Customer Service Professional Resume Examples

customer service professional

  • Schedule and confirm appointments for clients, customer
  • Greet visitors and determine which Tax Professional or Personnel individual they should be given access to.
  • OSRI was also an extra interest that can be done for customers
  • Basic networking commands like ping and ipconfig.

customer service professional

  • Customer database updating.
  • Rectification of address and detail on CRMs (Oracle).
  • Reschedule of Monthly bill.  
  • Customer KYC Updating.  

customer service professional

  • Started as E-mail Support Professional for Wish Account (MD) for a month handle inquiries for Shipping and with the estimated time of arrival of customer’s order
  • Highest in CSAT
  • Arrange canned responses that help me in having a good CSAT score and shared it to my Team Lead and my co-teammates
  • Submitted personal canned responses that were approved by the client 
  • After a month, I was transferred to Zendesk (Regular Queue) who handles an escalated ticket both restricted and non-restricted account
  • After 5 months, I was transferred to Zendesk ( Special Queue) who handles ticket for restricted accounts
  • Process refund for restricted accounts, create a ticket to remove restrictions on their account

customer service professional

  • Process refund for a non-restricted account as long as they are asking a refund for more than 10 items
  • Consistent a top performer of our team and get the post of rank number 4 before the account closed
  • Since January 2019, I was a Customer Service Professional of Postmates (Order Placer) who call the merchants and place an order for the customer 
  • Process order online

customer service professional

  • Set up apointments 
  • Check customers in 
  • filed paperwork 
  • Market new products inside and outside of an office setting 
  • keep work area clean and organized 

customer service professional

  • Handling incoming Sales orders (data entry of information). 
  • Servicing calls in an efficient manner. 
  • Maintaining excellent schedule adherence practices, as well as consistently meeting or exceeding performance standards defined. 
  • Demonstrate a pleasant and professional telephone manner. 
  • Stay current on products, promotions and procedures. 
  • Maintain an average talk time (ATT) to ensure callers receive the highest level of service. 

senior customer service professional

  • Provide assistance in making and changing itinerary to Kingfisher Airline’s guests.
  • Tackling customer complaints and resolving them.
  • Mentor team to perform at performance levels at par with Pune counterparts to help create a single servicing platform for the process.
  • Certificate of Excellence awarded for extra initiatives and efforts.
  • Certificate awarded for successful completion of crisis management training by Kingfisher Airlines.

customer service professional

  • Worked as a customer service Professional in Sitel India Private Limited for 41 months.
  • Worked as a voice agent in solving customer queries related to Antivirus product, (Avast and AVG)
  • Bagged several “Agent of the month” Award.
  • Strong Analytical, communication and Written skills.

customer service professional

  • Telephone sales representative.
  • Provide product knowledge to potential customers.
  • Process orders for customers.
  • Retention of customers wanting to cancel services.
  • Basic technical troubleshooting of voice over I.P. service.
  • Triage for customers needing computer related technical support.

customer service professional

  • Greet and Service Calls
  • Making Inbound and Outbound calls for both customer and Vendors (Capital One)
  • Build rapport and listen attentively.
  • Solve each customers concern in any ways possible.
  • Administer upset customer, conflicts and challenging situation.
  • Provide excellent service, exceeds expectations and build long-term loyalty.
  • Team player and contributes with the group to achieve similar goals.