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1
senior customer service specialist
- Receive calls from mobile customers in Australia
- Perform billing analysis
- Maintain good and positive customer feedback
- Provide initial/basic troubleshooting
- Maintain100% Customer Satisfaction
- Handle supervisor calls
- Account analysis based on disputes and provide necessary adjustments
2
customer service specialist
- Communicate Regularly with customers to identify needs and solve problems
- Reduced Material Needed for jobs by efficiently preparing print files
- Assist and guide employees on finishing methods as requested by clients
- Provides 100% Resolution
3
customer service specialist
- Examine, evaluate, and process loan applications.
- Handle customer complaints and take appropriate action to resolve them.
- Plan, direct and coordinate the activities of workers within the branch.
- Cash management.
- Create a positive branch atmosphere.
- Provide on-the-job training.
4
customer service specialist / floor specialist
- Provided accurate and appropriate information in response to customer inquiries.
- Made responsible procedure exceptions to accommodate unusual customer requests.
- Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times.
- Built customer loyalty by placing follow-up calls for customers who reported product issues.
- Resolved customer questions, issues and complaints.
- Assisted coworkers with escalated calls.
5
junior customer service specialist
- telephone call handling in incoming traffic with the highest standards
- accepting applications submitted by customers
- registering connections with clients in various IT systems
- providing information in the field of, among others tariffs, price lists, products and promotions
- e-mail customer service
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