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1
customer service professional
- Confer with customers by telephone to provide information about products and services or obtain details of complaints, directories to answer questions and provide information.
- Listen to customer requests or complaint referring to and assist customer to solve the problem.
- Assist customer with the troubleshooting steps.
- Operate telephone switchboards and systems to advance and complete connections, including those for local or long distance.
- Perform clerical duties such as typing and sorting report.
- Keep updated with the directory information.
2
customer service professional
- Managing large amounts of inbound calls in a timely manner
- Following call center “scripts” when handling different topics
- Identifying customers’ needs, clarify information, research every issue and providing solutions
- Meet personal/team qualitative and quantitative targets
3
customer service professional
- Assisting Travellers across United Kingdom for their reservations through different Train operating companies.
- Explaining passengers about benefits travelling through various TOCs.
- Briefing Travellers about operations and timings of the Trains.
- Service Assistance and Customer Support.
- Handling Tele sales for passengers travelling in and around UK.
4
customer service professional
- Assisting guest with check-in procedures, including baggage handling and issuing boarding passes
- Selling tickets, processing ticket exchanges, creating and booking reservations
- Ensuring FAA, Company and Airport regulations are followed
- Enforcing safety/security measures and protect sensitive zones
- Accounting for cash and credit card transactions
- As directed, implementing standard procedures during overbooking, irregular flights and denied boarding situations
- Solicits volunteers to free up seats, re-accommodates by booking alternative flights and provides travel vouchers
5
customer service professional
- Working for an international business process outsourcing for a UK based program named Trainline.com.
- Providing rail tickets and ferry tickets in and around UK which is divided into 4 parts.
- Dealing with pre and post sales queries with 16 different train companies including trainline.com
- Working under the retention department as well to provide after booking helps like cancellation of tickets, rescheduling tickets, lost tickets etc.
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