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1

customer service rep

  • Operate cash register to process cash or credit sales.
  • Accept prescriptions for filling, gathering and processing necessary information.
  • Process medical insurance claims, posting bill amounts and calculating copayments.
  • Answer telephone inquiries, referring callers to pharmacist when necessary.
  • Greet customers and help them locate merchandise.
  • Provide customers with information about the uses, effects, and interactions of drugs and out of stock items.
  • Receive, store, and inventory pharmaceutical supplies or medications, check for out-dated medications, and notify pharmacist when inventory levels are low.
2

customer service rep

  • Unpack, sort, count, and label incoming merchandise, including items requiring special handling or refrigeration.
  • Prepare, maintain, and record records of inventories, receipts, purchases, or deliveries, using a variety of computer screen formats.
  • Perform clerical tasks, such as filing, compiling and maintaining prescription records, or composing letters.
  • Deliver medication to treatment areas, living units, residences, or clinics, using various means of transportation.
3

customer service rep (healthcare/medical)

  • Handling patients, referral sources, and admninistrative department inquires
  • Entering patient information into a customer information system
  • Communicating with insurance companies and/or prior authorization requests
  • Ensuring customer satisfaction and assisting them with issues/concerns related to their health
  • Making decisions as needed off-hours or without supervision to ensure an uninterrupted supply of product to customers
4

customer service rep

  • Answering Customer and Store Representative Calls regarding existing accounts.
  • Respond to questions and concerns about service, and escalating calls appropriately. 
  • Consult with customers to evaluate needs and determine best options. 
  • Address Customer Service Inquiries in a timely and accurate fashion. 
  • Earned Achievements of Save Our Sale. 
5

customer service rep

  • Handling inbound customer service calls
  • Processing inbound sales calls
  • Taking inbound or placing outbound collections calls
  • Answering technical support inquires via incoming calls, chat or email.
  • Demonstrates excellent customer service skills with the ability to take ownership in assisting, researching and resolving customer issues.
  • Performs other duties as assigned.
  • Schedules appointments