5 Amazing customer service rep Resume Examples (Updated 2023) + Skills & Job Descriptions

customer service rep

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customer service rep: Resume Samples & Writing Guide

Professional Summary

A highly motivated and experienced customer service representative with excellent communication and problem-solving skills. Committed to providing excellent customer service and creating positive customer experiences.

Employment history

Chief Customer Service Rep, Apple Cupertino, California

October 2010 – Present

Resolve customer complaints and provide appropriate solutions
Follow up with customers to ensure their satisfaction
Respond to customer inquiries via email, phone, or in person

Customer Service Rep, Microsoft Redmond, Washington

May 2009 – September 2010

Maintain customer service documentation
Monitor customer service trends and provide recommendations for improvement
Create and maintain customer service reports

Jr. Customer Service Rep, General Electric Boston, Massachusetts

November 2007 – April 2009

Train and mentor new customer service staff
Develop customer service standards and best practices
Respond to customer inquiries via email, phone, or in person

Education

University of Wisconsin, Madison, Wisconsin

MD in Medical Office Administration, October, 2007

University of Wisconsin, Madison, Wisconsin

Bachelor of Arts in Accounting, October, 2003

Skills

Social Media

Strategic Thinking

Planning

Supervisory

Quality Assurance

Technical

Computer Literacy

Social Media

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Employment history

Chief Customer Service Rep, General Electric Boston, Massachusetts

November 2018 – Present

Process customer orders and provide information on product availability, pricing, shipping and delivery
Respond to customer inquiries via email, phone, or in person
Follow up with customers to ensure their satisfaction

Associate Customer Service Rep, Bank of America Charlotte, North Carolina

April 2018 – October 2018

Maintain customer service documentation
Develop customer service standards and best practices
Monitor customer service metrics and provide feedback to management

Junior Customer Service Rep, Microsoft Redmond, Washington

November 2016 – March 2018

Respond to customer inquiries via email, phone, or in person
Follow up with customers to ensure their satisfaction
Maintain customer service documentation

Education

University of Texas, Austin, Texas

Project Management, September, 2016

Skills

Conflict Resolution

Teamwork

Listening

Decision Making

Presentation

Innovation

Training

Reporting

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Employment history

Senior Customer Service Rep, JPMorgan Chase New York, New York

May 2021 – Present

Monitor customer service trends and provide recommendations for improvement
Respond to customer inquiries via email, phone, or in person
Answer customer inquiries in a timely, professional and friendly manner

Associate Customer Service Rep, CVS Health Woonsocket, Rhode Island

May 2020 – April 2021

Manage customer service projects and initiatives
Monitor customer service trends and provide recommendations for improvement
Answer customer inquiries in a timely, professional and friendly manner

Junior Customer Service Rep, General Electric Boston, Massachusetts

May 2019 – April 2020

Process returns and refunds
Respond to customer inquiries via email, phone, or in person
Develop customer service standards and best practices

Education

University of Texas, Austin, Texas

Bachelor of Science in Human Resources Management, March, 2019

Skills

Collaboration

Conflict Resolution

Listening

Creativity

Social Media

Project Management

Innovation

Written Communication

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Professional Summary

Highly motivated customer service representative with extensive experience in administrative and clerical duties. Proven ability to provide excellent customer service and ensure customer satisfaction.

Employment history

Senior Customer Service Rep, Google Mountain View, California

January 2013 – Present

Respond to customer inquiries via email, phone, or in person
Follow up with customers to ensure their satisfaction
Develop and implement customer service policies and procedures

Associate Customer Service Rep, UnitedHealth Group Minnetonka, Minnesota

August 2011 – December 2012

Monitor customer service metrics and provide feedback to management
Maintain customer service documentation
Maintain customer records and update customer information in the customer database

Junior Customer Service Rep, General Electric Boston, Massachusetts

February 2010 – July 2011

Respond to customer inquiries via email, phone, or in person
Develop and implement customer service policies and procedures
Maintain customer records and update customer information in the customer database

Education

University of California, Berkeley, California

Bachelor of Science in Office Administration, December, 2009

Skills

Communication

Visualization

Documentation

Stress Management

Process Improvement

Computer Literacy

Relationship Management

Accounting

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Professional Summary

I am an experienced customer service representative with a proven track record of providing exceptional customer service. I excel in problem-solving and have a keen eye for detail, enabling me to provide efficient and effective administrative and clerical support.

Employment history

Chief Customer Service Rep, Apple Cupertino, California

August 2013 – Present

Process customer orders and provide information on product availability, pricing, shipping and delivery
Follow up with customers to ensure their satisfaction
Process returns and refunds

Customer Service Rep, General Electric Boston, Massachusetts

March 2012 – July 2013

Manage customer service projects and initiatives
Train and mentor new customer service staff
Create and maintain customer service reports

Junior Customer Service Rep, Amazon Seattle, Washington

August 2011 – February 2012

Process customer orders and provide information on product availability, pricing, shipping and delivery
Create and maintain customer service reports
Manage customer service projects and initiatives

Education

University of Texas, Austin, Texas

Human Resources, July, 2011

Skills

Process Improvement

Problem Solving

Risk Management

Relationship Management.

