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senior customer service specialist

  • Receive calls from mobile customers in Australia
  • Perform billing analysis
  • Maintain good and positive customer feedback
  • Provide initial/basic troubleshooting
  • Maintain100% Customer Satisfaction
  • Handle supervisor calls
  • Account analysis based on disputes and provide necessary adjustments

customer service specialist

  • Communicate Regularly with customers to identify needs and solve problems
  • Reduced Material Needed for jobs by efficiently preparing print files
  • Assist and guide employees on finishing methods as requested by clients
  • Provides 100% Resolution 

customer service specialist

  • Examine, evaluate, and process loan applications.
  • Handle customer complaints and take appropriate action to resolve them. 
  • Plan, direct and coordinate the activities of workers within the branch.
  • Cash management.
  • Create a positive branch atmosphere.
  • Provide on-the-job training.

customer service specialist / floor specialist

  • Provided accurate and appropriate information in response to customer inquiries. 
  • Made responsible procedure exceptions to accommodate unusual customer requests. 
  • Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. 
  • Built customer loyalty by placing follow-up calls for customers who reported product issues. 
  • Resolved customer questions, issues and complaints. 
  • Assisted coworkers with escalated calls. 

junior customer service specialist

  • telephone call handling in incoming traffic with the highest standards
  • accepting applications submitted by customers
  • registering connections with clients in various IT systems
  • providing information in the field of, among others tariffs, price lists, products and promotions
  • e-mail customer service