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1
customer service rep
- Operate cash register to process cash or credit sales.
- Accept prescriptions for filling, gathering and processing necessary information.
- Process medical insurance claims, posting bill amounts and calculating copayments.
- Answer telephone inquiries, referring callers to pharmacist when necessary.
- Greet customers and help them locate merchandise.
- Provide customers with information about the uses, effects, and interactions of drugs and out of stock items.
- Receive, store, and inventory pharmaceutical supplies or medications, check for out-dated medications, and notify pharmacist when inventory levels are low.
2
customer service rep
- Unpack, sort, count, and label incoming merchandise, including items requiring special handling or refrigeration.
- Prepare, maintain, and record records of inventories, receipts, purchases, or deliveries, using a variety of computer screen formats.
- Perform clerical tasks, such as filing, compiling and maintaining prescription records, or composing letters.
- Deliver medication to treatment areas, living units, residences, or clinics, using various means of transportation.
3
customer service rep (healthcare/medical)
- Handling patients, referral sources, and admninistrative department inquires
- Entering patient information into a customer information system
- Communicating with insurance companies and/or prior authorization requests
- Ensuring customer satisfaction and assisting them with issues/concerns related to their health
- Making decisions as needed off-hours or without supervision to ensure an uninterrupted supply of product to customers
4
customer service rep
- Answering Customer and Store Representative Calls regarding existing accounts.
- Respond to questions and concerns about service, and escalating calls appropriately.
- Consult with customers to evaluate needs and determine best options.
- Address Customer Service Inquiries in a timely and accurate fashion.
- Earned Achievements of Save Our Sale.
5
customer service rep
- Handling inbound customer service calls
- Processing inbound sales calls
- Taking inbound or placing outbound collections calls
- Answering technical support inquires via incoming calls, chat or email.
- Demonstrates excellent customer service skills with the ability to take ownership in assisting, researching and resolving customer issues.
- Performs other duties as assigned.
- Schedules appointments
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