Customer Service Specialist Resume Examples

senior customer service specialist

  • Receive calls from mobile customers in Australia
  • Perform billing analysis
  • Maintain good and positive customer feedback
  • Provide initial/basic troubleshooting
  • Maintain100% Customer Satisfaction
  • Handle supervisor calls
  • Account analysis based on disputes and provide necessary adjustments

customer service specialist

  • Communicate Regularly with customers to identify needs and solve problems
  • Reduced Material Needed for jobs by efficiently preparing print files
  • Assist and guide employees on finishing methods as requested by clients
  • Provides 100% Resolution 

customer service specialist

  • Examine, evaluate, and process loan applications.
  • Handle customer complaints and take appropriate action to resolve them. 
  • Plan, direct and coordinate the activities of workers within the branch.
  • Cash management.
  • Create a positive branch atmosphere.
  • Provide on-the-job training.

customer service specialist / floor specialist

  • Provided accurate and appropriate information in response to customer inquiries. 
  • Made responsible procedure exceptions to accommodate unusual customer requests. 
  • Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. 
  • Built customer loyalty by placing follow-up calls for customers who reported product issues. 
  • Resolved customer questions, issues and complaints. 
  • Assisted coworkers with escalated calls. 

junior customer service specialist

  • telephone call handling in incoming traffic with the highest standards
  • accepting applications submitted by customers
  • registering connections with clients in various IT systems
  • providing information in the field of, among others tariffs, price lists, products and promotions
  • e-mail customer service

customer service specialist

  • Edit WordPress websites (basic) 
  • Ability to work within GSuite and other software needed for the business operation
  • Customer Service – emailing customers and working with the team to get issues fixed 
  • Open Case and provide resolutions

customer service specialist

  • Flex as coverage between Checkout, Store Pickup and Customer Service as necessary Accountable for driving positive NPS results at Checkout, Store Pickup and Customer Service.
  • Maintain professional communication with customers and peers while using cross-functional company resources and tools.
  • Engage customers using soft skills while solving issues, providing end-to-end solutions with fast and accurate processing of transactions.
  • Educate and provides specific information based on customers concern and or needs

customer service specialist

  • Use computers to produce signage. and/or damage of stock or stock equipment.
  • Confer with coworkers to get information about order details or problems that occur.
  • Assist and answer customer questions and/or concerns
  • Perform an outbound call to provide a resolution if necessary

customer service specialist

  • Keeping the checkout area clean and properly stocked (with product and resources)
  • Staying knowledgeable about the financing, savings, and rewards programs
  • Working with money (ie credit cards, bills, coins, checks)
  • Working with private/personal information (ie State IDs, credit card statements)
  • Customer appreciation (ie being friendly and welcoming to customers by smiling and caring about how their experience was)
  • Taught new employees the ropes about how to be a successful cashier and how to work the computer program

customer service specialist

  • Managed ten retail employees on a daily basis
  • Reacted quickly to difficult situations in a calm and professional manner.
  • Coached employees on areas of opportunity.
  • Helped improve the team morale.
  • Handled any register malfunction in a quick and concise manner.
  • Actively dealt with the handling of cash, register tills, safe variances, and bank deposits.