for opening Call Center when I’m on morning shifts,
  • Keep abreast of new company products and services,Extensive knowledge of the casino and customer backends and all systems,
  • Work with management on customer service initiatives.

customer service supervisor

  • I work at the customer service desk
  • Manage the front end
  • Monitoring the team’s performance
  • Helping with training and development
  • Handles complaints
  • Counts cash office and does bank deposits.

senior customer service supervisor

  • Directed team of 11 full-time employees.
  • Supervised customer service team in Sydney while prepping full-time Supervisor to take over duties. 
  • Identified issues with proactive approach and resolved or escalated problems.  
  • Led customer product implementation projects and conducted training. 
  • Set and managed schedules to give proper coverage to required areas and meet customer service demands.  
  • Built, managed and coached in-sourced and outsourced team, implementing training programs to improve efficiency and productivity.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.  

customer service supervisor

  • Resolve customer complaints or answer customers’ questions regarding policies and procedures. This was both over the phone and in person. 
  • Expedite customer’s wait time in line.
  • Make returns, refunds and exchanges.
  • Handled bulk orders for schools, hotels and small businesses. 
  • Multitask all the above and provide excellent customer service!

customer service supervisor

  • Supervise the work of customer service employees to ensure adherence to quality standards and proper procedures, correcting errors or problems.
  • Review records or reports pertaining to activities such as production to monitor work activities, or evaluate performance.
  • Count out registers and safe at the end of the night. Also familiar with opening safe counts and deposit counts.
  • Monitored employee performance and provided coaching and constructive guidance to address areas of concern.