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1
customer service supervisor
- Investigate customer’s problems and find solutions that can’t be resolved by agents,
- Train agents on how to adequately address problems via telephone or email,
- Monitor all agents in the Call Center and Redemption Centers in the stores also with weekly store visits,
- Supervise customer service managerial staff,prepare assessments and evaluation forms for new agents,
- Responsible for opening Call Center when I’m on morning shifts,
- Keep abreast of new company products and services,Extensive knowledge of the casino and customer backends and all systems,
- Work with management on customer service initiatives.
2
customer service supervisor
- I work at the customer service desk
- Manage the front end
- Monitoring the team’s performance
- Helping with training and development
- Handles complaints
- Counts cash office and does bank deposits.
3
senior customer service supervisor
- Directed team of 11 full-time employees.
- Supervised customer service team in Sydney while prepping full-time Supervisor to take over duties.
- Identified issues with proactive approach and resolved or escalated problems.
- Led customer product implementation projects and conducted training.
- Set and managed schedules to give proper coverage to required areas and meet customer service demands.
- Built, managed and coached in-sourced and outsourced team, implementing training programs to improve efficiency and productivity.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
4
customer service supervisor
- Resolve customer complaints or answer customers’ questions regarding policies and procedures. This was both over the phone and in person.
- Expedite customer’s wait time in line.
- Make returns, refunds and exchanges.
- Handled bulk orders for schools, hotels and small businesses.
- Multitask all the above and provide excellent customer service!
5
customer service supervisor
- Supervise the work of customer service employees to ensure adherence to quality standards and proper procedures, correcting errors or problems.
- Review records or reports pertaining to activities such as production to monitor work activities, or evaluate performance.
- Count out registers and safe at the end of the night. Also familiar with opening safe counts and deposit counts.
- Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
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