Customer Service Supervisor Resume Examples

customer service supervisor

  • Investigate customer’s problems and find solutions that can’t be resolved by agents,
  • Train agents on how to adequately address problems via telephone or email,
  • Monitor all agents in the Call Center and Redemption Centers in the stores also with weekly store visits,
  • Supervise customer service managerial staff,prepare assessments and evaluation forms for new agents,
  • Responsible for opening Call Center when I’m on morning shifts,
  • Keep abreast of new company products and services,Extensive knowledge of the casino and customer backends and all systems,
  • Work with management on customer service initiatives.

customer service supervisor

  • I work at the customer service desk
  • Manage the front end
  • Monitoring the team’s performance
  • Helping with training and development
  • Handles complaints
  • Counts cash office and does bank deposits.

senior customer service supervisor

  • Directed team of 11 full-time employees.
  • Supervised customer service team in Sydney while prepping full-time Supervisor to take over duties. 
  • Identified issues with proactive approach and resolved or escalated problems.  
  • Led customer product implementation projects and conducted training. 
  • Set and managed schedules to give proper coverage to required areas and meet customer service demands.  
  • Built, managed and coached in-sourced and outsourced team, implementing training programs to improve efficiency and productivity.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.  

customer service supervisor

  • Resolve customer complaints or answer customers’ questions regarding policies and procedures. This was both over the phone and in person. 
  • Expedite customer’s wait time in line.
  • Make returns, refunds and exchanges.
  • Handled bulk orders for schools, hotels and small businesses. 
  • Multitask all the above and provide excellent customer service!

customer service supervisor

  • Supervise the work of customer service employees to ensure adherence to quality standards and proper procedures, correcting errors or problems.
  • Review records or reports pertaining to activities such as production to monitor work activities, or evaluate performance.
  • Count out registers and safe at the end of the night. Also familiar with opening safe counts and deposit counts.
  • Monitored employee performance and provided coaching and constructive guidance to address areas of concern. 

customer service supervisor

  • Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention. 
  • Introduced team contests and goals to enhance productivity and improve employee morale. 
  • Identified individual employee’s unique work styles and adapted management methods. 
  • Held one-on-one coaching sessions with each employee two times per  month. 

customer service supervisor

  • Greeting all customers.
  • Answering and multitasking with different phone calls.
  • Cash handling and depositing money. 
  • Maintained records on attendance and participation.  

customer service supervisor

  • Supervise day to day customer service operations to provide staff with guidance & drive productivity.
  • Assessed and Authenicated customer exchanges, voids, and returns.
  • Inventory Audits
  • Manage task delegation for team
  • Maintain effective supply levels by counting food and dry goods.
  • Implemented ambitious customer satisfaction goals, and better-enabled customer service staff members to effectively meet them.
  • Has access to all safes in store, handles all cash and store funds, corrects till and safe discrepancies , prepare bank deposits, and complete change orders.

customer service supervisor

  • Monitored employee progress and gave feedback to management and additional training requirements. 
  • Conducted evaluations and observed employee performance to identify areas of needed improvement.  
  • Provided team with coaching and direction. 
  • Set up and managed team meetings. 

customer service supervisor

  • listen to customer requests and resolve customer complaints
  • provide guidance to employers with resolving problems or correcting errors
  • ensure work schedules are being followed
  • communicate with managers to resolve issues
  • monitor inventory levels and cash in the registers