Customer Service Professional Resume Examples

customer service professional

  • Confer with customers by telephone to provide information about products and services or obtain details of complaints, directories to answer questions and provide information. 
  • Listen to customer requests or complaint referring to and assist customer to solve the problem. 
  • Assist customer with the troubleshooting steps. 
  • Operate telephone switchboards and systems to advance and complete connections, including those for local or long distance.
  • Perform clerical duties such as typing and sorting report.
  • Keep updated with the directory information.

customer service professional

  • Managing large amounts of inbound  calls in a timely manner
  • Following call center “scripts” when handling different topics
  • Identifying customers’ needs, clarify information, research every issue and providing solutions 
  • Meet personal/team qualitative and quantitative targets

customer service professional

  • Assisting Travellers across United Kingdom for their reservations through different Train operating companies.
  • Explaining passengers about benefits travelling through various TOCs.
  • Briefing Travellers about operations and timings of the Trains. 
  • Service Assistance and Customer Support.
  • Handling Tele sales for passengers travelling in and around UK.

customer service professional

  • Assisting guest with check-in procedures, including baggage handling and issuing boarding passes
  • Selling tickets, processing ticket exchanges, creating and booking reservations
  • Ensuring FAA, Company and Airport regulations are followed
  • Enforcing safety/security measures and protect sensitive zones
  • Accounting for cash and credit card transactions
  • As directed, implementing standard procedures during overbooking, irregular flights and denied boarding situations
  • Solicits volunteers to free up seats, re-accommodates by booking alternative flights and provides travel vouchers

customer service professional

  • Working for an international business process outsourcing for a UK based program named Trainline.com. 
  • Providing rail tickets and ferry tickets in and around UK which is divided into 4 parts.
  • Dealing with pre and post sales queries with 16 different train companies including trainline.com
  • Working under the retention department as well to provide after booking helps like cancellation of tickets, rescheduling tickets, lost tickets etc.

customer service professional

  • Utilized exceptional communication to connect with members, assess needs and present solutions
  • Maintained member happiness with forward-thinking strategies focused on addressing member needs and resolving concerns
  • Managing member concern about the dental plan
  • Maintaining member account secured
  • Utilizing website to help the member use self care services
  • Providing information that member need regarding the dental plan 

customer service professional

  • Review insurance policy terms to determine whether a particular benefits is covered by insurance.
  • Discuss Eligibility of a member/patient.
  • Review claims adjustments with providers. Explaining why a certain claim was denied.
  • Discuss status of an Appeal and explaining if the reason for appealing is valid or not.

customer service professional

  • Currently working in Spares and Retrofit Department in Switchboard Factory in Siemens Kalwa Works.
  • Job Role – Execution Engineer for Vacuum Circuit Breakers in Spares Portfolio responsible for all regions in India
  • In Execution following activities are taken care-Manufacturing and Engineering for the required VCB.
  • Procurement activities related to the concerned order.
  • Customer Communication and Vendor communication.
  • Workshop Assembly and Testing.

customer service professional (technical support l1)

  • Technical Support  L1 (Bell Canada)
  • Internet Troubleshooting for Canadian customers
  • Use of remote support tools like Logmein rescue
  • Use of documentation tools like Remedy, CRM , Simple,BITS
  • Handling 611 calls ( Telephone issue)
  • Consistently exceeding performance metrics like AHT ,CSAT ,FCR
  • Configuration of email clients like Outlook

customer service professional

  • Had dealt with  Canadian customers in processing sales for our products.
  • Assisted customers with knowledge on our products and its features.
  • Got ”Star Awards” two times during my career for making the highest number of sales in our process.
  • Installing and troubleshooting anti-virus Firewall and browser issues