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customer service specialist

  • Processing customer transactions including withdrawals, deposits and foreign currency.
  • Identifying opportunities for customers through quality conversations and then referring to other specialists if required
  • Educating customers on electronic banking including internet and telephone services.
  • Opening of new accounts including transaction, savings and term deposits.
  • Resolving customers complaints and concerns in a timely and efficient manner.
  • General administrative duties including responding to written correspondence received at the branch.
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customer service specialist

  • Installation of IT equipment including computers, printers, scanners and other equipment.
  • Helping Institution staff in the use of IT devices, applications and databases.
  • Performing other activities in order to offer all personnel easy access to IT systems.
  • Installation of computers with operating systems Windows, Office and other software.
  • Taking care of maintaining the records.
  • Performing other duties required from to time by the supervisor.
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customer service specialist

  •  Assisting customers online as well as offline 
  •  Explaining the products 
  •  Suggesting best suited products as per customer requirements 
  •  Post follow up with customers 
  •  Pre-sales follow up with customers 
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customer service specialist

  • Provided customer service on a daily basis.
  • Worked both front and backroom operations.
  • Front was working the register, helping guests, and tidying up the displays.
  • Backroom involved unloading trucks, unpacking merchandise, and handling returns and defects.
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customer service specialist

  • Handled customer’s billing inquiries over the phone. 
  • Handled customer’s complaints.
  • Provided assistance technically regarding customer’s services 
  • Offers products that can provide long term resolution for customer’s problems and needs.