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61
customer service specialist
- Processing customer transactions including withdrawals, deposits and foreign currency.
- Identifying opportunities for customers through quality conversations and then referring to other specialists if required
- Educating customers on electronic banking including internet and telephone services.
- Opening of new accounts including transaction, savings and term deposits.
- Resolving customers complaints and concerns in a timely and efficient manner.
- General administrative duties including responding to written correspondence received at the branch.
62
customer service specialist
- Installation of IT equipment including computers, printers, scanners and other equipment.
- Helping Institution staff in the use of IT devices, applications and databases.
- Performing other activities in order to offer all personnel easy access to IT systems.
- Installation of computers with operating systems Windows, Office and other software.
- Taking care of maintaining the records.
- Performing other duties required from to time by the supervisor.
63
customer service specialist
- Assisting customers online as well as offline
- Explaining the products
- Suggesting best suited products as per customer requirements
- Post follow up with customers
- Pre-sales follow up with customers
64
customer service specialist
- Provided customer service on a daily basis.
- Worked both front and backroom operations.
- Front was working the register, helping guests, and tidying up the displays.
- Backroom involved unloading trucks, unpacking merchandise, and handling returns and defects.
65
customer service specialist
- Handled customer’s billing inquiries over the phone.
- Handled customer’s complaints.
- Provided assistance technically regarding customer’s services
- Offers products that can provide long term resolution for customer’s problems and needs.
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