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1

customer service professional

  • Confer with customers by telephone to provide information about products and services or obtain details of complaints, directories to answer questions and provide information. 
  • Listen to customer requests or complaint referring to and assist customer to solve the problem. 
  • Assist customer with the troubleshooting steps. 
  • Operate telephone switchboards and systems to advance and complete connections, including those for local or long distance.
  • Perform clerical duties such as typing and sorting report.
  • Keep updated with the directory information.
2

customer service professional

  • Managing large amounts of inbound  calls in a timely manner
  • Following call center “scripts” when handling different topics
  • Identifying customers’ needs, clarify information, research every issue and providing solutions 
  • Meet personal/team qualitative and quantitative targets
3

customer service professional

  • Assisting Travellers across United Kingdom for their reservations through different Train operating companies.
  • Explaining passengers about benefits travelling through various TOCs.
  • Briefing Travellers about operations and timings of the Trains. 
  • Service Assistance and Customer Support.
  • Handling Tele sales for passengers travelling in and around UK.
4

customer service professional

  • Assisting guest with check-in procedures, including baggage handling and issuing boarding passes
  • Selling tickets, processing ticket exchanges, creating and booking reservations
  • Ensuring FAA, Company and Airport regulations are followed
  • Enforcing safety/security measures and protect sensitive zones
  • Accounting for cash and credit card transactions
  • As directed, implementing standard procedures during overbooking, irregular flights and denied boarding situations
  • Solicits volunteers to free up seats, re-accommodates by booking alternative flights and provides travel vouchers
5

customer service professional

  • Working for an international business process outsourcing for a UK based program named Trainline.com. 
  • Providing rail tickets and ferry tickets in and around UK which is divided into 4 parts.
  • Dealing with pre and post sales queries with 16 different train companies including trainline.com
  • Working under the retention department as well to provide after booking helps like cancellation of tickets, rescheduling tickets, lost tickets etc.