Technical

Data Analysis

Risk Management

Reporting

Use This customer service rep Resume Template

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customer service rep Job Descriptions; Explained

If you're applying for an customer service rep position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

customer service rep

Operate cash register to process cash or credit sales.
Accept prescriptions for filling, gathering and processing necessary information.
Process medical insurance claims, posting bill amounts and calculating copayments.
Answer telephone inquiries, referring callers to pharmacist when necessary.
Greet customers and help them locate merchandise.
Provide customers with information about the uses, effects, and interactions of drugs and out of stock items.
Receive, store, and inventory pharmaceutical supplies or medications, check for out-dated medications, and notify pharmacist when inventory levels are low.

customer service rep

Unpack, sort, count, and label incoming merchandise, including items requiring special handling or refrigeration.
Prepare, maintain, and record records of inventories, receipts, purchases, or deliveries, using a variety of computer screen formats.
Perform clerical tasks, such as filing, compiling and maintaining prescription records, or composing letters.
Deliver medication to treatment areas, living units, residences, or clinics, using various means of transportation.

customer service rep (healthcare/medical)

Handling patients, referral sources, and admninistrative department inquires
Entering patient information into a customer information system
Communicating with insurance companies and/or prior authorization requests
Ensuring customer satisfaction and assisting them with issues/concerns related to their health
Making decisions as needed off-hours or without supervision to ensure an uninterrupted supply of product to customers

customer service rep

Answering Customer and Store Representative Calls regarding existing accounts.
Respond to questions and concerns about service, and escalating calls appropriately.
Consult with customers to evaluate needs and determine best options.
Address Customer Service Inquiries in a timely and accurate fashion.
Earned Achievements of Save Our Sale.

customer service rep

Handling inbound customer service calls
Processing inbound sales calls
Taking inbound or placing outbound collections calls
Answering technical support inquires via incoming calls, chat or email.
Demonstrates excellent customer service skills with the ability to take ownership in assisting, researching and resolving customer issues.
Performs other duties as assigned.
Schedules appointments

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customer service rep Job Skills

For an customer service rep position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Computer Literacy
Data Analysis
Troubleshooting
Quality Assurance
Database Management
Project Management
Presentation
Social Media
Written Communication
Technical
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Relationship Management
Supervisory
Risk Management
Training
Innovation

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your customer service rep Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Employment history

Lead Customer Service Rep, Apple Cupertino, California

March 2012 – May 2022

Respond to customer inquiries via email, phone, or in person
Follow up with customers to ensure their satisfaction
Create and maintain customer service reports

Associate Customer Service Rep, General Electric Boston, Massachusetts

March 2011 – February 2012

Create and maintain customer service reports
Process customer orders and provide information on product availability, pricing, shipping and delivery
Monitor customer service metrics and provide feedback to management

Entry Level Customer Service Rep, CVS Health Woonsocket, Rhode Island

October 2009 – February 2011

Education

University of Wisconsin, Madison, Wisconsin

Executive Administrative Assistant, August, 2009

Skills

Negotiation

Project Management

Time Management

Financial Management

Computer Literacy

Risk Management

Data Analysis

Troubleshooting

Unexplained Year Gaps and Missing Job Experiences are a No-no

Gaps in your resume can prevent recruiters from hiring you if you don't explain them.

Key Insights

It's okay to have gaps in your work experience but always offer a valid explanation instead of just hiding it.
Use the gap to talk about positive attributes or additional skills you've learned.
Be honest and straightforward about the gap and explain it using a professional summary.

How to Optimize Your customer service rep Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Professional Summary

I am an experienced customer service representative with a passion for providing excellent service and support. I have a proven track record of successfully resolving customer inquiries and complaints in a timely and efficient manner.

Employment history

Senior Customer Service Rep, General Electric Boston, Massachusetts

March 2014 – Present

Maintane custmer servce documentaton
Develop custmer servce standads and best practces
Resolve custmer complants and provide apropriate solutons

Associate Customer Service Rep, JPMorgan Chase New York, New York

March 2013 – February 2014

Proccess customer orders, and provide informations on product avaibility, pricings, shipping and deliverys.
Respond to customer inquirys via emails, phones, or in persons.
Train and mentore new customer service staffs.

Jr. Customer Service Rep, Bank of America Charlotte, North Carolina

March 2012 – February 2013

Develp and implement customer service policys and procedurs
Followup with customers to ensure their satisfaction
Moniter customer service trends and provide recommandations for improvement.

Education

University of Florida, Gainesville, Florida

Master of Arts in Accounting, January, 2012

University of Florida, Gainesville, Florida

Bachelor of Arts in Accounting, January, 2008

Skills

Training

Social Media

Data Analysis

Presentation

Financial Management

Reporting

Computer Literacy

Database Management

Avoid Spelling Mistakes and Include your Contact Information

Missing contact information prevents recruiters from understanding you're the best fit for the position.

Key Insights

Make sure you're not missing contact information on your resume. That should include your full name, telephone number and email address.
Make sure to use a professional email address as part of your contact information.
Highlight your contact information and double check that everything is accurate to help recruiters get in touch with you.

customer service rep Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an customer service rep position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Chief Customer Service Rep
General Electric
Boston, Massachusetts

To Whom It May Concern

I am writing to express my interest in the Chief Customer Service Rep role at General Electric. As a Customer Service Rep with 16 years of experience in Administrative & Clerical, I am confident that I have the necessary skills and expertise to succeed in this position.

Throughout my life, I have pursued my passion for Accounting and have gained experience in this field as a result. This experience has given me valuable skills such as Social Media and Strategic Thinking, which I am excited to bring to this position. I am eager to work with a team that shares my enthusiasm as a Customer Service Rep and help your organization achieve its well determined goals.

Thank you for considering my application for the Chief Customer Service Rep role. I am very passionate about this field and possess a deep understanding of the industry so, I am thrilled about the opportunity to contribute to your organization's success.

Kind regards,
Kevin Vaughn
835-174-7196
kevinvaughn@icloud.com

Kevin Vaughn

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