Customer Service Rep Resume Examples

customer service rep

  • Operate cash register to process cash or credit sales.
  • Accept prescriptions for filling, gathering and processing necessary information.
  • Process medical insurance claims, posting bill amounts and calculating copayments.
  • Answer telephone inquiries, referring callers to pharmacist when necessary.
  • Greet customers and help them locate merchandise.
  • Provide customers with information about the uses, effects, and interactions of drugs and out of stock items.
  • Receive, store, and inventory pharmaceutical supplies or medications, check for out-dated medications, and notify pharmacist when inventory levels are low.

customer service rep

  • Unpack, sort, count, and label incoming merchandise, including items requiring special handling or refrigeration.
  • Prepare, maintain, and record records of inventories, receipts, purchases, or deliveries, using a variety of computer screen formats.
  • Perform clerical tasks, such as filing, compiling and maintaining prescription records, or composing letters.
  • Deliver medication to treatment areas, living units, residences, or clinics, using various means of transportation.

customer service rep (healthcare/medical)

  • Handling patients, referral sources, and admninistrative department inquires
  • Entering patient information into a customer information system
  • Communicating with insurance companies and/or prior authorization requests
  • Ensuring customer satisfaction and assisting them with issues/concerns related to their health
  • Making decisions as needed off-hours or without supervision to ensure an uninterrupted supply of product to customers

customer service rep

  • Answering Customer and Store Representative Calls regarding existing accounts.
  • Respond to questions and concerns about service, and escalating calls appropriately. 
  • Consult with customers to evaluate needs and determine best options. 
  • Address Customer Service Inquiries in a timely and accurate fashion. 
  • Earned Achievements of Save Our Sale. 

customer service rep

  • Handling inbound customer service calls
  • Processing inbound sales calls
  • Taking inbound or placing outbound collections calls
  • Answering technical support inquires via incoming calls, chat or email.
  • Demonstrates excellent customer service skills with the ability to take ownership in assisting, researching and resolving customer issues.
  • Performs other duties as assigned.
  • Schedules appointments

customer service rep

  • Suggesting information about other products and services
  • Answering product and service questions
  • File
  • Assist customers with financing 

customer service rep

  • Placed food orders daily for local business
  • Talked with customers about questions concerning various food products
  • Processed sales orders to be delivered or picked up by local businesses
  • Continued to develop rapport with customers on daily basis

customer service rep

  • Answer phones, solve problems, audit  lab orders for outpatients.
  • Register  patients, order, add or cancel  lab tests.
  • Fax, scan  patient lab results to physicians  or other medical personnel.
  • Clarify codes or diagnoses with conflicting, missing, or unclear information by consulting with doctors .
  • Receive, process and distribute specimens to performing departments.

customer service rep

  • Resolve customers’ service or billing complaints by performing activities such as Making Payments, refunding money, or adjusting bills.
  • Confer with customers  in person to provide information about products or services, cancel accounts, or obtain details of complaints.
  • Test Customer Devices and swap.
  • Complete contract forms, prepare change of address records, or issue service.

customer service rep

  • Refuse sale of alcohol if customer is or appears underage and doe not have proper ID or if customer seems intoxicated.
  • Smart Serve Trained and certified for tasting of new wines or sprits in store.
  • Unloading trailer.    
  • Solicit sales of new or additional services.